Outsourcing in the Philippines

provider

Things to Remember When Choosing a Back-Office Outsourcing Provider

Offshore Back Office, Outsourcing in the Philippines / By

To remain at the top of this competitive world of outsourcing, there are two highly important things to always remember: to keep nurturing the relationship between you and your outsourcing provider and to find the right people for your outsourced team.

Now, we already know that the business process outsourcing industry is endlessly developing on a global scale. Its advancements in the past years will only keep on evolving as to cope up with the fast-paced change in the business platforms and rising technologies.

The global outsourcing industry will remain on contributing to their countries respective GDP. Startup companies and businesses of all sizes are still expected to flock on most of the sought after locations for outsourcing.

On the other hand, back-office outsourcing in the Philippines is expected to take up at least 34% – making the country as the top choice for digital marketing, content production, virtual assistant, web and software development, data processing, HR services, and other non-voice roles.

With these numbers, expanding businesses and growing competitors in the field became normal and are almost expected to happen every single day. Businesses who take the risk of amplifying their ventures are taking huge leaps in search for the most well-suited outsourcing partner for them. But really, how can they be so sure that their services are in good hands? Where did they found the provider? How did they come up with an agreement when there is little to no interaction between them before closing the deal? Is it only based on a few feedbacks and a lot of trusts?

Outsourcing red flags: How to tell if your provider is not good for your business?

While outsourcing is a great investment that can unquestionably do wonders to your business, it could also be your worst nightmare. That is why startups are second-guessing the power of entrusting their non-core tasks which are mostly back-office services to an outsourced team. Yes, the risks are high while the guarantee is not at all certain. So to help you come up with the final judgement, here are the red flags that say, “it’s time to find another back-office outsourcing partner”:

provider

  • Different problems, same solutions.
    Different problems require different solutions, basic. But if your current outsourcing provider is applying the same solutions for every single issue, then that’s where you draw the line. Remember that a great outsourcing company is always willing to go the extra mile to provide solutions that are customised with each and every client’s issue.
  • Unmatched company values.
    Work with someone who has the same values as you and your business. If your outsourcing partner has a different way of handling your people as to what you have envisioned or what you have initially agreed upon, then you are on the wrong partnership. Find another provider whom you felt comfortable working with and is heading towards the same goal as yours.
  • Your provider is not transparent with you. 
    A reputable outsourcing provider practice transparency in all facets of how they do business. It is also the key to successful collaborations and long-term relationships. Now, if your current provider is irregularly sending you reports, progress, and current status of your outsourced team under their supervision, then that is a call for immediate concern. Take note that a great outsourcing partner must be practising a culture of openness.

Characteristics of the right outsourcing partner for your business

A buzzword that shares the same concept with finding the right outsourcing partner is known as rightsourcing. Technically, rightsourcing is about choosing the right source to accommodate your required services and helps you yield the best dividends possible. But what really does it takes to be the right outsourcing partner? Here are some of the most important characteristics to take note of:provider

  • Reputable track record.
    The right outsourcing partner is guaranteed to be trusted by a huge number of businesses. They never compromise the quality of their services and feedbacks about them are always superb. In today’s internet-connected world, bad reviews on companies are almost impossible to miss. So do your own in-depth research and background checking to be 100% sure before signing on an agreement.
  • Clearly communicates the budget.
    As one of the major factors about outsourcing, presenting the cost to a probable client is an important step that could both make and ruin partnerships. If you are expecting the best services from a high-end outsourcing company, then you should anticipate their pricing. But when you choose to partner with a small outsourcing company, then expect a lesser amount in pricing.
  • A flexible outsourcing partner.
    Flexibility is important when choosing an outsourcing partner for your specific services. They should be flexible enough to accommodate your needs and requirements, as well as can urgently provide support before coming up with an agreement.

