Is BPO outsourcing in the Philippines reliable?

Yes. The Philippines is globally recognised for reliable outsourcing services backed by strict data protection and strong infrastructure.

How fast can we set up a team?

Recruitment typically takes around 2–3 weeks, depending on the complexity of the roles and skill requirements. Once the positions are identified and confirmed, your team or staff can start as early as one week after hiring — subject to the candidate’s availability and onboarding schedule.

What industries does DBOS serve?

DBOS supports clients across e-commerce, IT, logistics, marketing, finance, and professional services, delivering scalable and cost-efficient outsourcing solutions.

What are the cost savings compared to hiring locally?

Most clients achieve 50–70% lower operational costs when outsourcing to the Philippines, thanks to reduced labour, infrastructure, and overhead expenses.

Outsourcing in the Philippines Archives - Page 12 of 18 - Offshore Staffing Services in the Philippines

4 Tasks That Entrepreneurs Should Consider Outsourcing

Entrepreneurs always have a lot on their plates but so little time to do all. They envision hundreds of ways to make the business successful but can’t solely focus on it. That’s why the most well-known brands considered outsourcing to vendors who specialise on those tasks for a cheaper price.

In terms of outsourcing to other countries, it is not a myth that the BPO industry in the Philippines remains one of the most successful in the world. Currently, the country employs over 1.2 million employees in contact centres, including various back-office roles.

As technology evolves, it also creates better opportunities for companies and entrepreneurs to connect with each other. Hence, making communication easier to achieve and lessening the gap between countries.

Now, a lot of foreign countries including Australia as the 2nd largest market of the Philippine BPO industry continue to flourish. Here are some of the most important tasks that they outsource in the Philippines:

1. Accounting and taxes.

Keeping your books in order will eat up all your time especially if it is not something you really do. For you to be able to focus on making your business even bigger, you need to hire a reputable person to handle all your taxes. Employ a Certified Professional Accountant (CPA) who can help properly organise your finances. It is better to let an expert do what he does best for a good price.

2. Writing and social media.

With the inevitable rise of technology, writing and social media suddenly came together as a package. So a professional writer is what you’ll need if you want high-quality contents such as a blog post, SEO-optimised website content, and other written marketing materials. Even social media content for businesses should be strategised today before being posted online.

3. Graphic design and web development.

Most businesses nowadays increase their online visibility by creating their own websites. The number 1 rule: it should be as pleasing to the eyes as possible, as it is with the overall user experience. So, to build an online branding for your business, increase its online visibility, and turn potential customers into clients, you will need a professional graphic designer and web developer.

4. Administrative assistance.

If you are already swamped with numerous emails and can’t go through them all, maybe you can use the help of an outsourced virtual assistant. VAs are capable of doing a lot of stuff including clerical and secretarial duties. They can organise your schedule and keep your appointments in-check. Aside from these, VAs are now capable of doing research, prepare presentations, manage your social media accounts, and a lot more.

Learn more about virtual assistants here.

As the owner of a startup business, you should know that your time is gold. Wasting a minute of your precious time could cost your business a huge sum of money. The best move to avoid such a scenario would be to delegate tasks to people who specialise on each field. Outsourcing is the first and foremost solution to the dilemma. So to prevent this from happening, you should wisely choose a reputable outsourcing company to give you quality output for a reasonable price.

We here at DBOS work hard towards our client’s goals. For us, success is not an impossible feat as long as put your heart into it. So if you’re in dire need of an expert for a certain service that you offer, you can always contact DBOS for a FREE consultation today!

Outsourced Telemarketing VS In-house

Of all marketing strategies, telemarketing is the most considered as a black sheep. One, because it doesn’t seem to be effective enough to generate sales, unlike other marketing strategies. It is when outsourced telemarketing was introduced that things have changed.

Almost everyone can surely relay a story about receiving an unsolicited call from someone who sells a product or offers a service that they don’t know about. And whether we believe it or not, studies show that telemarketing remains effective up until this day.

Call centres continue to boom and telesales outsourcing carry on taking great strides towards making an impact in the marketing world.

On top of that, there are ongoing discussions about which is better? In-house or outsourced?

Telemarketing: Better in-house or outsourced?

