Outsourcing in the Philippines

Top Talents

How to Attract Top Talents to Your Small Business Online

Blog, Business, Human Resources, Outsourcing in the Philippines / By

Finding the right employees for your small business can be frustrating as the job market is full of unqualified job seekers. To distinguish your business and make it stand out in a competitive marketplace, you need the right team of professionals. To do this, you have to show what makes your company unique and what opportunities it offers them. Let’s take a look at some of the ways you can attract top talent to your small business.

  1. Make Company Culture A Top Priority

Focusing on company culture is one of the best ways to get top talents looking the way of your company. An environment that is enjoyable and encourages collaboration and connection is one that people always want to be a part of. However, being a people-first organisation means setting boundaries when it comes to personal privacy.

  1. Show Opportunity for Fast Growth

Small businesses don’t get embroiled in the shenanigans of office politics and bureaucratic processes that can easily stifle the growth of new employees. Smaller companies allow employees more room to handle different projects, flexibility to learn while doing so, and a leadership team that is always on hand to support them. If you are looking for top performers, show them that your small businesses can be the launchpad for the fast growth they seek.

  1. Truly Know Who You Are Hiring

If you want to attract and retain the top talent to your business, then you have to care about who you hire. You want to ensure that your company provides the place for them to fulfil their goals as they support the fulfilment of your organisation’s goals as well. When you can help them to be successful, they will do the same in return.

  1. Offer Relevant Perks

Another great way you can attract the best professionals to your small business online is by offering perks as part of your irresistible job offer. There are plenty of traditional work perks that can attract a diverse and talented applicant pool. In addition to good company culture, companies that offer work-life balance and comprehensive health insurance packages appeal to a broad range of candidates.

  1. Create A Community

Host a monthly meet-up about an engaging topic that can attract top talents around your area. You can create an intellectual community that discusses topics of interest, and get top talents engaged with your company.

  1. Spread the Good News Through Social Media

If you have great reviews on job sites about your company culture, then go ahead and share to attract prospective employees. Social media offers a great channel to spread the joy of working at a company that cares about its employees.

  1. Leverage Innovation, Access And Strategy

Smaller companies can quickly pivot and encourage innovation faster than a larger organisation can. Attract top talents that would otherwise be stifled in regular, traditional roles by showcasing your commitment to innovative thought processes, openness to sharing, and propensity to act on new ideas.

  1. Master How to Tell Your Story

When a prospective employee first enters your website to read about your company, what do they see? Is it just a bunch of information that talks about your company’s brand story in an interesting and engaging way? This may just be more important than compensation and benefits, however, you have to be competitive here. Show how passionate you are about what matters to you the most and this will attract people whose values resonate with yours.

  1. Hire HR Outsourcing Services

HR outsourcing is today considered one of the best ways of attracting top talents to an organisation. By working in collaboration with the right service provider, you can have several HR processes (i.e. payroll processing, onboarding, regulatory compliance training, employee engagement, etc.) taken out of your hands. However, in choosing the right HR outsourcing service, you need to go for a company that has the expertise and experience in your field. 

Related article: When and How to Outsource for your Small Business

self-care-tips

Self-Care Tips For You And Your Team During COVID-19

Blog, Business, Employee-Well-Being, Outsourcing in the Philippines / By

The COVID-19 pandemic, which has lasted for over a year by now, has changed the world of how we work ever since. Businesses around the world have suddenly adapted to the remote work culture to help slow the spread of the disease. Furthermore, thanks to the internet, working from home has come from a dream to reality.

Despite all the benefits, a limited amount of social interactions can pose mental health concerns in the long-term. Here are three practical tips on self-caring for businesses during the COVID-19 pandemic.

Tip 1: Take advantage of new applications to work more efficiently

Many large tech companies have reported gain during the pandemic due to the popularity of remote work. For example, Zoom, the American video conferencing giant, reported three quarters of earnings and revenue more than quadrupled in 2020. They have become the most favoured software in 2020 for video conferencing around the world.

Remote workers should search for applications like Zoom which will make the tedious computer work more efficient. For example, if you are required to keep track of all incomes and expenses, Intuit Quickbooks should be worth considering. Here is a list of software that every remote worker should know:

With the rise of many new applications, companies have started to outsource the administrative work to developing countries to save on labour costs, such as the Philippines.