The perfect back-office outsourcing provider

Among the hundreds of back-office outsourcing providers in the Philippines, there is one that would definitely be a perfect fit for your business. But before pooling for an effective outsourcing provider, you should list down the back-office services that you are planning to outsource. Also, take note of the benefits that you’ll get if you outsource your back-office processes. Here are some:

  • More focus on your core operations
  • Field professionals with expertise on your back-office tasks
  • A higher level of flexibility
  • Access to state of the art technology and infrastructure
  • Cost-effectivity
  • No hassle staff acquisition and retention

If you’re unsure of all the back-office tasks and services that can be outsourced, check out this list:

  • Payroll outsourcing
  • Data entry
  • Virtual assistant
  • HR outsourcing
  • IT support
  • Digital marketing
  • Search engine optimisation (SEO)
  • Social media marketing
  • Email marketing
  • Content marketing
  • Graphic design
  • Accounting services
  • Web/Software development

If the services that you’re looking for is not on the list, most outsourcing companies can also customise a role that would exactly fit your needs.

Remember that a perfect back-office outsourcing provider is the one that compliments your service requirements, goals, and vision. It should also continuously support your endeavours and the one who is willing to work with you to achieve success.

On the other hand, you must learn how to trust your back-office outsourcing provider and hear them out in times when you are in doubt. As they are fulfilling the duty of looking out for your outsourced team, you should also be open to communication all the time to achieve a harmonious working environment.

Conclusion

Back-office outsourcing can turn out to be the best business move that you’ll ever do when you meet the perfect provider for your business. All you have to do is make sure that it is a reputable provider with an outstanding history in their field. Learn to check for feedbacks and do your research too.

Now, if you want to meet an outsourcing provider with a good track record, satisfied clients, and a guarantee that can help you save up to 70% on your labour costs, contact DBOS today and get a free consultation with our CEO/Founder.

global

3 Trends Reshaping the Global Outsourcing Industry in 2020

Outsourcing in the Philippines / By

Similar to recent years, the global outsourcing industry remains thriving amidst the unpreventable dangers of automation. It is said that 2020 is the year where change will be very much visible compared to the past few years.

Companies that want to stay ahead of their game needs to be ready for the new wave of outsourcing. Embracing innovation is one while creating meaningful partnerships is another. The teamwork between the outsourced staff, as well as the in-house teams, are also expected to continuously flourish.

The key trends this year are changing together with their respective industries. Threats about dangers in automation, cryptocurrency, artificial intelligence (AI), and more overwhelming technologies are no longer considered as huge threats. So, there are more rooms for improvement and top skills remain in demand which is expected to cope with the ground-breaking discoveries this year.

Know more about the three (3) trends reshaping the global outsourcing industry, especially to performing countries like the Philippines.

global

NEED FOR BLEEDING-EDGE SKILLS.

Businesses today continuously find the need for bleeding-edge skills that will complement the expertise that they are looking for. So, global outsourcing providers are upgrading the way they pool their candidates for any role. Globally equipped and competitive individuals in different fields are also being trained to become top-of-the-line talents that will provide impressive results to their clients. This trend is believed to be in demand this year and for the next years to come. As change is inevitable, the worry of coping with necessary requirements for talents, services, and technology is unstoppable. The only way is to upskill and continuously learn more techniques to improve the way outsourcing providers distribute their services.

In the long run, the need for bleeding-edge skills will be imminent and outsourcing companies should be ready for it.

THE RISE OF REFERRAL POWER.

Only a few businesses today acknowledge the power of referrals. But in the outsourcing industry, referrals are almost 60% sure to be converted into sales. This year, referral programs are becoming a trend. It is because they believe that nothing influences people more than a recommendation from a trusted friend and that trusted referral is the holy grail of advertising.

Among the most advanced marketing strategies that are used by global marketers, referral marketing is highly recommended. As referrals become more on-trend, businesses these days are starting to plot their own referral programs. Clients that are satisfied with their providers’ services are encouraged to promote them within their network. Some outsourcing providers even prepare rewards and incentives for those who can successfully refer a new client. It is a win-win situation for everyone, including the referrer, the referred client and the provider.

But how effective is it? According to a recent study, 82% of consumers proactively seek referrals from their trusted friends before making a final decision. And this should be taken advantage by the salespeople.

FOCUS ON DELIVERING HIGHLY COMMENDABLE SERVICES.

In line with the rapid upgrade in technology, people’s skills and talents inevitably come along with it. So a more centralized focus on delivering highly commendable services for outsourced customer support, back-office services, web and software development, virtual assistants, offshore digital marketing, and a lot more.

Stronger collaborations are anticipated as clients and providers create are more willing to create a successful outsourcing partnership which enables them to share risks, responsibilities, and authority on both of their decisions. To reach a consensus, both should be working towards the same goal – which is to deliver highly commendable services without risking much of their authority as a business and a single entity.

