outsourcing Philippines

business growth

5 Lessons About Outsourcing to Aid Your Business Growth

Offshoring in the Philippines, Outsourcing in the Philippines / By

Ever since the significant shift in the global business trend, outsourcing has become a major player in the industry. Offering tempting benefits for all business fields, especially for startups, outsourcing has continuously dominated other business practices. Companies that are already utilising the strategy for years has reported exceptional improvements and remarkable business growth.

Up until this day, the outsourcing industry remains thriving. Businesses inclined with the practice either stays at the top of their game or are on their merry way to business growth. According to a recent report, some of the most popular companies that provide reliable outsourcing solutions are located in Asian countries.

To find out how you can measure your own business success, here are the top 4 indicators.

  • Profit

    If your business has been consistently making money that is enough to cover all expenses. Apart from that, leaving some extra for saving. Then that is a clear sign of your business doing well.

  • Growing network

    If you have the ability to retain your current clients while attracting more of them, then it is a clear sign of a growing network. Continued network growth shows that you are effectively reaching your target market.

  • Team satisfaction

    Inspire and motivate all your team members by rewarding their hard work and make them feel appreciated. By doing so, a progressive and productive workplace is highly guaranteed.

  • Business owner satisfaction

    The satisfaction of the business owner on how things are going around the company is one of the most accurate measures of success. It’s because the owner, among others, know exactly if their business is doing well or not.

In connection with these success indicators, implementing an effective business strategy should be the first priority. To help you get a headstart, we lay down 5 lessons about outsourcing that could aid your business growth in the long run.

business growth

When to outsource

Like in everything that we do, knowing the right timing is definitely important. Missing it or getting ahead of it might impact the business negatively. So before outsourcing, you should take a full stop to weigh down your options and think carefully. Doing so would significantly lessen the chances of getting it wrong.

When not to outsource

Although outsourcing is widely used around the world, some still get the wrong idea about it. And while outsourcing is supposed to help juggle limited resources, it does not always provide the solution for everything. The golden rule: never outsource your core business competencies.

Ideal tasks to outsource

In a world where everything can be easily outsourced to anyone, which tasks should it be? Well, it could be anything. Just don’t forget to keep your core tasks in-house and your non-core activities outsourced.

Weighing up the pros

Outsourcing should help increase a company’s productivity, help reduce the overhead costs, and provides an experienced workforce. But if you like you’re not getting any of these benefits, then go back to when is the right time to outsource.

Learning the cons

Despite the many benefits of outsourcing, going down this path without the full knowledge about it could pose a risk to the business. So, learning the potential drawbacks alongside its advantages is a good practice.

Considering offshoring? Check out DBOS – one of the fast-growing Australian-owned offshoring companies in the Philippines. Reduce your wage costs up to 70% when you partner with us and get a free consultation with our very own CEO/Founder.

customer service outsourcing

A Deeper Insight Into Customer Service Outsourcing

Call Center Philippines, Customer Support Service Outsourcing / By

When people mention about customer service outsourcing, the idea that comes to mind is a huge building packed with employees wearing headphones while simultaneously talking. Most often than not, they are generalized as people working on 12-hour shifts and are all fluent in English. But what if there’s more than just that?

Read on this blog and get a deeper insight into customer service outsourcing.

Outsourcing is not customer service outsourcing

Up until this day, a lot of people still confuse the whole concept of outsourcing to call centre agents. While a part of it, the idea of outsourcing does not exactly end with customer services alone.

On a closer look, outsourcing is anything. It could be delegating your non-core services to foreign countries or partnering with an offshore company to help your business get the best talent for cost-effective prices.

Now as a widely utilised business strategy, outsourcing entirely caters to different back-office services, IT solutions, digital marketing tasks and customer support. To simplify, customer service outsourcing is a popular service that falls under the general business strategy called outsourcing.

Why do foreign companies outsource their customer services?

Businesses from all over the world make use of outsourcing to lessen their labour costs, get access to international talents, improve output, tap the most skilled individuals, and a lot more. Out of all those benefits, most companies choose to outsource their customer services to free up time.

Numerous foreign companies prefer to outsource their customer support services also because countries such as the Philippines has a reputation of having good customer service skills. One proof is the neverending demand for call centre agents in the country. As of today, the outsourcing industry in the Philippines remains to be a huge contributor to the economy.