Without paying the high-wages and benefits, the long-term savings can be substantial. Hiring a worker can cost more than $20 per hour, but outsourcing to the Philippines could cost anywhere from $3-5 due to the lower cost of living.

Therefore, if you are looking for time savings on admin, HR tasks recruitment and employee wellness and engagement, consider finding a reputable outsourcing partner in the Philippines that could customise their service base on your business needs.

 Tip 2: Stay connected with your teammates

Despite working from home, you should dedicate more than one hour a day to go social. Whether it is a co-worker or family member, text, call or video chat would be a mental boost for yourself. It also makes the person on the other side of the phone heart-warmed. One common thing to share about could be stay-at-home experiences.

For businesses, they can host fun online activities, like a weekly bingo and typing speed race to keep the team engaged, as well as creating a group chat on Skype or a Slack channel where the team can talk about any topics that have nothing to do with work. Make sure the chat owner is keeping conversations going every day. And for the clients, businesses can create Facebook or LinkedIn groups to gather customers/suppliers into one online community.

Tip 3: Develop a hobby within your interest outside your work

Find a hobby that is outside your businesses or usual interests. It will help rest your mind in the non-working hours and reduce stress. If the activity can be shared online it would be more beneficial. For example, practice yoga at home in the morning and start live streaming. Share on social media and invite friends and family to join.

Other hobbies can be creating an online movie, TV or book club and sharing with your co-workers. Or you may start a home garden and keep a note of the progress.

It is more essential for remote workers to have a clear boundary between work and rest. 

Conclusion: Take good care of yourself and your teammates

COVID has imposed challenges due to the limited amount of social interaction and staying at home. With remote work become the new norm, businesses should think of ways to keep their team healthy and happy. Finding ways to work more efficiently, stay connected with co-workers and develop new hobbies are crucial tips to consider.

b2b-companies

DBOS Receives Award for Being One of the Top B2B Companies in Asia for 2020

Blog, Business, Business News, Outsourcing in the Philippines / By

The current state of voice is becoming more and more widespread as technology gets smarter. This year, we’re seeing more customer data analysis, real-time translation, and enterprise voice assistants.

Here at Dynamic Business Outsourcing Solutions, we’re always on top of the latest trends and practices so you don’t have to be. You can rest easy knowing we’re providing the latest and greatest for you. We’ve been at this for a while now, and our team has been providing world-class, personalized and affordable outsourcing services to businesses of all shapes and sizes.

Our greatest product is our staff. We offer different offshore staffing services such as call centre support, back-office functions, online marketing services, graphic designing, website, software and app development.

We can even customize solutions to each individual client’s request and requirements. With this, we cater to different industries such as car finance, car rental, insurance, marketing, IT, development, and a whole lot more. We locate experienced college graduates with the perfect skills to fit our client’s requirements for whatever industry it may be.

Over the years, we’ve had many successful engagements that have brought positive results to our clients.

client-review

“Our dealings with their team have been great.” – Claims Manager, Delaney Kelly Golding Pty Ltd

Feedback such as this highlights our great customer service and the top quality of our deliverables. That’s why we’ve been recognized as a 2020 top collections service provider in the Philippines by Clutch. This award means we’re a top voice services company!

Jacqui Miller, our CEO and founder, had this to say about the achievement, “We aim to bring our customized outsourcing solutions to more SMEs not just in Australia and New Zealand but also in North America and Europe. Also, we want to provide more jobs and opportunities to well-rounded and talented Filipinos by opening more offices in key cities in the Philippines.”

We’re looking forward to what the future holds and always want to hear from you!

companies

Covid-19 is pushing more companies to look at outsourcing

Blog, Business, Outsourcing in the Philippines / By

Over the decades as globalisation has taken hold, the Philippines has become a major player in the outsourcing industry. In cities from Makati to Quezon City, more than 1.2 million people staff are employed by BPO companies, call centres, IT centres and all kinds of other outsourcing services to western businesses, including Australia and New Zealand. 

But the uncontrolled nature of the country’s coronavirus lockdown declared at four hours’ notice in March, left many outsourcers clambering to avoid operation interruptions as they shifted to remote working. This highlighted the risks of focusing on outsourced operations and work that has been kept in- house but transferred offshore in a singular place. 