Conclusion

These trends are reshaping the global outsourcing industry in 2020 and in many more years to come. Although eventually, more strategies and techniques will be discovered, for now, those three (3) will continuously become important determinants on how the future of outsourcing will constantly grow as an industry.

So if you’ve been thinking of finally outsourcing your companies’ menial tasks to a reputable service provider, then you are on the right track. Partner with a reputable offshore staffing company in the Philippines who can help your business grow by giving you a chance to save up to 70% on your labour costs! Contact DBOS today and get a free consultation with our CEO/Founder.

employee performance reviews

5 Tips to Help Improve Employee Performance Reviews

Employee Performance, Human Resources, Outsourcing in the Philippines / By

Employee performance reviews are a vital part of helping the staff create a clearer goal for themselves which also serves as motivation to do better. While it is done differently from every organisation, the goal of boosting employee performance remains as the main priority.

Meanwhile, more than just informing the staff of their level of productivity, employee performance reviews are also a good way to build rapport and loyalty within the organisation. Not only it is good for the company, but also for the individuals concerned.

Now, every employee contributes to the success or failure of a business. That is why improving the efficiency of the workforce and boosting the quality of services that they provide is necessary.

So, whether you’re a manager or a regular staff, it is highly important to keep track of your performance. Knowing your strengths and weaknesses earlier is better so you can do something to focus on your strengths. And to  further help improve every employee performance review, read these tips:

employee performance reviews

 

1. Find out why an employee is underperforming

Merely knowing and thoroughly understanding the employee’s issues are extremely different. So gathering proper information and enough data as to why they are underperforming would be the best foot forward. And instead of making numerous assumptions, it is better to exert any effort in finding out why. This way, it would be best tackled and addressed accordingly with the people involved.

2. Encourage effective communication

Effective communication happens when two or more people deliver, receive, and understand the message being conveyed successfully. It holds an integral part in creating a clear and concise discourse between people. At work, it aids in livening up the team spirit, building stronger teamwork and job satisfaction.

On the other hand, effective communication gives way to clearly deliver employee performance reviews and lessen the instances of misunderstanding. Also, the team members should be encouraged to communicate their ideas, as well as their deadlines, progress, and things that they believe is affecting their performance.

3. Inspire a positive work environment

Relevant studies prove that happy employees and happy customers are linked together. Happier employees tend to perform better which is said to be the result of a positive work environment. On a bigger scale, the employee’s happiness does not come from being paid a huge amount, nor getting tons of incentives. It is more of the feeling that they are valued for their role, appreciated, trusted, and encouraged to do more. And that is entirely for the HR people to handle.

However, there is only a significantly small number of companies all over the world that highly prioritises employee well-being. Unlike in the Philippines, an impressive number of HR-focused outsourcing companies have been established that gives high regards to the overall employee welfare.

4. Continuous learning and development

Just like how an employee was given a lot of attention during onboarding, they should be continuously provided with ongoing training. This way, the employees would highly feel that the company is very much concerned about developing their skills to further improve their performances too.

5. Use the necessary data to evaluate employees

Measuring and analysing employee performance based on their accomplished tasks, quality of work, and other data-driven results help them to be motivated. Concrete data that shows their strength and weaknesses both empower the employees. It gives them a higher level of motivation and conviction in improving their performance. So supporting and encouraging staff development will, later on, reflect on the business.

Conclusion

Employee performance reviews have provided better results than most ways that the HR people have used before. For example, rather than subjectively calling out an employee and telling them a piece of your mind regarding their performance, showing them the data is more credible.

Now, cultivating a healthy environment and promoting open communication gives the employees more room to work towards the company shared goals. And definitely, it is a good way for them to grow and succeed individually.

So if you want a professional’s viewpoint on how to help your employees further improve their performance and create high performing, productive workplaces, there is an excellent free culture IQ assessment tool which provides an in-depth, personalised report covering your areas of strength, opportunities for improvement and recommendations tailored for you to build a productive and enjoyable business.

smart entrepreneurs

7 New Year Resolutions for the Smart Entrepreneurs

Business, Business News, Offshoring in the Philippines, Outsourcing in the Philippines / By

Before every year ends, smart entrepreneurs ensure that setting the goals for next year is already planned out. Without a detailed strategy laid out for the next year, it would be like travelling without a specific destination.

