Is BPO outsourcing in the Philippines reliable?

Yes. The Philippines is globally recognised for reliable outsourcing services backed by strict data protection and strong infrastructure.

How fast can we set up a team?

Recruitment typically takes around 2–3 weeks, depending on the complexity of the roles and skill requirements. Once the positions are identified and confirmed, your team or staff can start as early as one week after hiring — subject to the candidate’s availability and onboarding schedule.

What industries does DBOS serve?

DBOS supports clients across e-commerce, IT, logistics, marketing, finance, and professional services, delivering scalable and cost-efficient outsourcing solutions.

What are the cost savings compared to hiring locally?

Most clients achieve 50–70% lower operational costs when outsourcing to the Philippines, thanks to reduced labour, infrastructure, and overhead expenses.

Employee-Well-Being Archives - Page 2 of 3 - Offshore Staffing Services in the Philippines

The Link Between Happy Employees and Happy Customers

Employee-Well-Being, Human Resources / By DBOS

The secret’s been revealed about thriving businesses, and that mostly revolves with efforts in keeping the clients happy. But, did you know that happy employees play a crucial role in maintaining a customer’s happiness too?

For businesses, the most important people are no other than their customers. Without them, there is no source of revenue and the business will most likely fail. But, do you also honour the argument for other companies that employees should come first?

Business 101: Customer is King

On a case to case basis, there are businesses who can sustain their processes without hiring employees. Say, for example, websites that run on auto-pilot or have evergreen content where employees are not needed to maintain the page. Thus, giving their sole attention to no one but the customers.

No matter how large or small a business is, customers are still those who drive a company to success. Truth be told, customers have never been more powerful than they are these days. They can now give instant feedback on review sites and social media platforms which is where most people rely on nowadays. Meanwhile, paying attention to what your customers have to say can definitely leave a positive impact on your business. That is also why providing good customer service is critical to any kind of business.

However, getting customers is not the only goal for businesses. Nurturing the relationship with each one of them to make last long, as well as attracting new ones is the best win-win situation. But how do you nurture a business to customer relationship?

Here are a few tips on how to build long-term relationships with your customers:

Engage them.
Allow them to experience your brand.
Understand their relationship with your brand.
Explore their social media influence.
Provide value.
Make them feel special.
Respond to every concern.

Why Companies Should Keep their Employees Happy

When you talk about businesses that are fueled by employees, you are pointing at companies who have direct contact with customers. And while it should be a pre-requisite to keep both their customers and employees satisfied, some still doesn’t know its impact on their business.

Employees make a company functioning with their skills and ideas. They are those who keep the business moving. In industries like outsourcing and offshore staffing, employees are as important as clients and they should also be well-taken care of.

Ultimately, an employee’s attitude also reflects on their productivity and quality of work. To make sure that they are still happy with their work, here are the things that you should do:

Promote a good work-life balance.
Make them a part of the bigger picture.
Take time to know your employees personally.
Celebrate their wins and achievements.
Provide benefits and rewards.
Appreciate their extra efforts.
Trust your employees.
Set clear goals.
Recognise their progress.

In this competitive market where finding good and highly-skilled employees are hard, learn to appreciate your high-performing talents. Recent research on HR outsourcing and employee engagement has produced pieces of evidence that link the satisfaction of employees to their productivity. It highlighted the huge difference that happy employees bring in any organisation and on themselves.

Happy employees = happy customers

Naturally, when employees are happy and satisfied, they become eager to do more. Going the extra mile is second nature as they strive hard to achieve the company’s shared goals. They are able to produce greater and more innovative ideas that can satisfy the customers. In the end, it will create a ripple effect. So when the company owners take care of their employee’s welfare, in return, they will take care of the business.

Now, if you want to be a happy employee that is encouraged and supported, then browse on our career opportunities today and be a part of DBOS!

Career Boosting Resolutions for Professional Growth in 2020

Careers, Employee-Well-Being / By DBOS

Traditionally, people around the world write their resolutions before the start of a new year. Because it is believed that the start of the New Year breeds a good opportunity for you to set new plans. On the other hand, many people still find it intimidating to write resolutions for the fear of not being able to fulfil it. But, do not also forget that resolutions are meant to be a guide rather than a burden.

So this coming 2020, it is better to renew your fighting spirit and take advantage of the brand new opportunities ahead. Now, let this list of career-boosting resolutions help you make the year ahead to be your best one.

Remove your bad habits.

Surely, we all have our fair share of bad work habits that we wanted to get rid of. It could be overworking, skipping lunch breaks, stressing yourself out, or other things that make you feel bad. It’ll be hard, but try to slowly remove these bad habits that slow you down and hinders your professional growth.

