Offshoring in the Philippines

offshoring fears

Australian Businesses: Offshoring Fears and How to Overcome Them

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Since the boom of business outsourcing companies in the Philippines, numerous startups choose to pursue offshore back office services in Manila. One of these countries is Australia. And like any other companies, there are unavoidable offshoring fears.

Outsourcing comes with a lot of dangers that can be avoided through smart understanding, together with rigorous planning and preparation. It would be best to prepare damage control ideas and take this potential outsourcing issues to heart.

Data Security

One of the most common fears that offshoring businesses have is security. Since offsite employees can access important information, there is an increased security risk for the business. This is why hiring a reliable outsourcing partner is vital. Many outsourcing companies today have installed CCTV cameras inside the production floor. Most of them also ban personal electronic and mobile devices during work hours which can only be accessed during breaks. Other companies even disable their USB ports to ensure that all data will be kept safe inside your company’s network. Monthly IT checks on the employees’ computer devices should also be a part of the continuous precaution.

Nowadays, data security is a key concern for all businesses and individuals. Most importantly that hackers are creating a rampage. That’s why it is important to find a trusted outsourcing company with reputation and capability to protect your data all the time.

Quality Output

The fear of low-quality output is one of the Australian’s concerns since services in the Philippines is cheaper than the local employment. However, there have been countless testimonies from other clients that Filipinos are truly smart and productive. Highly trainable and naturally skilled workers are the international perception of Filipino employees. It is because most employees are university graduates.

However, the country’s recruitment process remains to be of no easy feat. From a huge number of applicants through the recruitment process, it’ll be narrowed down to a few candidates. If short-listed, candidates will be called for examinations and a series of interviews. And then whoever passed the final set of examination and interview will be chosen for the position.

Cultural Differences 

Differences in culture between the outsourcing partner and the client might cause a huge misunderstanding, if not addressed properly. That’s why it is important to discuss this properly between the involved parties. Since business is a two-way street, proper communication is definitely essential. To reach out, you can try to include face-to-face meetings and video conferencing as well.

Adapting to any kind of culture is one of the Filipino’s best traits. People from all over the world commend this character as they easily get along with each other. This culture was gained through a long way back from the country’s colourful history. Up until this day, Filipino’s have embedded the traits that made them adaptable to any culture and situation.

Remember that when you’ve picked the perfect outsourcing partner, adaptability is just a small matter that should never be a problem.

The items listed above are only a few of the common offshoring fears that most Australian companies are concerned about. Careful planning and extensive research for the most reliable outsourcing partner is the key to achieving an incredible venture.

Now, always remember that you should never let these offshoring fears hinder the growth of your business. Be ready to test the waters and take huge leaps for the betterment of your company. Only then you can reach incredible development.

For more tips and ideas on what to consider before choosing a reliable and capable outsourcing partner, read this blog.

If you’re looking for a trusted and experienced outsourcing partner, contact DBOS for a FREE consultation today!

outsourcing milestones

12 Important Outsourcing Milestones

Offshoring in the Philippines, Outsourcing in the Philippines / By

The future remains bright for the “World’s BPO Capital” – the Philippines. Over the years, its outsourcing milestones keep getting sturdier and steadier. Although this industry started in the 90s, studies say that it won’t collapse any time soon. However, amidst its forecasted “plateau” due to technological advances, the BPO industry is still escalating.

Now let’s take a trip down to memory lane and learn more about the innovational breakthroughs of the country’s outsourcing industry with the infographic below.

outsourcing-milestones

BPO’s starting ground in the 1900s

Some thought that the outsourcing industry started during the early 2000s, however, it has already been around since the 1900s. BPO was then a low-key unstable industry until 1992, Frank Holz set up the first contact centre in the Philippines. It wasn’t until 1997 that the first multinational account was established and over-the-phone customer services were advancing. It was this year which started the remarkable outsourcing milestones that helped raise its value.

The dominance of the Philippine Outsourcing Industry during the 2000s

The early 2000s of the BPO industry was a struggling era. Foreign investors started to build numerous startup outsourcing companies throughout Metro Manila in hopes of making it big. One of these companies was a US-based outsourcing centre who decided to move their operations in the Philippines, providing 8,400 new jobs. It is also the peak of industry revenues that rose up to billions of dollars which helped the country’s struggling economy.

