Offshore Back Office

back office functions

Back Office Functions You Should Delegate Today

Offshore Back Office, Offshoring in the Philippines / By

Outsourcing is never-changing, but what and why companies do it is what changed the most. Companies nowadays wanted to be ahead of their competitors which are in contradiction to Deloitte’s report that the top reason is to cut costs.

As we are in the phase of innovation, all manual tasks can be quickly finished resulting in higher productivity. A report from the Market Research Future concluded that the global BPO market will continuously grow by 11 per cent until 2023. And it is because of innovative outsourcing. This upgrade even made the tedious back-office functions more manageable and easier to accomplish.

However, those tasks should still be outsourced to spend more time on the company’s core competency.

Know more about back-office outsourcing and see which functions you should be delegating today.

Accounting and payroll

Handling company finances is a very particular task that could eat up all of your time. What more when you have to keep invoicing a client who doesn’t pay up to date? Well, everybody wants to get paid but only a few are willing to take on the legwork because it is definitely time-consuming. However, when you choose to outsource your accounting and payroll, you’ll be saving a lot of money and time. And if you think that outsourcing your payroll would put your finances at risk, you’re definitely mistaken.

Delegating this process to a trusted company that prioritises electronic security actually decreases the chance of cyber theft.

Recruitment

Acquiring talents up to the actual onboarding of new hires is a very long process. Except for the recruitment costs that kept on piling up, the eye for a good hire could only be done by a professional. So stop wasting time trying to find the right staff and let an expert handle the task for you. Not only will you be saving huge recruitment costs, but also maximising the time to grow your business.

Data processing

Detail-oriented tasks like data processing or data entry require strict attention. Due to the repetitive nature of inputting, organising, and cataloguing of data, it is also time-consuming.

Now, if you choose to outsource your data processing, your time will solely be for your business. Thus, you can make better strategies for the growth of your business.

Among the countries that can confidently provide these back-office outsourcing services is the Philippines. As one of the world leaders in the BPO industry, the country is home to thousands of foreign outsourcing companies.

One of them is the Dynamic Business Outsourcing Solutions, a fast-growing Australian-owned offshore staffing company that caters to services which can help you save up to 70% on your wage costs! Reach us today and get a free consultation with our very own Founder/CEO.

back office

Everything You Need to Know About Back Office Outsourcing

Offshore Back Office, Outsourcing in the Philippines / By

Running a business means overseeing all of its functions. These functions are commonly divided into two categories: the front office, which handles all processes that serve as the façade of your company; and the back-office which is responsible for administration and support functions.

Usually, large enterprises build their back-office away from where the front is. On the other hand, small businesses often utilise their few employees and ask them to multi-task to save on labour costs. However, making an employee do one too many jobs can compromise the quality of their outputs. 

In order to effectively cut costs on labour and other expenses, companies have resorted to back-office outsourcing. …

Everything You Need to Know About Back Office OutsourcingRead More »

back office outsourcing

Top 3 Successful Back Office Outsourcing Tips

Offshore Back Office, Outsourcing in the Philippines / By

A recent study by the Global Sourcing Association (GSA) proves that the back office outsourcing trend will continue to grow in 2019. The survey shows that a whopping 70% of businesses are still planning to outsource their back-office services in the future. Thus, it is expected to remain relevant for companies in different industries.

Small and medium-sized enterprises alike consider this as the most convenient way of delegating their non-core tasks to an expert. It is also most beneficial for them as they can gain more time to focus solely on their core competencies.

Choosing to outsource your back office tasks guarantee a lot of conveniences for you and your business. But if you’re not too familiar with back-office outsourcing, here are a few important tips:

#1. Create a detailed plan before executing

Every strategy needs a plan and it is best to craft a
in outsourcing, planning thoroughly can create a huge difference with the expected outcome. As there are a lot of things to consider, you might also need the insight of your in-house staff. They could be thinking about an alternate solution or a different approach that could play an important role in your business development.

