Outsourcing in the Philippines

outsourcing partnership

The Recipe for a Successful Outsourcing Partnership

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The most essential part of achieving business growth and development is building a meaningful outsourcing partnership. All while connections are easy to establish, a partnership, on the other hand, should be mutual.

Nowadays, even if the digital age has revolutionized the way businesses deal with everything, outsourcing remains to be a part of the priority list. As a matter of fact, relevant research says that businesses from different industries at least delegate 1 or 2 of their non-core activities for outsourcing. They do it to guarantee a higher quality of service and faster turnaround – the same reasons why businesses outsource.

With outsourcing, the possibilities are endless. As it does not only cater to a specific type, nor to a certain size of the business, everything is achievable.

But, the question is how? Find more about the recipe in creating a successful outsourcing partnership on the infographic below.

outsourcing partnership

More than making sure that the foundation of a budding partnership is present, guaranteeing a few characteristics on both sides is one strategic move.

Cultural proximity

On your search to finding a capable outsourcing partner, you’ll pass through several companies who will offer services that are too good to be true. But, do not budge. Instead, look for an outsourcing company who has the same ideas and cultural beliefs as you do. If you found one, you will be more confident that you are working hand-in-hand towards success.

Trust and communication

You can’t provide excellent outsourcing services if you don’t fully trust who you’re working with. Second-guessing their strategies and questioning the process that they follow could negatively impact your services. Sometimes, you just have to take a leap of faith in their ideas and believe that they also want to do their best as their reputation is on the line. Regularly communicating with them might also help clear the doubts.

On the other hand, you also have to set your expectations, time frame, and resources straight so your outsourcing partner can thoroughly prepare.

Flexibility

Not everything that you have envisioned for your product and services can be doable. Just like what they say, “we can never create something exactly as we picture it in our heads”. So when your outsourcing partner tells you that what you’re planning is impossible, consider their feedback. Believe it or not, they also want nothing but the best for you and the business. And even if the end product could be too far from your visions, it might be better than what you have originally imagined.

Conclusion

Out of all the outsourcing companies in the world, the perfect one does not exist. But, the one who will work hard to accompany you through success is DBOS. Located in the Philippines, DBOS is an Australian-owned offshore staffing company that caters to back-office services, digital marketing, IT outsourcing, and outsourced customer support services. Reduce your wage costs up to 70% and get a free consultation with our very own CEO/Founder!

offshore team

5 Tips on How to Effectively Manage Your Offshore Team

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Offshoring is a well-known business practice that could play a vital role for your business in the long run. One of the reasons is keeping an offshore team cost less than keeping an in-house team. And that’s exactly the main point why most companies outsource specific tasks to overseas vendors.

While it is a wise move, there are other reasons why foreign companies hand over their tasks to offshore staffing companies.

Now, managing an offshore team doesn’t have to be difficult nor stressful. But it requires determination and a flawless strategy to make sure that everything will work out well.

However, there’s this huge question that most new business owners can’t help but ask every time.“How can you assure that things will do well if you’re not always physically present to oversee the production?”

To answer that question we created an infographic about 5 effective tips on how to manage your offshore team. Though there are several ways to do it, here are some of the most practised by outsourcing companies today.

offshore team

Know and understand the needs of your staff

To know and understand are two different things. When you know, all you have is specific knowledge about the matter. But when you understand, you tend to feel a certain sympathy with the people involved. So make sure to give time to talk with them about their problems and issues. Make sure that their voice is heard and offer suggestions that could help them.

Appoint reliable team leaders

The team leaders for your offshore staff will be the one to decide things on your stead. So make sure to give the authority to a highly reliable person that can efficiently handle both your processes, as well as manage the well-being of your staff. And while skills and experience are both crucial, attitude is also highly important.

Regular visit to offshore locations

Visiting your offshore location and preparing a get together for your team is another way to maintain the connection with them. Your annual appearance could help strengthen the relationship between you and your staff. It is also a great opportunity to do strategic planning with your team leaders and get to know more about your people.

Develop and maintain a communication system with your staff

The idea of offshoring is not to make your staff feel that you’re too far from them. To be able to maintain that open communication with your employees, Skype is always a good tool to use. You can regularly check on them by using the video conference option to set up meetings with the team. To ensure better communication, you must also ensure that the communication tools used by your in-house and offshore team are the same.

With a huge amount of help from today’s technology, it is now easier to manage an offshore team. Location no longer matters for there are various ways to reach out to your team even if they’re halfway around the world. Everything will be under control as long as they are properly handled by considerate management that will lead them to the company’s continuous growth.