Develop your own stress-busting techniques.

In one instance or more, you surely have experienced stress at work. We all know that stress could take a toll on your mental health especially when it happens constantly. Stress can seriously affect your productivity, and most importantly the quality of your works. So, you need to have coping mechanisms that will help ease the stress. If counting to 10 doesn’t work well for you, then you should find simple ways to help de-stress your workday.

Cultivate your sense of self-awareness.

Acknowledging your strengths, weaknesses, needs, and goals is a tremendous professional asset. Knowing what you can, what you can’t, and what to improve will give you extra encouragement to work harder. So this holidays, make sure to spend valuable time with yourself. More than honing your self-awareness, it will also help strengthen your self-confidence and mental health.

Take the plunge, take the risk.

If this year has been holding you back from doing something that would help with your self-improvement, then try again in 2020. Do not be afraid to take a risk, most importantly if it will personally be good for you.

Just like how the saying goes, “if your dream doesn’t scare you, it isn’t big enough”, let fear be the basis of how big your goal is. Say for example, if you’re nervous about public speaking, continuously do it until you get used to it. Let 2020 be the year of making peace with yourself.

Develop a new skill.

There is so much to learn about in a tech-driven business world that constantly evolves. Sticking only to your primary field of expertise is no longer enough while other people around you develop a new skill or two. Eventually, you’ll get left behind. So use these holidays as a good opportunity to learn a new skill. It could be researching, video editing, writing, or anything that would highly be beneficial to your career.

Remember that learning will never get out of style.

Make valuable connections.

In the age of social media, connections should be beyond what these apps can offer. Learn how to expand your horizons and meet new people in the same field as yours. But, be careful in choosing the people to connect with. It is better to talk to a very few intelligent people rather than just a huge number of them.

Make valuable connections that will stimulate genuine interest in you or one that you will take in life and career.

Honour your resolutions.

Listing your resolutions is already one huge step ahead of the improvements that you want to accomplish. But, pushing them forward and actually honouring them could be another big leap for you, your career advancement, and self-growth.

And while the next year brings so much hope for fresh beginnings and continued success, we here at Dynamic Business Outsourcing Solutions will unceasingly uphold the goal of providing quality and cost-effective offshore staffing services to Australian SMEs and more.

Browse on our career opportunities today and be a part of our growing family!

Best Places to Spend the Holidays in the Philippines

Employee-Well-Being / By DBOS

Christmas is just around the corner, as well as the start of a brand New Year. And for most of the employees, especially the call center agents in the Philippines, these are a few important dates to get their much-deserved leave for the holidays.

The Philippines is most known for its breathtaking sceneries and tourist spots. But among the country’s best places to visit, its beaches are the most sought after. Thousands of foreigners flock to the country, especially during summer. So while it is not that season yet, this holidays is the perfect time to enjoy these places.

Here are a few of the best holiday spots in the Philippines to visit these holiday season.

1. Palawan

If you have been to Palawan before, I’m sure you haven’t explored all of its beauty. There’s Puerto Princesa where you’ll find the underground river (a UNESCO World Heritage Site). Another famous activity on this part of Palawan is its stunning island-hopping trips.

The island of Palawan is a paradise on Earth with its stunning beaches, secret caves, luscious forests and mountains. El Nido, another island within Palawan is blessed with limestone cliffs, hidden beaches, and secret lagoons.

A little farther from El Nido is Coron which is uniquely famous for its white-sand beaches and pristine lagoons. Shipwreck diving, snorkelling, and other underwater activities are what’s most visited in this area.

2. Siquijor

One of the most exciting places to travel in the Philippines is the island of Siquijor. Surrounded by myths and magic, the island is known to be bewitched. But aside from its beautiful beaches that are yet to be discovered by most people, the island is home to numerous unvisited falls. These falls are mostly found inside a tropical forest which not many tourists are very aware of.

In Barangay Campalanas, you’ll find a century-old enchanted Balete tree with hanging vines and roots. It is 400-year old and is believed by the locals to be enchanted.

holidays-siquijor — Cambuhagay Falls, Siquijor (c) That. Color

The Cambuhagay Falls is the probably one of the best falls in the island which has a striking turquoise-coloured warm water from the natural springs. The famous activity in this place is the Tarzan swing which is made from actual vines. Also, the easiest mode of transportation in this place is to rent a motorcycle.

3. Boracay Island

Awarded as the 2012 Best Island in the World by international travel magazine Travel + Leisure, Boracay is undeniably one of the top destinations in the world. But in 2018, the Philippine government issued a decree for a 6-month closure of the island. During the rehabilitation period, they made sure to address all of the problems on the island and re-opened it to the public with a new set of rules and regulations to follow.