Another important factor is to agree on which tasks you should outsource. First, you should point out the pros and cons of back office outsourcing and then proceed on determining which services are better delegated to a third-party provider. After that, you can pick an outsourcing partner with stellar achievements and specialisation on your services to be outsourced.

Do not forget that building and strengthening a business requires collaboration from everyone.

 #2. Cautiously carry-out the implementation

Resorting to offshore back office should not be a spur of the moment kind of decision. After carefully planning everything with your most trusted staff, the execution comes next.

Now, when handling all back-office functions to your chosen outsourcing partner, remember to ensure a smooth transition. To do so, carefully develop an effective governance process and establish the hierarchy as to whose decision should be the final basis. However, you should practice open-mindedness towards every suggestion from your outsourced staff. One common mistake that companies fail to recognize is not listening to employee suggestions.

Another important factor to consider is dealing with a single back office outsourcing company, if possible. Businesses who have been outsourcing for long highly suggest dealing with a single outsourcing company. Based on some outsourcing clients, this method creates a more seamless experience for them as they felt more connected with their sole 3rd party provider.

#3. Keep your lines open

The last tip for a successful outsourcing exchange is continued supervision. To make sure that your outsourced tasks are going smoothly, you should know each and every step they make. Keep your communication lines open to monitor the whole process. Set up at least once every week to directly converse with your outsourced staff via phone or video call. This gesture would also help tighten the good-natured relationship between you and your outsourcing partner. In any case of misunderstanding or miscommunication, ask first for your team’s explanation and never jump to conclusions. Trust and respect between the company and client should be maintained for a more productive outcome.

Picking offshore back office services among all the options available is quite a risk to take. However, this strategy is highly proven effective and functioning than any other foreign method. Small and medium enterprises rely on outsourcing alone to help their businesses prosper. Big companies also seek for this strategy’s help to solidify their stance.

To learn more about back-office outsourcing, your options, and pricing, contact DBOS for a FREE consultation today!

back office industry

Front Office vs Back Office Industry

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In a traditional BPO setting, the services are usually segmented into two: the front office and the back office industry.

From both its root words, “front” and “back”, the front office refers to the staff which have worked with clients upfront. On the other hand, the back office refers to the staff providing support and works behind-the-scenes.

What is the front office?

The front office represents the customer-facing function of a company. It is composed of a special bunch of individuals who possess diverse skills with people and communication. They directly deal with clients every day and handle other services such as:

  • Marketing your services
  • Meeting with clients
  • Building relationships with clients
  • Screening and interviewing candidates

Why is it important?

Just like any other position in the company, the front office people play an essential role that nobody else could take over.

What is the back office?

The back office is consist of people who work behind-the-scenes. In a regular BPO company, the back office industry is still booming. It remains at constant demand because of its effectiveness and is also mostly empowered by the outsourcing sector.

Here are a few back-office services you can refer to:

  • Data entry
  • Content writing
  • IT services
  • Human resources
  • Digital marketing
  • Call centre agents, etc.

Front vs Back Office

These two are both important. They come in pair and surely, one cannot function without the other. However, there remain numerous key differences between the two.

Here are their top 8 distinctions:

back office industry

Although with contrasting roles and involvement in the company’s resources, each one provides a vital contribution to business growth. Both are also available for outsourcing. However, back office services are more likely outsourced than the other.

Businesses from different sectors choose offshore back office services to assist in their sustained growth and development. Those back-office services serve as the backbone of their companies because it provides support to the front office people.

For more information, contact DBOS for a FREE consultation today!

personal virtual assistant

Benefits of Outsourcing a Personal Virtual Assistant

Offshore Back Office, Virtual Assistant in the Philippines / By

As the owner of a startup business, you should know that your time is gold. You can’t afford to waste even a minute so you must do the most important thing first. Kickstarting your venture should be the priority. Yes, every part of your business is important. However, there are small administrative duties that are better outsourced to a personal virtual assistant.