We at DBOS tries our best to provide the most cost-effective offshore staffing services for all our clients. See our full list of services and reduce your wage costs up to 70% if you partner with us! You can also get a free consultation with our very own CEO/Founder!

dbos-it-services

Delivering Effective & Affordable Offshore Staffing Services

Digital Marketing Services, IT Outsourcing Services, Outsourcing in the Philippines / By

Aiming to provide a variety of outsourcing services to clients of small and medium scale companies burgeons Dynamic Business Outsourcing Solutions as one of the top IT service providers at GoodFirms.

View Dynamic Business Outsourcing Solutions’ GoodFirms’ profile to know more about its robust services.

Overview of the Company

Incepted in 2014 and based in Quezon City, DBOS is situated in the heart of Metro Manila’s business hub. As a progressive company, the mission of DBOS is to provide effective offshore staffing services to clients with quality and affordable offshore units to address their needs, respectively. The experts at DBOS offer clients services like – call centre support, back-office employees, online marketing, and real estate services with the only aim of helping them to reach the maximum potential. DBOS assures the clients to do their best to match clients’ respective business’ vision with the outstanding offshore staff that seamlessly collaborates with their team.

GoodFirms’ Research Process

Many B2B businesses get registered themselves at GoodFirms to get the accreditation at regular intervals. With this, it becomes easier for the service- seekers to get the best ally for their requirements. GoodFirms evaluate these registered companies with its authentic analysis method based on three aspects – Quality, Reliability, and Ability. Likewise, GoodFirms also evaluated DBOS and found it to be the leading IT service providers, customer service providers amongst the listed ones at GoodFirms. The research team also concluded that DBOS would soon thrive as the top digital marketing agencies amongst the listed ones.

Below is the evaluation report for DBOS, which is further bifurcated into different sections:

Expanding Information Technology Industry through Robust IT Service

DBOS understands the increasing need for IT specialists in the progressive information technology arena – coercing its way into every phase of businesses and other trades. The expert professionals at DBOS give premium offshore staffing to fulfil their IT needs. The company comprises of experts ranging from an IT help desk, website development, multimedia artist, quality assurance, and website designer. The team hired by the clients accomplishes tasks quickly and efficiently. Furthermore, DBOS aims to change the perception that outsourcing is only for large scale companies by offering to clients from all types of businesses with a variety of services at affordable rates. Thus, by reducing the burden of the companies with a one-time set-up fee and satisfying the needs of the IT companies endows DBOS to forge as the best IT consulting company in the Philippines at GoodFirms.

Outsourced Customer Services

The in-house team of DBOS proffers outsourced customer services that fit the clients’ business-specific demands. The dedicated professional offshore squad is equipped with strong communication skills and a pleasant personality that can handle all of the customer support requirements via receiving and making calls. Thus, the outsourced team’s ability to cater well to clients and give them the help that they need endows DBOS to outshine at GoodFirms as one of the best companies for customer services.

Dynamic Digital Marketing Services

DBOS caters to the clients with offshore digital marketing services enabling them to stand uniquely in the market. The services provided by professional digital marketers are SEO, social media services, email marketing services, content outsourcing, and graphic design services, which helps in fetching organic traffic and direct traffic towards the website and content. The digital marketing services provided by professional digital marketers enable the clients to maximise profits through inexpensive yet efficient labour. Thus, helping businesses to grow dedicatedly with the best offshore services for all the digital needs will soon facilitate DBOS to lead as one of the top digital marketing services providers at GoodFirms.

The below-displayed review is confirming the quality services provided by the experts at DBOS.

client-review

About GoodFirms

Washington, D.C. based GoodFirms is a maverick B2B research and reviews firm that aligns its efforts in finding the top IT services, customer services, and digital marketing agencies delivering unparalleled services to its clients. GoodFirms’ extensive research process ranks the companies, boosts their online reputation and helps service seekers pick the right technology partner that meets their business needs.

About the Author

Anna Stark is presently working as a Content Writer with GoodFirms – Washington D.C. based B2B Research Company, which bridges the gap between service seekers and service providers. Anna’s current role lingers to shape every company’s performance and key attributes into words. She firmly believes in the magic of words and equips new strategies that work, always in with ideas, something new to carve, and something original to decorate the firm’s identity.

business-man-running

The Benefits and Misconceptions About Offshore Labour

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Offshoring has had a long history of ebb and flow. Practised in many countries all around the globe, it was and still highly impact economies on a good light. Whether in the assistance of creating more jobs that decrease a country’s unemployment rate or embracing the technologically advanced era, outsourcing has been recorded to do more good than bad. With the continued success of this business strategy, global entrepreneurs in all fields utilise the service.

