Offshoring in the Philippines

outsourcing myths

3 Common Outsourcing Myths Disproved

Blog, Offshoring in the Philippines, Outsourcing in the Philippines / By

Various controversies are revolving around the outsourcing industry. As a business owner, you should be aware of these popular outsourcing myths before getting your business involved.

This article will help shed some light regarding these issues.

The truth about these outsourcing myths?

Various write-ups and articles were written to address the most known myths that have been circulating for a few years. However, there are still doubts and confusions that stop other businesses to fully trust in the power of outsourcing.

It was decades ago when the outsourcing industry was first introduced in the business world. And just like any other strategy, it did not gain its sheer popularity overnight. As recorded, it took a lot of trial and errors, as well as thousands of risks to reach where it is today.

For those individuals and businesses who believed that outsourcing would one day change the world, they’ve been right all along. It has shaped numerous economies, strengthens some struggling businesses, and even helped expand the infamous small and medium companies.

Read the brief history of outsourcing here.

Myth #1. Outsourcing means offshoring

In a few instances, outsourcing and offshoring could be used interchangeably. However, they are not the same!

Outsourcing as defined by Investopedia is the business practice of hiring a party outside a company to perform services or create goods. Thus, it means delegating your non-core functions to another company but could be in the same area or country. On the other hand, offshoring means moving various operations of a company to another country. These foreign companies usually choose to outsource in developing countries as their cost of living is so much cheaper than in their own countries.

Myth #2. Outsourcing delivers poor quality output

Another worry that comes with outsourcing is the fear of not being able to fully take charge of the whole process, and thus posing a threat to quality. The catch is, outsourcing can also give you a chance to increase the quality of your service. As outsourcing companies are good at eyeing talents, they also get to choose the most plausible candidates from a huge pool of applicants. They will pick the best applicants that are most suitable for the position and its description, then it’ll be your choice to employ the candidate if you’re satisfied with their credentials. Always remember that the final decision before the hiring process will always be yours.

Now, all you have to do is find a reliable outsourcing partner that will meet your expectations. But before that, you should explore all other third-party providers with excellent feedback and background to help handle your outsourced services.

Myth #3. Outsourcing will soon fade out

In contrary to the knowledge that outsourcing will quickly fade out, the industry still shows no sign of slowing down. The latest studies proved that outsourcing could not be easily tamed and it will continue to grow over time.

Both big and small companies still rely on outsourcing to handle their non-core services. Even numerous successful companies opt to delegate some of their services with other providers to save money and time.

In other words, outsourcing is not just a simple strategy to lessen company costs. Those businesses who rely on outsourcing to deliver more quality outputs have long proven how outsourcing became of huge help in expanding their companies.

Outsourcing has been used in all fields of businesses for decades. It aided small companies in developing their businesses and strengthening reputations in the field. Big opportunities were also given to unemployed individuals, as well as brought struggling economies to a stagnant state. It has helped people and nations to rebuild their crumbling personas, and so the possibility of it fading is just a mere guess.

The only time you can fully set aside those outsourcing myths is when you’ve completely changed your perspective about offshoring and outsourcing. Only if you would look on the other side of the coin will you realise that choosing offshore back office services than personally doing menial tasks would be absolutely beneficial for your business.

Understand more about outsourcing and contact DBOS for a FREE consultation today!

offshoring fears

Australian Businesses: Offshoring Fears and How to Overcome Them

Blog, Offshoring in the Philippines, Outsourcing in the Philippines / By

Since the boom of business outsourcing companies in the Philippines, numerous startups choose to pursue offshore back office services in Manila. One of these countries is Australia. And like any other companies, there are unavoidable offshoring fears.

Outsourcing comes with a lot of dangers that can be avoided through smart understanding, together with rigorous planning and preparation. It would be best to prepare damage control ideas and take this potential outsourcing issues to heart.

Data Security

One of the most common fears that offshoring businesses have is security. Since offsite employees can access important information, there is an increased security risk for the business. This is why hiring a reliable outsourcing partner is vital. Many outsourcing companies today have installed CCTV cameras inside the production floor. Most of them also ban personal electronic and mobile devices during work hours which can only be accessed during breaks. Other companies even disable their USB ports to ensure that all data will be kept safe inside your company’s network. Monthly IT checks on the employees’ computer devices should also be a part of the continuous precaution.

Nowadays, data security is a key concern for all businesses and individuals. Most importantly that hackers are creating a rampage. That’s why it is important to find a trusted outsourcing company with reputation and capability to protect your data all the time.

Quality Output

The fear of low-quality output is one of the Australian’s concerns since services in the Philippines is cheaper than the local employment. However, there have been countless testimonies from other clients that Filipinos are truly smart and productive. Highly trainable and naturally skilled workers are the international perception of Filipino employees. It is because most employees are university graduates.