With 2020 just around the corner, smart entrepreneurs are starting to plot their business strategy for next year. Big plans like those should also be discussed with other think tanks in the company to get more insights and ideas for a more accurate action plan.

Moreover, fast-paced businesses like the offshoring industry in the Philippines and in other countries are taking their time picking the right resolutions. As important it is in choosing the resolutions, sticking with them is more crucial.

If you want to get an idea on how your resolutions as smart entrepreneurs should be, then check out our infographic below.

smart entrepreneurs

Manage cash effectively

For smart entrepreneurs, one of the major concerns that they usually ask about is how to effectively manage their business income.

For the next year, irregularities in cash flow should be addressed immediately.  Also, learn to consider alternatives to be able to cut back on the budget.

Improve your digital presence

Digital presence is highly important for businesses. Regular updates on your website, most especially on social media can create a huge effect on your digital presence.

Talk to your digital marketing team to come up with ways on how to ramp up your online visibility.

Pricing

Get a financial expert’s help with your pricing concerns. And if you think that your products and/or services are worth more than what you are getting paid for, then try to revamp your rates. But before doing so, you must ask an expert to help you strategise and implement the new rates.

Increase manpower

Believe it or not, you can’t actually wear all the hats in your business, especially if it’s slowing you down. Remember that there’s always a space to delegate it to others. So, when you are having a hard time juggling every part of your business, then maybe it is an indication that you should consider offshoring. Although it sounds scary at first, there is so much more to it than meets the eye. The only way is to address your offshoring fears and learn how to overcome them.

Better communication

Your success as a smart entrepreneur lies in the hands of your people. More than keeping better communication with them, make sure to also relay the exact message to your target audience.

Here are 4 types of communication to consider improving.

Challenge yourself

Set goals that challenge you mentally and not one that would challenge your business. Do not set goals just for the sake of goal-setting or one that you can complete easily for the sense of accomplishment. Make sure that the challenge for yourself will have a long-term effect on your business.

Give back

Do not ever forget to give back to the community especially when your business is doing well. Aside from the significant promotion that your business can get, the willingness to give back will go a long way.

Conclusion

The New Year prompts for a fresh start. And if you have made mistakes in the past year that makes you feel a bit regretful, the next year will bring you more time to correct all of those.

Let 2020 bring growth and new beginnings to you and your business. As for us here in DBOS, we will be opening another office in Eastwood to start the year right! And if you’re interested in growing your business too, let us help you reduce your wage costs up to 70% and get a free consultation with our very own CEO/Founder!

 

offshore providers

5 Advantages of Offshore Staffing Providers with Multiple Offices

Offshoring in the Philippines, Outsourcing in the Philippines / By

One to two offshore providers are being introduced to the public almost every single day. Hence, the growing competition in the offshoring industry. But despite all those, the market remains advantageous for companies with years of experience in the field rather than the newly established ones.

Generally, all businesses aim for growth and expansion. Achieving this two is a clear indication of ongoing success for any kind of business. Having multiple offices is an advantage that some does not fully utilise. It represents a significant outlay in finances, manpower, and a general commitment to driving towards a higher level of achievement.

Location is no small question for a company. When the time comes that they are finally ready to grow and evolve, they should not have to limit where their business operates. And today, it’s easier than ever to run a company without being centralised in a single place.

Know the reasons why and learn about the 5 advantages of offshore providers with multiple offices on our infographic below.

offshore providers

Increase sales opportunity

Offshoring companies with multiple offices can now accommodate more clients, thus the evident increase in sales. And because of reduced labour costs that offshoring allows, most clients have been expanding their services and offerings. Both opportunities to increase their sales is felt by the offshoring provider and the client.

Access to a bigger pool of talents

Employees are referred to as “talent” for a reason: When you’re hiring, you’re not looking for just anyone to fill a position. You’re looking for the right person to join the team. So for companies with multiple offices, it’ll be easier to pick from a huge number of choices. Also, a company with multiple offices appeal more to job seekers. Thus, tapping a bigger pool of talents from different locations.