Creating an effective B2B telesales campaign is not easy. The strategies should be executed well by motivated, dedicated, highly-trained staff to be successful.

But wisely choosing between in-house or outsourced telesales will make a huge difference to your telemarketing strategy.

Respectably, both in-house and outsourced telemarketing has its own advantages and disadvantages. They have a fair share of similarities and differences that easily distinguish them from each other.

Let’s identify some of their differences on the infographic below:

After knowing a few of the differences between outsourced telemarketing and in-house, evaluating comes next. Then, carefully choose which of the two will be best for your business.

Which is better according to the experts?

Telesales outsourcing remains to be a better choice according to business experts and consultants. Being it cost-effective is the number one reason. Next is because it produces more leads and sales. This kind of marketing strategy also allows you to focus more on the important aspects of your business.

The only obstacle in choosing telesales outsourcing is to find a reliable and effective telemarketing agency who has deep experience in telesales. And if you found a capable agency that can handle your telemarketing services well, get ready for new leads and clients.

Now, keeping up with leads, seeking more, and making sure that the business is running smoothly would be easier with an outsourced telemarketer.

We at DBOS make sure that you get the outsourced telemarketer that would best fit your needs. For more information, contact DBOS for a FREE consultation today!

10 Most Outsourced IT Functions

IT Outsourcing Services, Offshore Web Development, Outsourcing in the Philippines, Software Development Outsourcing / By DBOS

By the time that outsourcing became a global trend, several of its services were carried along. Most especially, the outsourced IT functions. Together with the emergence of contact centres around the globe came a huge influx of technology-based jobs.

Countless studies and surveys were conducted to prove how outsourced IT tasks became a strong factor in the industry’s boom.

Based on the IT Outsourcing Statistics of 2018 by Computer Economics, outsourcing is obviously gaining larger popularity than the recent years. It is expected to grow at a CAGR of 5.84% until 2019.

Now here are the top 10 most outsourced IT functions for you to check out.

Why it is Best to Outsource Your IT Services?

There are several factors which lead businesses to choose outsourced IT functions than keep it in-house. One is the tech and IT talent gap that other foreign companies mentioned.

As the increasing intensity of IT-skill shortage continues, more versatile and competent technology experts are needed. Thus, outsourcing is the best choice.

Another factor is that outsourcing helps a company reduce its operating costs without compromising the quality of work.

Though outsourcing is becoming even more attractive to all organizations, IT outsourcing seems to generate most of the income. In addition, other offshore back office services also breed their fair share of revenue to the industry.

Benefits of IT Outsourcing:

A greater focus for your core services.
More time and knowledge spend on your area of expertise
Access to an IT specialist.
Bigger chances of employing a well-equipped IT expert
Helps save money.
Outsourcing = less overhead expenditures
Exposed to the latest devices.
A rare chance to handle and explore more technological advancements with different devices and the latest ones!

The IT outsourcing industry pursues the betterment of services amidst increased technological threats. These threats tried to slow down the innovation and advancement of the IT sector one at a time. However, IT experts are quick to catch on and immediately provides a solution that eliminates the threat.

We here at DBOS can provide you with an excellent IT expert to cater to all your IT needs for a fraction of the cost. For further information, contact DBOS for a FREE consultation today!

3 Common Outsourcing Myths Disproved

Offshoring in the Philippines, Outsourcing in the Philippines / By DBOS

Various controversies are revolving around the outsourcing industry. As a business owner, you should be aware of these popular outsourcing myths before getting your business involved.

This article will help shed some light regarding these issues.

The truth about these outsourcing myths?

Various write-ups and articles were written to address the most known myths that have been circulating for a few years. However, there are still doubts and confusions that stop other businesses to fully trust in the power of outsourcing.

It was decades ago when the outsourcing industry was first introduced in the business world. And just like any other strategy, it did not gain its sheer popularity overnight. As recorded, it took a lot of trial and errors, as well as thousands of risks to reach where it is today.

For those individuals and businesses who believed that outsourcing would one day change the world, they’ve been right all along. It has shaped numerous economies, strengthens some struggling businesses, and even helped expand the infamous small and medium companies.

Read the brief history of outsourcing here.

