outsourcing Philippines

better business

Guide in Building a Better Business with Outsourcing

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Tracing way back from the early days of outsourcing, businesses first doubted its effectivity. Later on, organisations started to see the potential and took the risk of utilising what the strategy offers to build a better business.

For a long time, entrepreneurs believed that outsourcing is only reserved for huge companies. That’s why small-medium businesses were intimidated for a long time and does not even consider outsourcing. But now, most small businesses are the biggest beneficiaries of this strategy. Thanks to technology for making it easier to outsource tasks and services all over the world.

Most business owners agree that what stalls a business from growing is the entrepreneur’s belief that they can do it all because of their talents.

While outsourcing remains to be a great business strategy, not everyone has fully understood what it means to outsource your services, what to outsource, and when? This blog was made to address all these concerns and a few guidelines on how to build a better business with outsourcing.

How do you know if it’s time to outsource?

The timeline for every business to outsource differs. They do not follow the same timeline nor set an identical process even for the same field. Normally, businesses maintain an in-house staff for their core services. But if they are planning to expand, outsourcing is a good strategy to make use of.

Here are the signs that you might need to consider outsourcing:

  • You’re spending all-day doing administrative tasks instead of your expertise.
  • You feel overwhelmed working on your business.
  • You have turned down an opportunity because you can’t keep up on the production.
  • Sales are declining.
  • Production time gets doubled.
  • You’ve been focusing on routinary tasks.

These are only just a few of the telltale signs that you should be looking out for if you want to know if its already time to outsource your tasks or services.

Knowing when to outsource your services is one thing, but identifying the benefits that you’ll get from outsourcing is another.

What tasks/services should you outsource?

Keep in mind to evaluate all your tasks and services using the outsourcing decision matrix before delegating anything. These days, almost any task can be outsourced with a huge pool of skilled professionals as freelancers or contractors. However, just because you can outsource doesn’t mean you should. Take a good look at your tasks and identify which are part of your core competencies and then keep them close to you.

The types of tasks that are best outsourced fall into these three general categories:

  • Highly skilled, or executive, expertise
  • Highly repetitive tasks
  • Specialised knowledge

The right outsourcing partner

Finding the right contractor is the most important part of outsourcing. Among the thousands of outsourcing companies that offer the same services, countries like India and the Philippines are at the top.

It won’t be easy to choose one, so you should examine these factors first before picking one from the pool of probable right outsourcing partner.

  • Company background – this includes past projects, client feedbacks, achievements, and experience
  • Pricing – think of the prices that will work best for you and your company’s budget
  • Employee retention – a great outsourcing company knows how to treat their employees well
  • Certified outsourcing partner –  pays their taxes on time and follows the rules required by the government
  • Location/office – visit the actual site and see the whole office set-up  

Conclusion

Outsourcing is a good business strategy that can provide actual results if professionally handled by an expert in the field. It can help increase your sales and make your business grow in the long run.

Know more about how outsourcing and offshore staffing in the Philippines work with DBOS! Ask about our services and get a free consultation with our very own CEO/Founder!

outsourcing-decision-matrix

How to Use the Outsourcing Decision Matrix

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The outsourcing decision matrix is a strategically designed plan that aims to help business owners, entrepreneurs and decision-makers to figure out their plan before the final decision to outsource.

Now, outsourcing is not something you can decide with overnight. In one way or another, it could make a significant impact on your business. It can assist in freeing up your time to allocate for innovation and other vital tasks that will aid in growing your business. And just like other businesses, there are unprecedented risks to outsourcing. However, with good planning and strategy, those risks can easily be disregarded.

In this blog, we will explain the importance and usage of the outsourcing decision matrix.

outsourcing decision matrix
Figure 1. The Outsourcing Decision Matrix

How to use the outsourcing decision matrix

There are 3 important steps when using the outsourcing decision matrix.

  1. Identify the importance of your task
    It is important to identify the value of a certain task before deciding to either keep it in-house or choose to outsource. You should know first if that certain task is vital to your company’s competitive advantage.
  2. Know its contribution to operational performance
    Evaluate if this certain task is very much important to your company’s day-to-day operations. Will your operations rapidly decline if it’s done badly?
  3. Plot your task on the matrix
    Now that you’re done evaluating which task goes where you’re more than ready to allocate it on the actual matrix. Doing so will give you a better plan on which to outsource or keep in-house.