On the other hand, the growth of the internet has played a huge part in all of this. As it connects people from all around the world despite their timezone differences and language barriers, employing an offshore staff from any part of the world became possible. Not only big enterprises but also small-medium businesses have exercised offshoring.

In Australia, offshoring in the Philippines has been a popular trend for years with more small and medium businesses looking out for experienced talents in that country.

Benefits of Offshore Labour

Generally, offshoring has already proved how effective it is as a business strategy. And for the past years, hundreds of Australian companies have chosen to offshore some of their tasks to a developing nation such as the Philippines. This year, it has re-emerged as a significant offshore player with a market value of $23 billion, according to arnnet.

Although offshore labour has been quite a thorny issue since it created a huge impact on most small businesses alike.

Here are some of the benefits that you’ll get when you choose to offshore your labour force:

  • Business growth. Offshoring allows you to get access to a huge pool of young and experienced talents from all over the world. These fresh minds will provide you with new perspectives and a different approach to strategies, enabling your business to focus solely on growth.
  • Access to international talent/s. Tapping a huge pool of talents all over the world improves the chances of employing an impressive team that can work best for your desired budget and schedule.
  • Availability. Having a support team from a different timezone enables your business to function 24/7 and be there for your clients whenever they need it. This increases the competitive edge of your business and results in better customer experience.

Other than all these reasons, many Australian companies also consider several factors that contribute to their decision to offshore. These includes:

  • Cheaper labour costs
  • Improved output
  • Lack of industry expertise
  • Availability of highly educated offshore business specialists
  • Freedom to concentrate on core business concerns
  • Excellent work ethics
  • Skilled individuals
  • Staff proficiency in English

Misconceptions About Offshore Labour

If there is a positive side to offshore labour, then probably there is a negative side too. Misconceptions, as we call it. With the right angle and nudge, these misconceptions could change everyone’s perception about basically everything about offshoring.

Let’s learn about some of the most common offshoring misconceptions that need debunking. Here are those:

1. Offshoring reduces jobs locally.

Throughout the years, most people perceive that offshoring means stealing the locals’ jobs. But contrary to that fear, offshoring in other countries is a business strategy that helps sustain the onshore teams. For example, a startup company offshore 2 or 3 of their tasks to a low-cost foreign country where they can save a huge amount. Now, offshoring enables a business to reduce costs with all kinds of expenses as well as gives them time to focus on the core services. By doing so, they’ll gain more time to generate bigger revenue. When the business grows, they’ll be needing more in-house staff, thus opening more jobs for the locals.

A recent study on the labour market effects of offshoring to multinational companies revealed that “a greater offshore activity modestly raises net employment by companies.”

2. Offshoring is cheap labour.

On developing countries like the Philippines, offshoring generally means that the wages are lower than of a first-world country, say for example – Australia. Normally, it is the cost of living in a particular country that determines the amount of pay an offshore worker receives. Even if that’s the case, it doesn’t change the fact that countries like the Philippines produce highly-educated university graduates annually. These graduates are tech-savvy, proficient in English and are competitive in their specific fields. Offshore staff from this country can fulfil the skill requirements that your business may lack from the local workforce, at a more cost-effective price.

3. Offshoring provides poor working conditions.

Some BPOs overseas have the reputation of treating their workers like robots. In the earlier years of offshoring, there was once a misconception about building offices on cramped up spaces with employees who barely got up of their seats. However, to be able to stay in the competition, BPOs have to provide a comfortable working space and stable infrastructure. Also, the working environment should be strong and fun to keep the staff satisfied and happy. With the continuous advancements in technology, it is impossible to keep up with your competitors if you can’t provide the same advanced equipment.

Takeaway

Offshore labour has been quite an issue for countries like Australia. This has become so big that it even attracted a lot of media attention. However, the massive job losses that have been reported due to offshoring jobs in developing countries were never quantified due to the lack of evidence that supports the claim.

Nowadays, the influx of Australian businesses that chose to offshore their labour on countries with low cost of living continuously grows in number. These companies, either small or medium embraced the idea of offshoring to help expand their businesses that will, later on, create more local jobs.

So, neither of the circumstances can prove that choosing to offshore your labour is a good nor bad decision.