Myth #1. Outsourcing means offshoring

In a few instances, outsourcing and offshoring could be used interchangeably. However, they are not the same!

Outsourcing as defined by Investopedia is the business practice of hiring a party outside a company to perform services or create goods. Thus, it means delegating your non-core functions to another company but could be in the same area or country. On the other hand, offshoring means moving various operations of a company to another country. These foreign companies usually choose to outsource in developing countries as their cost of living is so much cheaper than in their own countries.

Myth #2. Outsourcing delivers poor quality output

Another worry that comes with outsourcing is the fear of not being able to fully take charge of the whole process, and thus posing a threat to quality. The catch is, outsourcing can also give you a chance to increase the quality of your service. As outsourcing companies are good at eyeing talents, they also get to choose the most plausible candidates from a huge pool of applicants. They will pick the best applicants that are most suitable for the position and its description, then it’ll be your choice to employ the candidate if you’re satisfied with their credentials. Always remember that the final decision before the hiring process will always be yours.

Now, all you have to do is find a reliable outsourcing partner that will meet your expectations. But before that, you should explore all other third-party providers with excellent feedback and background to help handle your outsourced services.

Myth #3. Outsourcing will soon fade out

In contrary to the knowledge that outsourcing will quickly fade out, the industry still shows no sign of slowing down. The latest studies proved that outsourcing could not be easily tamed and it will continue to grow over time.

Both big and small companies still rely on outsourcing to handle their non-core services. Even numerous successful companies opt to delegate some of their services with other providers to save money and time.

In other words, outsourcing is not just a simple strategy to lessen company costs. Those businesses who rely on outsourcing to deliver more quality outputs have long proven how outsourcing became of huge help in expanding their companies.

Outsourcing has been used in all fields of businesses for decades. It aided small companies in developing their businesses and strengthening reputations in the field. Big opportunities were also given to unemployed individuals, as well as brought struggling economies to a stagnant state. It has helped people and nations to rebuild their crumbling personas, and so the possibility of it fading is just a mere guess.

The only time you can fully set aside those outsourcing myths is when you’ve completely changed your perspective about offshoring and outsourcing. Only if you would look on the other side of the coin will you realise that choosing offshore back office services than personally doing menial tasks would be absolutely beneficial for your business.

Understand more about outsourcing and contact DBOS for a FREE consultation today!

Pros and Cons of Outsourcing Your Digital Marketing Services

Digital Marketing Services, Outsourcing in the Philippines / By DBOS

Digital marketing services are the heart of every business nowadays. It plays the most important parts which are; promoting the business, building the reputation, and generating sales. To achieve such, a successful marketing strategy is necessary. Now, there are a lot of effective marketing strategies that work for different ventures. However, each one of them is distinctively made per respective field of expertise.

Some small and medium businesses worries about employing an in-house marketing team to promote their services. First, because it is quite expensive. Second, because they doubt its effectiveness.

Nonetheless, there is a better option to amplify the growth of your business – it is called outsourcing. But before jumping into the den, remember to smartly weigh your options first.

To help you decide whether or not to outsource your marketing services, here is a list of pros and cons:

PRO #1: Cost-saving

Outsourcing your whole marketing team can be quite a bit of stretch especially on your budget. But in comparison with keeping an in-house team, outsourcing can really help lessen your spending. You no longer have to worry about renting a space for your team, buying the necessary equipment that they need, and purchasing software and other tools for their digital expedition.

There are numerous reliable offshore companies who can handle everything on your behalf. And for these services, offshoring rather than outsourcing is highly recommended. Several factors including the cost of living is a huge determinant that also affects the expenses for a business. This is exactly why foreign companies, most especially from America and Australia choose to offshore almost all of their services to developing countries.

CON #1: Risk of not being cost-effective

There is a common misconception that when you pay a smaller amount, the service would automatically be unsatisfying. Although true in some cases, it doesn’t apply to basically everything else.

However, wisely choosing an experienced digital marketing partner is the most crucial part. Do intensive research, explore your options or ask for recommendations of the best performing outsourcing companies. Also, do not forget to check feedbacks, past projects and the specialization of your candidate company. Ask them for assistance and do the negotiations afterwards.