The on-demand economy

Nowadays, customer service outsourcing is a vital part of any business, regardless of the industry. And, the products or services a company offer is no longer the selling point for customers, rather the overall experience. So businesses today focus more on employing experienced, pro-active, and passionate customer-centric agents with absolute know-how.

Every day, outsourcing companies are dealing with a lot of competitors that pose a challenge to the efficiency of services that they provide. And though it has changed customer service in many ways, it still is one of the most effective ways.

Takeaway

The emergence of AI and automation was a threat to customer service outsourcing companies for a little while. However, it does not last for long as these companies thought of ways to increase their efficiency and further strengthen the level of services they provide.

One of these companies that kept on strengthening their customer services is DBOS. Located in the Philippines, DBOS is an Australian-owned offshore staffing company that caters to back-office services, digital marketing, IT outsourcing, and outsourced customer support services. Reduce your wage costs up to 70% and get a free consultation with our very own CEO/Founder!

dbos-halloween

Fun Facts About Filipino Halloween

Featured / By

Halloween in the Philippines might be one of the most anticipated holidays in the country except Christmas and New Year. It is that week-long celebration for visiting the tombstones of our deceased loved ones, meet the rest of the clan, dress up in Halloween costumes, do trick or treating, exchange scary stories, attend Halloween events, and so much more!

In the old days, most traditional Filipino families spend the holiday to visit the grave of their relatives in the province, light up candles, pray, and spend the other days catching up with the other family members. But with a bit of Western influence, Filipinos now embrace the tradition of turning Halloween into something fun with parties and other ways to celebrate it.

If it’s your first time celebrating Halloween in the Philippines, then you should check out our infographic below!

halloween

As random as it sounds, the Philippines has a very unique way of observing all other occasions not just Halloween. But how we do it doesn’t mean it’s less fun!

Other than those customs and traditions, Filipinos also love scary stuff – and what could be more perfect timing for that than during Halloween? And since Filipinos like scary encounters, a lot of frightening activities are open all over the Philippines. But if you love being creeped out of your guts, then you should check out these hair-raising activities. 

Aside from that, Filipinos also like to dress up as someone else for a one-night celebration. So in most businesses, especially outsourcing companies in the Philippines, Halloween parties have become an annual event that everyone looks forward to.

Just like what we do every year!

In the spirit of Halloween, we here at DBOS make sure that our staff can happily celebrate the most sought-after events in the country not only to have fun but also to spark their creativity and teamwork in the process. And to avoid doing the same thing all over again, we make sure that every year has a different theme. No, it doesn’t have to be scary all the time!

To share how we celebrate Halloween in the company, here are some photos from last year!

halloween 2018
2018 – Addams family – the team who won best in costume.

Also, we make sure to invite the kids of our staff so they can enjoy Halloween, as well as dress up and get their treats too!

employees kids
2018 – Our staff’s little angels all dressed up for their office trick or treat.

Anticipate our photos for this year’s Halloween party!

 

outsourcing

Competitive Advantages Realised Through Outsourcing

Offshoring in the Philippines, Outsourcing in the Philippines / By

The competitive world of business is continually developing over a span of time. So, companies who want to improve their position in the global market try to transform their internal operations. Changes such as mastering new technology, adopting a business model or restructuring the whole thing are always on their plate. Doing this enables the business to gain several advantages that will help them move forward.

Outsourcing is one of the business strategies that has been a hot topic among entrepreneurs and business owners alike. Today, countless organisations around the world have been utilising the competitive benefits of outsourcing. These includes:

A partner with expertise in your field.

Engage with a partner who has the experience, skills, and credibility to handle your tasks and services. Check for past client feedbacks and comments that could be a reliable reference when you look for an outsourcing partner.

outsourcing advantages

Reduced financial burdens.

If there’s one thing that outsourcing is most known for, that would be for cost-effectivity. Businesses all around the world are moving towards outsourcing to improve their competitive advantage and save up a huge amount. Countries that are highly popular for outsourcing is the Philippines and India. Their wages are lower than in any other countries but the quality of services is still second to none. So when you outsource with them, your financial burdens will surely be minimised which gives you the opportunity to allocate it to your core services.

Capability to swiftly enter and execute within new markets.