However, the country’s recruitment process remains to be of no easy feat. From a huge number of applicants through the recruitment process, it’ll be narrowed down to a few candidates. If short-listed, candidates will be called for examinations and a series of interviews. And then whoever passed the final set of examination and interview will be chosen for the position.

Cultural Differences 

Differences in culture between the outsourcing partner and the client might cause a huge misunderstanding, if not addressed properly. That’s why it is important to discuss this properly between the involved parties. Since business is a two-way street, proper communication is definitely essential. To reach out, you can try to include face-to-face meetings and video conferencing as well.

Adapting to any kind of culture is one of the Filipino’s best traits. People from all over the world commend this character as they easily get along with each other. This culture was gained through a long way back from the country’s colourful history. Up until this day, Filipino’s have embedded the traits that made them adaptable to any culture and situation.

Remember that when you’ve picked the perfect outsourcing partner, adaptability is just a small matter that should never be a problem.

The items listed above are only a few of the common offshoring fears that most Australian companies are concerned about. Careful planning and extensive research for the most reliable outsourcing partner is the key to achieving an incredible venture.

Now, always remember that you should never let these offshoring fears hinder the growth of your business. Be ready to test the waters and take huge leaps for the betterment of your company. Only then you can reach incredible development.

For more tips and ideas on what to consider before choosing a reliable and capable outsourcing partner, read this blog.

If you’re looking for a trusted and experienced outsourcing partner, contact DBOS for a FREE consultation today!

outsourcing milestones

12 Important Outsourcing Milestones

Blog, Offshoring in the Philippines, Outsourcing in the Philippines / By

The future remains bright for the “World’s BPO Capital” – the Philippines. Over the years, its outsourcing milestones keep getting sturdier and steadier. Although this industry started in the 90s, studies say that it won’t collapse any time soon. However, amidst its forecasted “plateau” due to technological advances, the BPO industry is still escalating.

Now let’s take a trip down to memory lane and learn more about the innovational breakthroughs of the country’s outsourcing industry with the infographic below.

outsourcing-milestones

BPO’s starting ground in the 1900s

Some thought that the outsourcing industry started during the early 2000s, however, it has already been around since the 1900s. BPO was then a low-key unstable industry until 1992, Frank Holz set up the first contact centre in the Philippines. It wasn’t until 1997 that the first multinational account was established and over-the-phone customer services were advancing. It was this year which started the remarkable outsourcing milestones that helped raise its value.

The dominance of the Philippine Outsourcing Industry during the 2000s

The early 2000s of the BPO industry was a struggling era. Foreign investors started to build numerous startup outsourcing companies throughout Metro Manila in hopes of making it big. One of these companies was a US-based outsourcing centre who decided to move their operations in the Philippines, providing 8,400 new jobs. It is also the peak of industry revenues that rose up to billions of dollars which helped the country’s struggling economy.

Continuous growth of the Philippine BPO Industry

With thousands of graduates every year, the country’s unemployment rate increases, however, the BPO industry steadily provides job opportunities. A whopping annual growth of 46% contributed to the rise of the country’s GDP during its staggering years.

As of today, there is no stopping this industry that played a huge part in saving the country’s depleting economy.

Want to know more? Learn the basics and gain tips on how to choose the best outsourcing partner.

Contact us for a free consultation today!

outsourcing hub

Philippines as the Outsourcing Hub of Asia

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The Philippines is one of the strongest contenders in the business processing outsourcing industry. Backed with proud years of bagging the title “Outsourcing Hub of Asia”, the country remains immovable towards immense changes.

Meanwhile, the country’s strong Asian contenders are India and China. For a while, India holds the glory as the world’s most performing BPO country as it brags the cheapest fees of all. However, it didn’t last for long as the Philippines continuously proved its competence in the global market. Slowly but steadily, the country gains its momentum once again and soared high. However, success is never gained overnight. Surely, there are factors which affected each and every decision that has ever made.

Here’s how the Philippines became the top BPO destination among foreign investors.

outsourcing-history-philippines

Filipinos as dedicated and hardworking BPO employees

As the outsourcing industry continues to create a big impact on the Philippine economy, more and more Filipinos display their competencies. They wanted to prove that intelligence alone should not be the only deciding factor for employment, most especially when the Philippines is known as the outsourcing hub of Asia.

Now, employers are looking for special characteristics that most probably won’t be taught. Some of these are their dedication and hard work. Most Filipinos believe that hard work will surely pay off once they give it their best shot. They have a certain dedicated mentality that values their job as much as their social affiliations. These characteristics were embedded in the country’s culture ever since and are the same traits that employers prefer for their future employees.