The quadrants:

  • Form a strategic alliance – tasks in this quadrant are strategically important but only contributes a little to operational performance. They are considered to be relatively insignificant of full in-house focus. These tasks can be outsourced.
  • Retain – these tasks plays important roles both for successful operational performance and strategic importance. Tasks like these should be kept in-house for maximum control.
  • Outsource – these tasks are important for a successful operational performance. However, they are not strategically important. These tasks can safely be outsourced.
  • Eliminate – tasks in this quadrant are not at all important to your organisation’s overall strategy nor they make any contribution to the day-to-day operational performance.

Properly using the outsourcing decision matrix can tremendously help your business grow. Each quadrant on the matrix gives you an insight as to whether a task should be outsourced, retained, strategically aligned, or eliminated. It is now up to you on how to execute the matrix.

Conclusion

The outsourcing decision matrix is a good starting point for making decisions about whether or not to outsource tasks in your business. A lot of outsourcing companies especially in the Philippines has used the matrix even once.

Out of the hundreds of offshore staffing companies in Manila, Philippines, DBOS – a fast-growing Australian-owned BPO company continuously soar high. At DBOS, we proudly offer various back-office services, digital marketing, web development services, and more! We take pride in helping small and medium businesses reduce their wage costs up to 70%!

Know more about our offshore staffing services today and get a free consultation from our very own CEO/Founder!

rest days

Best Things To Do On Your Rest Days

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Rest has a bad rap in our culture. In the early days, it is equal to laziness. However, for regular employees and other workers alike, rest days are highly essential.

In the BPO industry, graveyard shifts are the usual schedule. Due to the timezone difference, most agents start to work from in the middle of the night until the morning of the next day. This change in body clock put a serious risk to most employee’s health and well-being, so rest days are very crucial for them. It gives them time to revitalise their energy and allocate it to manage their personal life.

According to studies, rest is an important factor for working well and working smart. On the other hand, overworked employees could be very irritable and unproductive.

Here at DBOS, we pay close attention to the well-being of our employees. That’s why we take pride in our dayshift schedule and weekend off for our outsourced customer support, offshore digital marketing, back-office outsourcing, and other roles.

To enjoy their rest days, we enumerated a few hangout areas around Quezon City, check them out!

employee engagement
Finding an outsourcing company that offers a dayshift schedule for all employees is a gem hidden behind the hundreds of BPO businesses.

Listed as one of the sought after countries to outsource your services is the Philippines. Among the hundreds of these businesses in the country is DBOS, a fast-growing Australian-owned offshore staffing company that can help reduce your wage costs up to 70%!

Know more about our services and get a free consultation with our CEO/Founder!

outsourcing statistics

Outsourcing Statistics to Guide Your Business Decisions

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The power of outsourcing has long been proven to be one of the most effective business strategies. Small and medium businesses trusted this exemplary approach to help their businesses grow. To convince themselves, most startup entrepreneurs also refer to various outsourcing statistics before deciding whether to jump into this game plan or not.

Outsourcing is a great way to reduce your wage costs, tap a huge pool of the best talents, and get your business running 24/7. If the nature of your business allows, pick your outsourced team/staff from a different time zone and take is an advantage so you’ll have someone working for you around the clock.

Offshore staffing companies offer various back-office services, offshore digital marketing, IT outsourcing, and outsourced customer support services.

Now, numbers don’t lie.

The infographic below contains the latest figures and facts about the global outsourcing industry based on combined comprehensive surveys.

outsourcing statistics

Outsourcing companies are found all over the world. But, some of the most sought after are found in Asia. One of these is the Philippines, also known as the “Outsourcing Hub of Asia”. With its low-cost services but guaranteed high-quality output, the country became home to numerous foreign outsourcing companies who wish to expand their business.

Among the countless offshore staffing companies in Manila is DBOS, a fast-growing Australian-owned company that offers exemplary talents for cost-effective prices.

Reduce your wage costs up to 70% with DBOS and get a free consultation from our very own CEO/Founder!

company

3 Things You Must Do So Your Company Thrives

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Whether you’re a startup, or a growing company, getting tons of advice from people on the same field helps. Although not all advice can guarantee immediate success, they will be vital for the growth of your business.

So, as you’re battling with important decisions that could impact you as an entrepreneur, know the reasons why offshore staffing in the Philippines is thriving.

Upgrade your business plan

Before diving into the business realm, a business plan is one of the first things that you should have prepared. It will serve as your guide throughout the life of your business. But, how would you exactly upgrade your business plan?