Numerous outsourcing companies have been coming out everywhere. To be able to expand their business, these companies are prepared to get competitive as to produce more quality outputs and leave good impressions on their clients.

PRO #2: Guaranteed expertise

When you’ve chosen to offshore digital marketing services, the most important thing is to look for a company who can translate your “next big idea” into an actionable plan. To guarantee that your offshore team will only be composed of experts in the field, you can include a certain number of years on your requirements list. This being done would make easier for your outsourcing partner to screen only the experienced people in the field. It could also assure the quality output that you’ve been aiming for.

If you found the right team who can productively aid your marketing efforts, it will only be a matter of time until it pays off.

CON #2: Possibility of incompetence

Since an outsourced marketing team works outside of your radar, you can’t help but feel a little doubtful about their level of competence. Now, this is where trust lies. When choosing where to outsource your marketing team, always remember to check for the most recent client feedbacks. If proven competitive enough to your liking, closely monitor their activities via Skype and ask for reports at the end of the day to keep track with their progress. Constant communication could also assure that you’ve chosen the right people for your digital marketing services.

Learn more about the importance of offshore online marketing and how it will aid your business to success.

Contact DBOS for a FREE consultation today!

Top 3 Successful Back Office Outsourcing Tips

Offshore Back Office, Outsourcing in the Philippines / By DBOS

A recent study by the Global Sourcing Association (GSA) proves that the back office outsourcing trend will continue to grow in 2019. The survey shows that a whopping 70% of businesses are still planning to outsource their back-office services in the future. Thus, it is expected to remain relevant for companies in different industries.

Small and medium-sized enterprises alike consider this as the most convenient way of delegating their non-core tasks to an expert. It is also most beneficial for them as they can gain more time to focus solely on their core competencies.

Choosing to outsource your back office tasks guarantee a lot of conveniences for you and your business. But if you’re not too familiar with back-office outsourcing, here are a few important tips:

#1. Create a detailed plan before executing

Every strategy needs a plan and it is best to craft a
in outsourcing, planning thoroughly can create a huge difference with the expected outcome. As there are a lot of things to consider, you might also need the insight of your in-house staff. They could be thinking about an alternate solution or a different approach that could play an important role in your business development.

Another important factor is to agree on which tasks you should outsource. First, you should point out the pros and cons of back office outsourcing and then proceed on determining which services are better delegated to a third-party provider. After that, you can pick an outsourcing partner with stellar achievements and specialisation on your services to be outsourced.

Do not forget that building and strengthening a business requires collaboration from everyone.

#2. Cautiously carry-out the implementation

Resorting to offshore back office should not be a spur of the moment kind of decision. After carefully planning everything with your most trusted staff, the execution comes next.

Now, when handling all back-office functions to your chosen outsourcing partner, remember to ensure a smooth transition. To do so, carefully develop an effective governance process and establish the hierarchy as to whose decision should be the final basis. However, you should practice open-mindedness towards every suggestion from your outsourced staff. One common mistake that companies fail to recognize is not listening to employee suggestions.

Another important factor to consider is dealing with a single back office outsourcing company, if possible. Businesses who have been outsourcing for long highly suggest dealing with a single outsourcing company. Based on some outsourcing clients, this method creates a more seamless experience for them as they felt more connected with their sole 3rd party provider.

#3. Keep your lines open

The last tip for a successful outsourcing exchange is continued supervision. To make sure that your outsourced tasks are going smoothly, you should know each and every step they make. Keep your communication lines open to monitor the whole process. Set up at least once every week to directly converse with your outsourced staff via phone or video call. This gesture would also help tighten the good-natured relationship between you and your outsourcing partner. In any case of misunderstanding or miscommunication, ask first for your team’s explanation and never jump to conclusions. Trust and respect between the company and client should be maintained for a more productive outcome.

Picking offshore back office services among all the options available is quite a risk to take. However, this strategy is highly proven effective and functioning than any other foreign method. Small and medium enterprises rely on outsourcing alone to help their businesses prosper. Big companies also seek for this strategy’s help to solidify their stance.

To learn more about back-office outsourcing, your options, and pricing, contact DBOS for a FREE consultation today!