There are more conclusive explanations as to why the Philippines has been dubbed as an ideal BPO country for foreign investors. Listed above are only a few of them. However, this doesn’t change the fact that the Philippines is indeed enough to be called the “Outsourcing Hub of Asia”.

Be more convinced when you read this.

Contact us for a free consultation today! 

outsourcing services

Perks of Outsourcing Services to the Philippines

Blog, Manila, Offshoring in the Philippines, Outsourcing in the Philippines / By

On a previous article, we tackled about the reasons why Philippines is the ideal outsourcing destination. Today, we will learn about the benefits of outsourcing services to the Philippines.

Of the numerous outsourcing countries in the world, the Philippines truly stand out. In fact, the country’s BPO industry remains one of the biggest factors that help its economy.

As a result, a massive number of BPO call centres was built in the country. Meanwhile, the same amount of small and medium business enterprises started outsourcing their services.

Aside from lower labour costs, quality staff, infrastructure, and equipment, there are other advantageous perks that you can enjoy when you choose to offshore your services. Listed below is:

Employee flexibility

Filipinos are known for their neutral accents and they can easily learn others if needed. In addition to that, most of those talents are college graduates, and that makes it easier to be taught. Now, establishing your own offshore team in the Philippines creates a greater possibility of employing diversified talents. From several back-office services to other outsourcing services, they sure can handle them all.

Round-the-clock business hours

For your business that never sleeps, running it 24/7 is the solution. When you choose to outsource your services, you won’t have to worry about who will look out for your processes. Even if you’re sleeping or on holiday, your Filipino offshore team can surely take over. Aside from the round-the-clock work, this benefit also improves productivity as it operates overnight.

Less management headaches

One of the busiest department in a business is probably the HR, as they handle people from recruiting up to its everyday performance. Your offshore HR people will be the one to sweat buckets and assure that your team remains well-managed. They will be in charge of your staff benefits, salary, leave credits, and especially legal matters.

Professional work ethics

Filipinos take pride in having one of the best work ethics in the professional industry. They are widely known as hardworking, friendly, hospitable, and sympathetic people who always impress employers. They are also easy to get along with which makes the whole office environment vibe livelier. This impeccable trait is why Filipinos are suitable for jobs that require a lot of customer interaction and coordination.

Now all that’s left is to choose a trustworthy offshore staffing Manila-based company who specialises on your most prized services.

For quality and cost-efficient offshore services, call DBOS today! 

offshore back office services

Prime Reasons Why You Should Offshore Your Data Processing Services

Blog, Offshore Back Office, Offshoring in the Philippines / By

Data is the core of any business. It is a collection of facts and information that are vital for its growth and development. As we now live in a technology-driven era, digitizing various information makes it more accessible and easier to find. However, converting data is not as easy as it sounds. And that is why we need data processing services.

What is data processing?

Planning tank defined data processing as the conversion of data into a useable and desired form. It is carried out using a predefined sequence of operations manually or automatically. The output can be obtained in different forms like image, graph, table, vector file, audio, or any desired format.

To understand how it’s done, here are the 6 primary stages of data processing:

  1. Data collection
  2. Storage of data
  3. Sorting of data
  4. Processing of data
  5. Data analysis
  6. Data presentation and conclusions

Provided above is a brief definition of data processing. To learn more, you can read here.

Why should you offshore your data processing services?

On this digital age, going paperless is every business’ top priority. Digitizing documents have become a trend since it is an eco-friendly solution which decreases the amount of paper usage in offices all over the world. And since it is a tedious task to accomplish, offshoring your data processing services is highly suggested. Here’s why:

Helps you focus on your company’s core service

There are tons of other things that you can do when you choose to outsource your data processing services. Aside from saving a huge chunk of time, you can also focus on your company’s specialty. By doing so might help you think of a more effective business plan and strategy to aid your business’ growth.

Helps you save your company’s resources

When you decide to outsource offshore, there are a lot of other resources that you can save. Aside from time, you can also allocate your in-house staff on more productive tasks such as your core services. Another resource that you can save is equipment. They will be the one to provide the necessary device to use.

Helps you select the best service provider for your needs

Data processing professionals specializing in this field have the utmost knowledge and strategy to accomplish the task as scheduled. These providers have the most suited people and devices to handle either simple or complex processes.

Studies say that of all the offshore back office services available, data processing or data entry is one the most outsourced services.

Although we live in a digital world, not all data are machine-readable. However advanced our technology is, there still are a lot of data that only the human mind can comprehend.

Here at DBOS, we understand that data processing requires a detail-oriented work. So we put on a huge effort to filter only the most experienced data entry operators to help with your needs. Contact us today to know more about our services!