Space for building a full offshore team

Most offshoring companies with multiple offices has more than enough space to accommodate a full offshore team. Especially, if a potential client is aiming to expand its operations on a different country like in the Philippines. And not just like any other space, but a modern and secured office that can handle the employees’ needs.

Data security assurance

More equipped and capable of keeping data safe, offshoring providers with multiple offices are experienced in this aspect. Their reputation and pride over the years came from the confidence of being able to protect their client’s data.

Address reputation

An address might seem like just an address. But that’s not the case for people outside of your company, especially for potential clients. So having an office in good locations can be one of your company’s greatest asset. Say for example, in the Philippines, there are five major business centres in the Metro. However, big factors like traffic and transportation problems made some of these business districts inaccessible to most. In the country, most BPO companies are aiming to build offices in Eastwood and Araneta Center as they are both convenient locations for commuting. Both are also near the borderline of all exit and entry points in the Metro which makes it the most strategic locations for growing businesses compared to Makati and Ortigas.

Conclusion

Offshoring providers with multiple offices that are both accessible for prospect clients and employees is a good find. In the Philippines, there are numerous offshoring companies that can cater to all sorts of services. However, only a few are successful enough to be able to expand and have multiple offices.

DBOS, an Australian-owned offshore staffing company based in the Philippines is one of the two. After establishing the head office in Araneta Center, Cubao 4 years ago, the company is now ready to expand the business and open another door in Eastwood City. Anticipate the opening of their new office and help reduce your wages by up to 70% if you partner with us! Enquire now and get a free consultation with our very own CEO/Founder!

business growth

5 Lessons About Outsourcing to Aid Your Business Growth

Offshoring in the Philippines, Outsourcing in the Philippines / By

Ever since the significant shift in the global business trend, outsourcing has become a major player in the industry. Offering tempting benefits for all business fields, especially for startups, outsourcing has continuously dominated other business practices. Companies that are already utilising the strategy for years has reported exceptional improvements and remarkable business growth.

Up until this day, the outsourcing industry remains thriving. Businesses inclined with the practice either stays at the top of their game or are on their merry way to business growth. According to a recent report, some of the most popular companies that provide reliable outsourcing solutions are located in Asian countries.

To find out how you can measure your own business success, here are the top 4 indicators.

  • Profit

    If your business has been consistently making money that is enough to cover all expenses. Apart from that, leaving some extra for saving. Then that is a clear sign of your business doing well.

  • Growing network

    If you have the ability to retain your current clients while attracting more of them, then it is a clear sign of a growing network. Continued network growth shows that you are effectively reaching your target market.

  • Team satisfaction

    Inspire and motivate all your team members by rewarding their hard work and make them feel appreciated. By doing so, a progressive and productive workplace is highly guaranteed.

  • Business owner satisfaction

    The satisfaction of the business owner on how things are going around the company is one of the most accurate measures of success. It’s because the owner, among others, know exactly if their business is doing well or not.

In connection with these success indicators, implementing an effective business strategy should be the first priority. To help you get a headstart, we lay down 5 lessons about outsourcing that could aid your business growth in the long run.

business growth

When to outsource

Like in everything that we do, knowing the right timing is definitely important. Missing it or getting ahead of it might impact the business negatively. So before outsourcing, you should take a full stop to weigh down your options and think carefully. Doing so would significantly lessen the chances of getting it wrong.

When not to outsource

Although outsourcing is widely used around the world, some still get the wrong idea about it. And while outsourcing is supposed to help juggle limited resources, it does not always provide the solution for everything. The golden rule: never outsource your core business competencies.

Ideal tasks to outsource

In a world where everything can be easily outsourced to anyone, which tasks should it be? Well, it could be anything. Just don’t forget to keep your core tasks in-house and your non-core activities outsourced.

Weighing up the pros

Outsourcing should help increase a company’s productivity, help reduce the overhead costs, and provides an experienced workforce. But if you like you’re not getting any of these benefits, then go back to when is the right time to outsource.

Learning the cons

Despite the many benefits of outsourcing, going down this path without the full knowledge about it could pose a risk to the business. So, learning the potential drawbacks alongside its advantages is a good practice.

Considering offshoring? Check out DBOS – one of the fast-growing Australian-owned offshoring companies in the Philippines. Reduce your wage costs up to 70% when you partner with us and get a free consultation with our very own CEO/Founder.