Accomplished outsourcing partners can efficiently help your business enter new markets as they have a long history in the field. These partners have gotten a long way, built powerful connections, and is well-versed in the ins and outs of the business.

Enables businesses to focus on core competencies.

When you choose to outsource, you are enabling your in-house people to free up their time. This will help them shift their focus on the core competencies and think of other strategies to grow the business.

Conclusion

These competitive advantages are only a few of the many direct and indirect benefits that you’ll get when you opt to outsource. The key is to be in good hands – to find a great outsourcing partner.

Now, when you talk about effective outsourcing partners, Philippines is number 1 on the list. Dubbed as the “Ideal Outsourcing Destination in Asia”, the country is home to hundreds of outsourcing companies in different fields.

One of them is DBOS, a fast-growing Australian-owned offshore staffing company that is based in the Philippines. With over 4 years in the industry, DBOS has produced outstanding works for its clients from web development, offshore online marketing, content writing, customer support services, and so much more.

So if you’re looking to reduce your wage costs by up to 70% with guaranteed excellent output, contact DBOS! Check out our services and get a free consultation with our CEO/Founder!

aussies vs filipinos

More Cultural Differences: Aussies vs Filipinos

Offshoring in the Philippines, Outsourcing in the Philippines / By

Cultural differences and language barriers are some common concerns that international businesses encounter, especially BPOs. So they take the time to learn about their client’s customs and traditions to understand them better.

One good example is Australia and the Philippines. Until this day, the huge number of Australian-owned offshore staffing companies that are being brought in the country is continuously increasing. Despite sharing a few similarities on other things, inevitably, the Aussies and Filipinos are still divided by obvious cultural differences. And although they can easily adapt to sudden changes in the environment, the dissimilarities are too transparent not to notice.

Being aware of these differences between the two countries will help address the issue earlier or produce a better approach about the matter.

On our previous blog, we already mentioned a few cultural differences between the Aussies and Filipinos in the workplace. Today, we’re going to enumerate more of what makes these countries distinguishable from one another.

Check out our infographic below to know more about these differences.

aussies-filipinos

Like in any other business setting, offshore staffing does not start without risks and difficulties. Most often than not, cultural differences, technical issues, traditional practices, and other things cause disputes between the outsourced staff and the employer if not handled well.

So if you’re thinking about building a remote Filipino team, you should learn how to overcome the cultural division. Once you do, then it’s the right time to find an outsourcing partner who can efficiently work for you and your needs.

Check out DBOS – a fast-growing Australian-owned offshore staffing company who offers cost-effective services such as digital marketing, IT outsourcing, web development, graphic design, content writing, customer support, and so much more!

Contact us at DBOS and get a free consultation with our very own CEO and Founder!

outsourcing-success

7 Ways to Make Outsourcing a Success Time After Time

Offshoring in the Philippines, Outsourcing in the Philippines / By

There are hundreds of success stories out there that proves how highly effective outsourcing is for businesses. It enables startups and entrepreneurs to free up their time, save costs, and employ experienced workers on board.

For business owners, outsourcing is one creative strategy that provides assistance in finding cost-effective solutions for businesses. Both small to medium companies and large corporations have been practising the concept of outsourcing ever since they’ve learned about it.

Outsourcing has been regarded as an economical and efficient approach by startup businesses, especially in Asia. In fact, the global outsourcing economy is exceptionally powered by the contribution of countries like India and the Philippines where the business is soaring.

So now, if you’re planning to outsource any of your tasks or services, this could be the right time. But, make sure that you take note of these 7 ways to ensure your outsourcing success.

outsourcing-success

And if you’re still having second thoughts, you should check out the benefits of hiring an outsourced staff. Now, these benefits can guarantee a good change in your business process but it could be a little tricky. So, aside from all those enumerated in the infographic above, picking a great outsourcing partner is also a crucial step towards business growth.

Conclusion

The offshore staffing industry in the Philippines gives off a huge contribution to the country’s economy. And up until today, hundreds of outsourcing companies are continuously building their businesses in the country. One of them is DBOS, a fast-growing Australian-owned offshore staffing company based in the Philippines. The company takes pride in offering cost-effective prices for offshore services such as digital marketing, content writing, web development, graphic designing, IT outsourcing, and so much more!

Know more about DBOS and get a free consultation with our very own CEO/Founder!