Offshoring in the Philippines

back office functions

Back Office Functions You Should Delegate Today

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Outsourcing is never-changing, but what and why companies do it is what changed the most. Companies nowadays wanted to be ahead of their competitors which are in contradiction to Deloitte’s report that the top reason is to cut costs.

As we are in the phase of innovation, all manual tasks can be quickly finished resulting in higher productivity. A report from the Market Research Future concluded that the global BPO market will continuously grow by 11 per cent until 2023. And it is because of innovative outsourcing. This upgrade even made the tedious back-office functions more manageable and easier to accomplish.

However, those tasks should still be outsourced to spend more time on the company’s core competency.

Know more about back-office outsourcing and see which functions you should be delegating today.

Accounting and payroll

Handling company finances is a very particular task that could eat up all of your time. What more when you have to keep invoicing a client who doesn’t pay up to date? Well, everybody wants to get paid but only a few are willing to take on the legwork because it is definitely time-consuming. However, when you choose to outsource your accounting and payroll, you’ll be saving a lot of money and time. And if you think that outsourcing your payroll would put your finances at risk, you’re definitely mistaken.

Delegating this process to a trusted company that prioritises electronic security actually decreases the chance of cyber theft.

Recruitment

Acquiring talents up to the actual onboarding of new hires is a very long process. Except for the recruitment costs that kept on piling up, the eye for a good hire could only be done by a professional. So stop wasting time trying to find the right staff and let an expert handle the task for you. Not only will you be saving huge recruitment costs, but also maximising the time to grow your business.

Data processing

Detail-oriented tasks like data processing or data entry require strict attention. Due to the repetitive nature of inputting, organising, and cataloguing of data, it is also time-consuming.

Now, if you choose to outsource your data processing, your time will solely be for your business. Thus, you can make better strategies for the growth of your business.

Among the countries that can confidently provide these back-office outsourcing services is the Philippines. As one of the world leaders in the BPO industry, the country is home to thousands of foreign outsourcing companies.

One of them is the Dynamic Business Outsourcing Solutions, a fast-growing Australian-owned offshore staffing company that caters to services which can help you save up to 70% on your wage costs! Reach us today and get a free consultation with our very own Founder/CEO.

filipinisms

How to Deal with Filipinisms

Offshoring in the Philippines, Outsourcing in the Philippines / By

Have you ever heard of the word “Filipinisms”? Sounds bizarre, right? The truth is even if you’re unfamiliar with the term, chances are, you have already used a few phrases that you never reckoned to be wrong.

What are Filipinisms?

Filipinisms is a ‘coined terminology’ for loosely translated English phrases that are used by most Filipinos. It could be used during an informal conversation but with business-related communication, it can cause unanticipated misunderstandings.

Most Filipinos are quite proficient in English since it has become a prerequisite in both work and school. It is used in almost every day, and in different situations. Thus, resulting in most Filipinos to be accustomed to the language. However, a few grammatical errors here and there cannot be avoided no matter how professional it sounds.

To further get familiar with the phrase, here are a few Filipinisms and its correct usage:

filipinisms

These are only a few of the most common phrases that don’t sound all wrong until it was looked closely by a grammar nazi.

Unusually, Filipinos have their own way of adding a personal touch to every language. And if there’s American and British English, the Philippines has also the Philippine English. These terms are commonly used in casual conversations and have become a huge part of the country’s English-speaking habit. It is not entirely unrepairable because habits can be changed over time.

In business-related matters, these Filipinisms is intolerable because it can cause miscommunication, especially with foreign clients. It is also some native English speaker’s pet peeve as they sometimes find it hard to understand the message being conveyed.

Practice makes perfect

What could be a better way to improve your English-speaking skills than to keep on practising? Enhancing your language skills would help you in many areas, most especially because English is a universal tongue. Mastering it might be a little far-fetched but frequent usage of the perfect grammar and pronunciation could get you a long way.

Regular reading and watching English movies are also some effective tips to further develop your vocabulary. Sometimes, exposing yourself to anything that might help strengthen your English skills is effective.

Fields that require a proper command in English

Most jobs nowadays, regardless if it is a voice account or not, requires good English-speaking skills. The offshore staffing industry in the Philippines expects the outsourced customer support agents to be fluent in English. It is both a requisite and an emphasis on the nature of their job.

Filipinisms can be used in a few situations excluding the formal or business-related ones. However, continuously using it in daily conversations can cause too much familiarity that might not be modified. So, this loosely translated English phrases called “Filipinisms” should be recognised and corrected earlier.

offshore staffing

Reasons Why Offshore Staffing in the Philippines Thrive

Offshoring in the Philippines, Outsourcing in the Philippines / By

Compared to its neighbouring countries, the Philippines is one of the most popular when it comes to offshore staffing. A number of foreign companies, especially Australians choose to outsource to the Philippines for a very long time.