Considering offshoring? Check out Dynamic Business Outsourcing Solutions – one of the fast-growing Australian offshoring companies in the Philippines with 4 years in the field. Reduce your wage costs up to 70% when you partner with us and get a free consultation with our very own CEO/Founder.

outsourcing

Competitive Advantages Realised Through Outsourcing

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The competitive world of business is continually developing over a span of time. So, companies who want to improve their position in the global market try to transform their internal operations. Changes such as mastering new technology, adopting a business model or restructuring the whole thing are always on their plate. Doing this enables the business to gain several advantages that will help them move forward.

Outsourcing is one of the business strategies that has been a hot topic among entrepreneurs and business owners alike. Today, countless organisations around the world have been utilising the competitive benefits of outsourcing. These includes:

A partner with expertise in your field.

Engage with a partner who has the experience, skills, and credibility to handle your tasks and services. Check for past client feedbacks and comments that could be a reliable reference when you look for an outsourcing partner.

outsourcing advantages

Reduced financial burdens.

If there’s one thing that outsourcing is most known for, that would be for cost-effectivity. Businesses all around the world are moving towards outsourcing to improve their competitive advantage and save up a huge amount. Countries that are highly popular for outsourcing is the Philippines and India. Their wages are lower than in any other countries but the quality of services is still second to none. So when you outsource with them, your financial burdens will surely be minimised which gives you the opportunity to allocate it to your core services.

Capability to swiftly enter and execute within new markets.

Accomplished outsourcing partners can efficiently help your business enter new markets as they have a long history in the field. These partners have gotten a long way, built powerful connections, and is well-versed in the ins and outs of the business.

Enables businesses to focus on core competencies.

When you choose to outsource, you are enabling your in-house people to free up their time. This will help them shift their focus on the core competencies and think of other strategies to grow the business.

Conclusion

These competitive advantages are only a few of the many direct and indirect benefits that you’ll get when you opt to outsource. The key is to be in good hands – to find a great outsourcing partner.

Now, when you talk about effective outsourcing partners, Philippines is number 1 on the list. Dubbed as the “Ideal Outsourcing Destination in Asia”, the country is home to hundreds of outsourcing companies in different fields.

One of them is DBOS, a fast-growing Australian-owned offshore staffing company that is based in the Philippines. With over 4 years in the industry, DBOS has produced outstanding works for its clients from web development, offshore online marketing, content writing, customer support services, and so much more.

So if you’re looking to reduce your wage costs by up to 70% with guaranteed excellent output, contact DBOS! Check out our services and get a free consultation with our CEO/Founder!

outsourcing talents

Finding Outsourcing Talents in Southeast Asia

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Southeast Asian companies are undoubtedly doing well globally. They are continuously excelling in fields such as banking, retail, real estate, transportation, and more. Aiming to create a global impact, outsourcing talents are taking their game up a notch.

To also support this claim, a recent Forbes Asia survey named some of the best-performing Southeast Asian businesses that generated more than $1 billion in a year. Associated with this success is their continued trust with outsourcing.

One of the Southeast Asian countries that left an impact globally and on their nation’s economy is the Philippines. Dubbed as the outsourcing hub of Asia and an ideal outsourcing destination, the country is proved to remain on top of their game.

Why? Because offshore staffing in the Philippines provides numerous benefits such as; cost-effectivity, clear communication, staff expertise, and flexible employees.

Read our infographic below and know the tasks that are best delegated when you choose offshore staffing.

outsourcing talents

Philippine outsourcing talents are experienced, skilled, and professional. They are mostly degree holders and university graduates so the language gap will not be a problem.

Every business still has a bunch of repetitive tasks that they believe are just part of their routine. They do not realise that it stalls them from spending more time on their core services and hinder their business from growing.

Tasks that are best outsourced

Like what was mentioned in the infographic above, these following tasks are best outsourced rather than be kept in-house:

  1. Data entry/manual-input tasks
  2. Customer service, research, or daily monitoring of accounts
  3. Graphic design
  4. Back-end website support or design/mobile app development

These tasks are time-consuming and it requires expertise to accomplish that’s why it is better outsourced.

The bottom line is, finding the best talent could be in the hands of a third-party provider. Why not choose to save time and look for an outsourcing partner who can help you tap hundreds of talents?

Choose DBOS – a fast-growing Australian-owned offshore staffing company in the Philippines that offers cost-effective prices for all services! Reduce your wage costs up to 70% and get a free consultation with our CEO/Founder!