Conduct market research. Conducting market research can help you identify the problem areas in your business. Especially, when you wanted to upgrade your business plan. Also, as trends change almost every single day, getting to know more about them will hugely help your business in the long run.

Bring in the pros. When you’ve done your own market research, bringing in someone who can interpret it further would be the best move. As there is no better solution than to get help from industry experts. Although their services are quite expensive, having them interpret the latest trends and help you come up with the best solutions will be crucial for your business upgrade.

Connect with other businesses

If you think that you can run your company alone, then you surely are mistaken. Like any other businesses, the life of all companies is its connections. Maintaining these good-natured associations could lead to supportive business partnerships in the future.

Give them credit for what they excel at. Even though your competitors offer the same services and products, you still have your specialisations. And if you see them excelling on a certain field, genuinely send them a congratulatory message. Who knows? It could probably be reciprocated which can lead to an exceptional partnership in the future.

Hire the right team

Your employees are the foundation of your company. Without them, your operations will be put to a halt, and worst your business could be down for a while.

You have to be very patient for it could take a while, and also remain proactive in looking out for them.

Look for the talented and experienced.  You can never be wrong with the talented and experienced team for your business. Since they have the utmost knowledge on their field, success is already guaranteed.

Employ the hardworking and willing to learn. People who are hardworking and willing to learn are open to all possibilities. They don’t limit themselves to one or two skills and are always on the go.

Keeping both of these people would create a huge impact on your business in the long run.

Takeaway

All other companies are just the same. It thrives when it is properly handled and managed by the right people. Meanwhile, businesses who choose offshore staffing help their companies thrive even more. Not only it helps with the cost-saving finances, but also faster workaround and time utilisation. This business strategy has helped numerous companies focus more on their core competencies that lead to immediate growth. A lot of countries all over the world offer these services including the Philippines.

Dynamic Business Outsourcing Solutions is one of these Australian-owned offshore staffing companies in the Philippines that can help your business save up to 70% on wage costs! Reach us today and get a free consultation with our CEO/Founder!

 

filipinisms

How to Deal with Filipinisms

Offshoring in the Philippines, Outsourcing in the Philippines / By

Have you ever heard of the word “Filipinisms”? Sounds bizarre, right? The truth is even if you’re unfamiliar with the term, chances are, you have already used a few phrases that you never reckoned to be wrong.

What are Filipinisms?

Filipinisms is a ‘coined terminology’ for loosely translated English phrases that are used by most Filipinos. It could be used during an informal conversation but with business-related communication, it can cause unanticipated misunderstandings.

Most Filipinos are quite proficient in English since it has become a prerequisite in both work and school. It is used in almost every day, and in different situations. Thus, resulting in most Filipinos to be accustomed to the language. However, a few grammatical errors here and there cannot be avoided no matter how professional it sounds.

To further get familiar with the phrase, here are a few Filipinisms and its correct usage:

filipinisms

These are only a few of the most common phrases that don’t sound all wrong until it was looked closely by a grammar nazi.

Unusually, Filipinos have their own way of adding a personal touch to every language. And if there’s American and British English, the Philippines has also the Philippine English. These terms are commonly used in casual conversations and have become a huge part of the country’s English-speaking habit. It is not entirely unrepairable because habits can be changed over time.

In business-related matters, these Filipinisms is intolerable because it can cause miscommunication, especially with foreign clients. It is also some native English speaker’s pet peeve as they sometimes find it hard to understand the message being conveyed.

Practice makes perfect

What could be a better way to improve your English-speaking skills than to keep on practising? Enhancing your language skills would help you in many areas, most especially because English is a universal tongue. Mastering it might be a little far-fetched but frequent usage of the perfect grammar and pronunciation could get you a long way.

Regular reading and watching English movies are also some effective tips to further develop your vocabulary. Sometimes, exposing yourself to anything that might help strengthen your English skills is effective.

Fields that require a proper command in English

Most jobs nowadays, regardless if it is a voice account or not, requires good English-speaking skills. The offshore staffing industry in the Philippines expects the outsourced customer support agents to be fluent in English. It is both a requisite and an emphasis on the nature of their job.

Filipinisms can be used in a few situations excluding the formal or business-related ones. However, continuously using it in daily conversations can cause too much familiarity that might not be modified. So, this loosely translated English phrases called “Filipinisms” should be recognised and corrected earlier.