The offshore staffing industry started in the early 2000s. Countries like India, China, Thailand, Indonesia, and the Philippines have become favoured outsourcing destinations by more Australian companies. Now, businesses such as Salmat, Telstra, Macquarie and a lot more have ventured to the offshore staffing business.

But why do these companies choose the Philippines out of all the countries out there? Here are some of the reasons why:

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Reasons Why Offshore Staffing in the Philippines ThriveRead More »

outsourced staff

Benefits of Hiring Outsourced Staff

Offshoring in the Philippines, Outsourcing in the Philippines / By

Ever since communication has been improved by the internet, connecting with people from around the world became a lot easier. So, businesses especially startups take the chance to get a hold of the global talents. Some of them, if not all, started to hire an outsourced staff.

Most startup businesses practise a famous method that has been proven effective by other successful companies to hire outsourced staff. That method is also known as, offshoring.

Offshoring or offshore staffing is pursued by numerous successful companies from the start. This approach has helped them save a good amount of capital that aided their company to grow and develop.

Up until today, most startup businesses use this strategy as it always guarantees good results when properly implemented.

Learn more about how hiring an outsourced staff is the best for your startup business:

Cost-effective but with high-quality output

Hiring an outsourced staff would be an economical approach for the employer. As a startup, they have to find a way to both achieve spending lesser expenses but quality output. And the best plan that guarantees to achieve both goals is none other than, outsourcing. This would allow the employer not to hire an in-house staff which is more expensive. Their goal is to save a huge chunk of money and use it for future plans of expanding the business. With outsourcing, startup businesses no longer have to rent an office space and buy a full equipment set-up for a single position.

All you have to do is find a reliable and trustworthy outsourcing company that could accommodate your needs and achieve your expectations.

Access to global skills and perspectives

Having people from different countries on your team enhance the cultural adaptability of your company. This kind of exposure would be useful as you are planning to reach a wider audience. It also allows you to further improve your understanding of their unique approach and solution to various situations. Their perspectives could also give you a fuller look into what is the real issue and how to properly address it.

So, if you’re planning to hire high-quality talent but do not want to risk breaking the bank, outsourcing in the Philippines would be a good choice.

People working round-the-clock

As you gain access to talents around the world, you’d get to pick someone on a different time zone. So, production never stops. Your hired outsourced people can work on anything at all hours of the day. However, to reach the goal, having people in different time zones require careful scheduling. With proper planning, constant communication, and task allocations, this could create a great impact on a startup company in the long run.

Hiring an outsourced staff is a huge decision for your startup business. But, choosing an outsourcing company to help your business through success could get tricky. There are a huge number of companies in the same field, but not all work the same. Do some background research and make sure that your company of choice sits well with your expectations.

We here at DBOS is dedicated to helping you grow your business, that is our utmost concern. From offshore digital marketing, back-office services, IT outsourcing, up to customer support services, we can be of great support for your business!

To learn more, contact DBOS for a FREE consultation today!

outsourcing

4 Tasks That Entrepreneurs Should Consider Outsourcing

Offshoring in the Philippines, Outsourcing in the Philippines / By

Entrepreneurs always have a lot on their plates but so little time to do all. They envision hundreds of ways to make the business successful but can’t solely focus on it. That’s why the most well-known brands considered outsourcing to vendors who specialise on those tasks for a cheaper price.

In terms of outsourcing to other countries, it is not a myth that the BPO industry in the Philippines remains one of the most successful in the world. Currently, the country employs over 1.2 million employees in contact centres, including various back-office roles.

As technology evolves, it also creates better opportunities for companies and entrepreneurs to connect with each other. Hence, making communication easier to achieve and lessening the gap between countries.

Now, a lot of foreign countries including Australia as the 2nd largest market of the Philippine BPO industry continue to flourish. Here are some of the most important tasks that they outsource in the Philippines:

outsourcing

1. Accounting and taxes.

Keeping your books in order will eat up all your time especially if it is not something you really do. For you to be able to focus on making your business even bigger, you need to hire a reputable person to handle all your taxes. Employ a Certified Professional Accountant (CPA) who can help properly organise your finances. It is better to let an expert do what he does best for a good price.

2. Writing and social media.

With the inevitable rise of technology, writing and social media suddenly came together as a package. So a professional writer is what you’ll need if you want high-quality contents such as a blog post, SEO-optimised website content, and other written marketing materials. Even social media content for businesses should be strategised today before being posted online.