Continuous growth of the Philippine BPO Industry

With thousands of graduates every year, the country’s unemployment rate increases, however, the BPO industry steadily provides job opportunities. A whopping annual growth of 46% contributed to the rise of the country’s GDP during its staggering years.

As of today, there is no stopping this industry that played a huge part in saving the country’s depleting economy.

Want to know more? Learn the basics and gain tips on how to choose the best outsourcing partner.

Contact us for a free consultation today!

outsourcing hub

Philippines as the Outsourcing Hub of Asia

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The Philippines is one of the strongest contenders in the business processing outsourcing industry. Backed with proud years of bagging the title “Outsourcing Hub of Asia”, the country remains immovable towards immense changes.

Meanwhile, the country’s strong Asian contenders are India and China. For a while, India holds the glory as the world’s most performing BPO country as it brags the cheapest fees of all. However, it didn’t last for long as the Philippines continuously proved its competence in the global market. Slowly but steadily, the country gains its momentum once again and soared high. However, success is never gained overnight. Surely, there are factors which affected each and every decision that has ever made.

Here’s how the Philippines became the top BPO destination among foreign investors.

outsourcing-history-philippines

Filipinos as dedicated and hardworking BPO employees

As the outsourcing industry continues to create a big impact on the Philippine economy, more and more Filipinos display their competencies. They wanted to prove that intelligence alone should not be the only deciding factor for employment, most especially when the Philippines is known as the outsourcing hub of Asia.

Now, employers are looking for special characteristics that most probably won’t be taught. Some of these are their dedication and hard work. Most Filipinos believe that hard work will surely pay off once they give it their best shot. They have a certain dedicated mentality that values their job as much as their social affiliations. These characteristics were embedded in the country’s culture ever since and are the same traits that employers prefer for their future employees.

There are more conclusive explanations as to why the Philippines has been dubbed as an ideal BPO country for foreign investors. Listed above are only a few of them. However, this doesn’t change the fact that the Philippines is indeed enough to be called the “Outsourcing Hub of Asia”.

Be more convinced when you read this.

Contact us for a free consultation today! 

outsourcing services

Perks of Outsourcing Services to the Philippines

Manila, Offshoring in the Philippines, Outsourcing in the Philippines / By

On a previous article, we tackled about the reasons why Philippines is the ideal outsourcing destination. Today, we will learn about the benefits of outsourcing services to the Philippines.

Of the numerous outsourcing countries in the world, the Philippines truly stand out. In fact, the country’s BPO industry remains one of the biggest factors that help its economy.

As a result, a massive number of BPO call centres was built in the country. Meanwhile, the same amount of small and medium business enterprises started outsourcing their services.

Aside from lower labour costs, quality staff, infrastructure, and equipment, there are other advantageous perks that you can enjoy when you choose to offshore your services. Listed below is:

Employee flexibility

Filipinos are known for their neutral accents and they can easily learn others if needed. In addition to that, most of those talents are college graduates, and that makes it easier to be taught. Now, establishing your own offshore team in the Philippines creates a greater possibility of employing diversified talents. From several back-office services to other outsourcing services, they sure can handle them all.

Round-the-clock business hours

For your business that never sleeps, running it 24/7 is the solution. When you choose to outsource your services, you won’t have to worry about who will look out for your processes. Even if you’re sleeping or on holiday, your Filipino offshore team can surely take over. Aside from the round-the-clock work, this benefit also improves productivity as it operates overnight.

Less management headaches

One of the busiest department in a business is probably the HR, as they handle people from recruiting up to its everyday performance. Your offshore HR people will be the one to sweat buckets and assure that your team remains well-managed. They will be in charge of your staff benefits, salary, leave credits, and especially legal matters.

Professional work ethics

Filipinos take pride in having one of the best work ethics in the professional industry. They are widely known as hardworking, friendly, hospitable, and sympathetic people who always impress employers. They are also easy to get along with which makes the whole office environment vibe livelier. This impeccable trait is why Filipinos are suitable for jobs that require a lot of customer interaction and coordination.

Now all that’s left is to choose a trustworthy offshore staffing Manila-based company who specialises on your most prized services.

For quality and cost-efficient offshore services, call DBOS today! 

offshore back office services

Prime Reasons Why You Should Offshore Your Data Processing Services

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Data is the core of any business. It is a collection of facts and information that are vital for its growth and development. As we now live in a technology-driven era, digitizing various information makes it more accessible and easier to find. However, converting data is not as easy as it sounds. And that is why we need data processing services.