Boracay Island, Aklan (c) Travel Daily Media

As of today, the island is continuously brimming with tourists every single day and is still dubbed as one of the most visited places in the country. So if you haven’t visited Boracay yet, now is the perfect time to enjoy its fine white sand and the infamous nightlife on the island.

4. Siargao Island

Known as the surfing capital of the Philippines, and is highly famous for surfing aficionados, the island of Siargao slowly gaining fame. But if you’re not very fond of surfing, numerous gorgeous beaches and other attractions to appease your wanderlust.

siargao-metro UK — Siargao Island (c) Metro UK

These are very few of the best places to visit during the holidays in the Philippines. Other than these, there are hundreds of other islands to explore, mountains to climb, and underwater attractions to discover. Take advantage of the coming holidays and book a trip for you and your family.

Digging deeper in the country, one of the biggest workforces is from the BPO industry where outsourced customer support, telemarketers, reservations officers and other services are offered. Their clients are usually from a different timezone, thus, the graveyard shifts. But nowadays, Australian offshore staffing companies are venturing to the country offering dayshift schedules. And that’s what we offer here in DBOS! Work-life balance is never unachievable with our day shift schedules and weekends offs.

Browse on our careers page and be a part of our growing family!

Best Things To Do On Your Rest Days

Employee-Well-Being, Manila / By DBOS

Rest has a bad rap in our culture. In the early days, it is equal to laziness. However, for regular employees and other workers alike, rest days are highly essential.

In the BPO industry, graveyard shifts are the usual schedule. Due to the timezone difference, most agents start to work from in the middle of the night until the morning of the next day. This change in body clock put a serious risk to most employee’s health and well-being, so rest days are very crucial for them. It gives them time to revitalise their energy and allocate it to manage their personal life.

According to studies, rest is an important factor for working well and working smart. On the other hand, overworked employees could be very irritable and unproductive.

Here at DBOS, we pay close attention to the well-being of our employees. That’s why we take pride in our dayshift schedule and weekend off for our outsourced customer support, offshore digital marketing, back-office outsourcing, and other roles.

To enjoy their rest days, we enumerated a few hangout areas around Quezon City, check them out!

Finding an outsourcing company that offers a dayshift schedule for all employees is a gem hidden behind the hundreds of BPO businesses.

Listed as one of the sought after countries to outsource your services is the Philippines. Among the hundreds of these businesses in the country is DBOS, a fast-growing Australian-owned offshore staffing company that can help reduce your wage costs up to 70%!

Know more about our services and get a free consultation with our CEO/Founder!

DBOS Amazing Race 2019: Closer Together, Stronger Than Ever

Employee Engagement, Employee-Well-Being, Human Resources / By DBOS

A vital part of the Dynamic Business Outsourcing Solutions (DBOS) culture is the annual team building activity. Every year is a different theme and a new venue. This year, May 4-5, DBOS goes to Bahay Bakasyunan in Tanay, Rizal to test the teamwork and harmony of the company employees.

Before moving to the venue, the staff were randomly divided into 4 teams: (red) Integrity, (yellow) Excellence, (orange) Ingenuity, and (blue) Heart. The teams were named to represent the core values of the company.

Meanwhile, a generous amount of 10,000 pesos awaits the winning team and a prepared consolation prize for the second up to the last placers.

The First Series of Games

Before the actual amazing race starts, the teams warmed up first with a series of mini-games under the sun. And even with the scorching heat, each team remains competitive and with high spirits.

1. Team Walker

Five people per team are asked to face the challenge of walking as one on two planks with rope handles. The first team to return from where they started gets the highest point. To finish this game, an enormous amount of patience, teamwork, proper communication and strategy is needed.

The non-participating members of the playing team never missed a beat when coaching on which foot to lift first. Other teams also created a unique way of helping their teammates on their final spurt to the finish line.

2. Human Caterpillar

Ten people per team are required to join. To play this game, the people inside the premade wheel should keep on walking until they reach the finish line. Appropriate penalties are given to members who step outside the boundaries of the wheel. The fastest team to arrive wins.

Intense focus and cooperation are crucial for this game. Aside from making sure that each member remains inside the wheel, walking fast on the same beat is also a challenge.

3. Loop the Hoop

Twelve people, each team needs to play this game. The team representatives are asked to stand in a straight line and hold hands. The challenge of this game is to pass the hoop over oneself and onto the next person without letting go. Like all the other games, the fastest team to return the hoop onto the first person wins.

Planning the perfect strategy and quick-footedness is the key to winning this game.

The Amazing Race

All four teams have already warmed up for the actual game. Each of them has earned their share of points from the mini-games, and so the fight for the actual race started.