The Philippines which is one of Asia’s biggest outsourcing and offshoring hub and one of the worlds top five is one of the outsourcing hotspots hoping to benefit.

For those businesses that were not considered outsourcing before, the pandemic will expedite it. They will look at the circumstance and say if we are global operating companies, we too have to have our workforce allocated more evenly. 

One hurdle for Philippines outsourcers in the switch to remote work or work-from-home was stern privacy rules on what can be taken out of the office. Next was the inadequacy of infrastructure, power interruptions, and staff often lack stable internet connections at home.

Many companies were not anticipating the scale of the impact. Most staff don’t have fast home broadband because it is too expensive so BPO companies have had to provide their staff with a prepaid sim card (with internet cash stipend) and laptops so they can work remotely. Some even let the staff take home their office desktop computers.

Since we transitioned our staff in DBOS to work from home, productivity continues to be higher. We have tools to track the productivity of every employee right now. There is a lockdown, so obviously, everybody is focused on work. We have to recognise how a grand-scale work from home stacks up in a non-lockdown environment. The second viewpoint is a lot of clients have comfortably accepted it because of the pandemic. 

The Philippines remain one of the most competitive and affordable in terms of labour costs among the top outsourcing providers. It continues to attract western companies, including Australian and New Zealand companies. As much of the country continues to be under “enhanced community quarantine”, the country’s BPO industry has adapted to new working practices and shifts in demand. With this, BPO companies executives hope that the way the industry handled the shift to work-from-home setup during the pandemic will be another factor in their favour.

Related article: A Quick Guide to Opening Your Business After the COVID-19 Lockdown is Over

outsourcing-center

Outsourcing Is More Relevant Than Ever After COVID-19

Blog, Business, Outsourcing in the Philippines / By

COVID-19 has hugely affected the outsourcing industry and there is no quick recovery in sight. However, once the recovery begins, the bounce-back will be racing, and the outsourcing industry will be more relevant and attractive than ever, especially to small and medium business owners. Here’s why:

The main challenges for the outsourcing industry

Around the world, outsourcing service providers are dealing with travel restrictions resulting in empty offices. Many companies in developing countries such as the Philippines provide outsourcing services to businesses in Australia and New Zealand. But, they do not have the infrastructures or management tools to execute a work-from-home (WFH) system for their staff. They are having great challenges in trying to deliver work.

With work and projects not getting done, many outsourcing partners have to take the work back in-house, which may result in them stopping outsourcing altogether. Even when the COVID-19 crisis is over, companies who can deliver will also have to deal with projects on a halt and limitation of incoming projects.  

Good news ahead for outsourcing providers

Australian companies are also experiencing the hurdles of staff working from home. They have to deal with processes they wished they had automated before all this happens and most of their staff had to work from home. These situations will be the deciding factor for many companies to open up towards automation and digitisation and of their work processes. This will reduce the threshold for outsourcing in the future. Companies may be more likely to outsource their business processes to other countries in the long run. There are understandings among companies from all over the world about this crisis that affects us all. 

Companies from all around the world have a great understanding of this crisis that affects us all. They have become more flexible when deadlines are not met and schedules have to be changed. The best advice is to maintain clear communication with your outsourcing partners. Transparency is key. You have to ensure that your clients see that you are doing the best you can to deliver optimum results despite the circumstances. 

Road to recovery

The fastest recovery is expected in strong European countries, especially countries in North- and Western Europe. But two economic powerhouses in the pacific, Australia and New Zealand are also expected to bounce back just as quickly. 

According to abc.net.au, Australia is unlikely to experience ‘post-war’ recovery after coronavirus. Their battle to contain the onslaught of the pandemic is working well and the economy is responding to the recent stimulus. Travel and entertainment industries may have suffered immensely but sectors like online retail, food delivery and subscription services are booming. These sectors have skyrocketed more than 60 per cent. Same with the demand for home improvement products which has soared 64 per cent. 

The biggest challenge for companies would be staying in business until the initial stage of the crisis is over. Once it is, the demand for outsourcing service will be bigger than ever. Most especially for industries like digital working environments, cloud services and security.  

How to stay informed on the situation?

There are many resources online that will help you stay informed on the situation in the outsourcing sector.