3. Graphic design and web development.

Most businesses nowadays increase their online visibility by creating their own websites. The number 1 rule: it should be as pleasing to the eyes as possible, as it is with the overall user experience. So, to build an online branding for your business, increase its online visibility, and turn potential customers into clients, you will need a professional graphic designer and web developer.

4. Administrative assistance.

If you are already swamped with numerous emails and can’t go through them all, maybe you can use the help of an outsourced virtual assistant. VAs are capable of doing a lot of stuff including clerical and secretarial duties. They can organise your schedule and keep your appointments in-check. Aside from these, VAs are now capable of doing research, prepare presentations, manage your social media accounts, and a lot more.

Learn more about virtual assistants here.

As the owner of a startup business, you should know that your time is gold. Wasting a minute of your precious time could cost your business a huge sum of money. The best move to avoid such a scenario would be to delegate tasks to people who specialise on each field. Outsourcing is the first and foremost solution to the dilemma. So to prevent this from happening, you should wisely choose a reputable outsourcing company to give you quality output for a reasonable price.

We here at DBOS work hard towards our client’s goals. For us, success is not an impossible feat as long as put your heart into it. So if you’re in dire need of an expert for a certain service that you offer, you can always contact DBOS for a FREE consultation today!

outsourcing myths

3 Common Outsourcing Myths Disproved

Offshoring in the Philippines, Outsourcing in the Philippines / By

Various controversies are revolving around the outsourcing industry. As a business owner, you should be aware of these popular outsourcing myths before getting your business involved.

This article will help shed some light regarding these issues.

The truth about these outsourcing myths?

Various write-ups and articles were written to address the most known myths that have been circulating for a few years. However, there are still doubts and confusions that stop other businesses to fully trust in the power of outsourcing.

It was decades ago when the outsourcing industry was first introduced in the business world. And just like any other strategy, it did not gain its sheer popularity overnight. As recorded, it took a lot of trial and errors, as well as thousands of risks to reach where it is today.

For those individuals and businesses who believed that outsourcing would one day change the world, they’ve been right all along. It has shaped numerous economies, strengthens some struggling businesses, and even helped expand the infamous small and medium companies.

Read the brief history of outsourcing here.

Myth #1. Outsourcing means offshoring

In a few instances, outsourcing and offshoring could be used interchangeably. However, they are not the same!

Outsourcing as defined by Investopedia is the business practice of hiring a party outside a company to perform services or create goods. Thus, it means delegating your non-core functions to another company but could be in the same area or country. On the other hand, offshoring means moving various operations of a company to another country. These foreign companies usually choose to outsource in developing countries as their cost of living is so much cheaper than in their own countries.

Myth #2. Outsourcing delivers poor quality output

Another worry that comes with outsourcing is the fear of not being able to fully take charge of the whole process, and thus posing a threat to quality. The catch is, outsourcing can also give you a chance to increase the quality of your service. As outsourcing companies are good at eyeing talents, they also get to choose the most plausible candidates from a huge pool of applicants. They will pick the best applicants that are most suitable for the position and its description, then it’ll be your choice to employ the candidate if you’re satisfied with their credentials. Always remember that the final decision before the hiring process will always be yours.

Now, all you have to do is find a reliable outsourcing partner that will meet your expectations. But before that, you should explore all other third-party providers with excellent feedback and background to help handle your outsourced services.

Myth #3. Outsourcing will soon fade out

In contrary to the knowledge that outsourcing will quickly fade out, the industry still shows no sign of slowing down. The latest studies proved that outsourcing could not be easily tamed and it will continue to grow over time.

Both big and small companies still rely on outsourcing to handle their non-core services. Even numerous successful companies opt to delegate some of their services with other providers to save money and time.

In other words, outsourcing is not just a simple strategy to lessen company costs. Those businesses who rely on outsourcing to deliver more quality outputs have long proven how outsourcing became of huge help in expanding their companies.

Outsourcing has been used in all fields of businesses for decades. It aided small companies in developing their businesses and strengthening reputations in the field. Big opportunities were also given to unemployed individuals, as well as brought struggling economies to a stagnant state. It has helped people and nations to rebuild their crumbling personas, and so the possibility of it fading is just a mere guess.

The only time you can fully set aside those outsourcing myths is when you’ve completely changed your perspective about offshoring and outsourcing. Only if you would look on the other side of the coin will you realise that choosing offshore back office services than personally doing menial tasks would be absolutely beneficial for your business.

Understand more about outsourcing and contact DBOS for a FREE consultation today!