The DBOS version of the amazing race consists of a 3-obstacle relay course. On the first phase of the game is the tire relay, followed by the cargo net climbing and finally, the balance beam relay.

Tire Relay

With quick and calculated steps, each member of the team tirelessly jumped over the tires to tap until the fifth runner before moving on to the next phase of the game.

Cargo Net

To ensure the safety of every player, the game master demonstrated the proper way to climb over the net before the game starts.

Balance Beam

The final phase of the amazing race is the balance beam. Five players from each team should cross over the balance beam with a strong stance and well-calculated steps to conclude the race.

The Aftermath

All four teams have given their best shot at finishing each game and obstacle. However, only one team has to win the grand prize. Now, based on the accumulated scores from all the games, here are the team standings:

Integrity (red) – Champion
Ingenuity (orange) – 1st runner up
Excellence (yellow) – 2nd runner up
Heart (blue) – 3rd runner up

Congratulations to all the teams that participated in the games!

Other Activities

After the exhausting games were concluded, a social night for all the staff started during the dinner buffet. Lots of laughs, karaoke sessions, and few clinking bottles were heard outside the dining hall.

A spacious dormitory room with snuggly-looking beds awaited the staff’s weary bodies for a good night’s sleep. Few stories rang outside the doors before finally going to bed.

The next day comes, and a special breakfast buffet on the same dining hall greeted the half-asleep senses of the employees. After recharging their energy with rice and protein, everyone was given a few hours to enjoy their activity of choice before leaving the venue.

With a lot of pictures and memories to look back to, the DBOS bus finally went on its way out the Bahay Bakasyunan in Tanay, Rizal.

We at DBOS, extend our utmost gratitude to all our valued clients for the constant support to make this event possible. Until the next year’s team building activity!

#DBOSAmazingRace

6 Simple Ways to De-Stress Your Work Day

Employee-Well-Being, Human Resources / By DBOS

At times, stress has its own way of overpowering our thinking. Well, it’s natural for work to leave you a little stressed. But if you’re not moving forward with your tasks for almost half a day, then you might need to breathe and de-stress a little.

Here are 6 simple ways to de-stress your work day:

#1. Get a head start

Wake up earlier than usual and leave home at least 30 minutes prior to your accustomed time. This would guarantee a little calmness as you’re not worried about being late.

Research proves that the less rushed you feel in the morning, the less stressed you’ll be for the rest of the day.

So try to start your day right to avoid stress the whole day!

#2. Pack some of your favourite snacks

Kickstart your day with your preferred coffee because it tastes best in the morning!

Also, make it a habit to pack some of your most favourite snacks at home and bring it with you. If you’re allowed to eat on your desks at work, go munch a little. But if you’re not, then take little breaks as you must.

There is no doubt that food alone can make our days lighter and brighter. However true, just make sure to not focus only on eating instead of doing some actual work.

#3. Socialize with your colleagues

It is not prohibited to chat a little with your seatmate as long as you don’t interrupt each other’s business. So whenever you’re feeling a little queasy or you just wanted to take a break from staring at your computer for too long, do converse. Laugh a little, throw random jokes, smile more and do your job well.

Communicating even in the slightest way possible is all-important.

#4. Remember your goal

Whenever you’re feeling overwhelmed and a bit stressed, take some time to remind yourself why you are doing all that hard work. You can also display a little family photo or your pet’s portrait that inspires you. Reminisce each photo and go back to when it was taken. Ride down the memory lane and remember your happiest moments.

Every now and then, bravely going through life to achieve your goals and dreams is something that no one can stop you from doing.

To keep yourself motivated, carry your goals every day.

#5. Celebrate small wins

Arrived early at work? You deserve a full breakfast meal! Praised by your boss for a job well done? Then treat yourself some ice cream!

No matter how small your achievement might be, make sure to give yourself some credit. Doing so will give you a little push to do better so you can celebrate even more. But, do note that celebrations doesn’t have to be expensive.

Sometimes, the little things are what matters the most, so learn to appreciate it.

#6. Take short walks and just breathe

Whenever work feels like a little too much to handle, going out for 5 minutes to calm yourself would make a difference. Instead of getting aimlessly upset over the futile things about your job, learn to take short walks and breathe.

Breathing is a good practice to help calm the nerves and ease the irate feeling. Read this for the complete proper breathing exercise.

The truth is, at the end of the day, no matter how stressed you are, deadlines still won’t wait for you. So you have to pull off a little courage and get yourself out of that stress before your day ends. Follow these simple tips above to help you de-stress a little and then continue to do your job.

Here at DBOS, we promote a happy working environment so that stress won’t wear you off.

Join our growing family and check out our careers today to see what job fits you best!