What is data processing?

Planning tank defined data processing as the conversion of data into a useable and desired form. It is carried out using a predefined sequence of operations manually or automatically. The output can be obtained in different forms like image, graph, table, vector file, audio, or any desired format.

To understand how it’s done, here are the 6 primary stages of data processing:

  1. Data collection
  2. Storage of data
  3. Sorting of data
  4. Processing of data
  5. Data analysis
  6. Data presentation and conclusions

Provided above is a brief definition of data processing. To learn more, you can read here.

Why should you offshore your data processing services?

On this digital age, going paperless is every business’ top priority. Digitizing documents have become a trend since it is an eco-friendly solution which decreases the amount of paper usage in offices all over the world. And since it is a tedious task to accomplish, offshoring your data processing services is highly suggested. Here’s why:

Helps you focus on your company’s core service

There are tons of other things that you can do when you choose to outsource your data processing services. Aside from saving a huge chunk of time, you can also focus on your company’s specialty. By doing so might help you think of a more effective business plan and strategy to aid your business’ growth.

Helps you save your company’s resources

When you decide to outsource offshore, there are a lot of other resources that you can save. Aside from time, you can also allocate your in-house staff on more productive tasks such as your core services. Another resource that you can save is equipment. They will be the one to provide the necessary device to use.

Helps you select the best service provider for your needs

Data processing professionals specializing in this field have the utmost knowledge and strategy to accomplish the task as scheduled. These providers have the most suited people and devices to handle either simple or complex processes.

Studies say that of all the offshore back office services available, data processing or data entry is one the most outsourced services.

Although we live in a digital world, not all data are machine-readable. However advanced our technology is, there still are a lot of data that only the human mind can comprehend.

Here at DBOS, we understand that data processing requires a detail-oriented work. So we put on a huge effort to filter only the most experienced data entry operators to help with your needs. Contact us today to know more about our services!

rightsourcing

What is Rightsourcing and Why it’s the Best for your Business

Business, Offshoring in the Philippines, Outsourcing in the Philippines / By

What is Rightsourcing?

Rightsourcing is the newest buzzword that has surfaced due to the rise and relevance of outsourcing. True to its root word “right”, rightsourcing is about choosing the right source to provide your required services.

“Rightsourcing is selecting the best way to procure a service and deciding whether a company is best served by performing a business requirement in-house (insourcing) or contracting it out to a third-party service provider (outsourcing). Rightsourcing literally means “choosing the correct source.”
– Margaret Rouse, whatis.com

Technically, rightsourcing and outsourcing are quite similar. They share some major concepts such as ensuring that businesses could focus on their core projects. Thus, leaving the non-core projects to outsourced staff. However, the latter takes outsourcing to the next level.

Now, slowly gaining its momentum from most business outsourcing companies, rightsourcing is on its way to innovate businesses of all sizes.

Why Its Best For Your Business?

Matching the right talent for an important task takes a lot of time and patience. Even deciding whether a valuable role should be outsourced or not is something to think over a few times.

Do you remember the advantages of outsourcing?

If not, here are a few.

1. Reduced recruitment and operational costs

Costs are a significant part of the decision-making in any business or company. But how can you reduce costs if you wanted the best quality output?

The answer is outsourcing.

Choosing to offshore some of the non-core tasks eludes the need to hire an in-house staff, which is undoubtedly costly. Also, operational materials such as equipment would be minimised to a great extent.

2. Expertise

The chance of locally employing an expert in the field is quite rare, especially when you’re on a budget watch. It might not be a smart move if that position is for a non-core task. However, a larger pool of skilled individuals is available when you choose to outsource. Thus, giving you a huge number of applicants to choose from and a bigger chance of picking the most suitable person for the position.

3. Productivity and quality output

If you found a reliable rightsourcing company to help you employ expert people in the field, your productivity rate will shoot up. And since these are external professionals, surely, the high-quality output is also on the table.

Nowadays, even some of the most successful companies around the world rely on outsourcing. We have Slack, GitHub, Skype, App Sumo, and Alibaba – to only name a few. These companies have been growing and expanding their businesses since then, proving that outsourcing indeed helped them improve.

To experience the same perks that they are enjoying, you must be assured of finding your rightsourcing partner that might also aid you to success. Only then you and your company will enjoy these advantages.

Contact us for a free consultation today!