What is a personal virtual assistant?

Included in the top list of mostly offshore back office services, is a personal virtual assistant. By definition, a virtual assistant is a professional who carries out multiple administrative jobs depending on every client or project. They are someone who can provide flexible business support without costing that much.

What can a personal virtual assistant do?

Going way back, a virtual assistant can only do limited tasks such as basic secretarial duties like setting up an appointment, sending emails, managing schedules, and so on. However, times have drastically changed and so does personal virtual assistants. In order to cope up with the competitive industry, they are now doing all sorts of advanced web-based tasks.

To know more, here are a few things that virtual assistants can help you with: 

  • Upload blogs or email newsletters
  • Transcribe voice memos, conference calls, and more
  • Run your calendar and plan your travel
  • Compile data into organized spreadsheets
  • Handle forwarded phone calls when you’re out of town
  • Research on the web market
  • Prepare presentations
  • Manage your social media accounts
  • Coordinate with vendors
  • Place order for new supplies… and so much more!

Most startup business owners prefer to offshore their mundane duties to a more capable hand, in hopes of focusing on their core tasks. However, not all available VAs are as skilled as the others, so you must choose wisely.

Listed are a few benefits that’ll help convince you if you’re a little doubtful about offshoring your personal virtual assistant:

Reduces costs

Rather than hiring an in-house staff whom you have to buy equipment to use, offshoring a virtual assistant is more economical. Most especially when you are cutting costs, overseas offshoring is your best choice. This option can help you save as much as 70% of your possible spending for in-house staff.

Saves time

Browsing on massive VA profiles yourself is extremely time-consuming. Instead of doing those, you should look for a reliable outsourcing partner. Having so will help you narrow down the best-fitted candidate for your VA needs. They will also be the ones to conduct the interview, but, the final decision is always yours.

Utilises other staff

Your few in-house staff plays a huge part in your business growth. That’s why assigning them tasks that aren’t your focus will only halt the betterment of your business. On the other hand, if you outsource the repetitive tasks, only then you will be able to focalise on the most urgent matters.

Thinking of hiring a personal virtual assistant indicates that your business is already growing as you cannot seem to handle everything on your own. Now, bringing someone onboard may not always guarantee success. However, choosing the right one that’ll compliment your business and works well with you might be the key to your continuous growth.

You have to understand that picking the perfect virtual assistant might bring you the big break that you’re waiting for.

We here at DBOS dedicates our time to clients who wanted to pick the most qualified virtual assistant for a reasonable price. Let us help you. Contact DBOS for a FREE consultation today!

back office services

3 Reasons to Outsource Your Back Office Services

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The common perception that the big companies are the only ones that can afford to offshore their back office services were long gone. It became a huge trend that allowed even startup businesses to result in collaboration with trusted outsourcing partners. However, establishing a startup business is not about pure luck. It requires skills, expertise, and most importantly – people.

Now if you’re aiming to expand your business, but you haven’t figured how to do so, this article might help you. If you’re going to stretch out your business, you need to come up with the right plan so you can focus on growing your business even more.

So, how can you tell that it’s already time to consider offshoring your back office services?

1. Your business is growing

A growing business is surely a great thing. But if you can’t keep up with its fast rate, then it might be the right time to delegate some of your services. First, you have to search for a reliable outsourcing partner and be ready to entrust some of your services with them. Second, you need to evaluate which current tasks you have to outsource. Get some great help to process your growing payroll, billing and collections, compliance, and your other back office services.

2. Your operation costs are too high

Situating all your services in-house would cost a fortune. It is guaranteed to cost you a lot once you decided to handle all your operations inside your blanket. That is precisely why outsourcing became a thing for every business, either small or big. But instead of saving a considerable amount that would eventually help in expanding your business, you spend way too much.

The good thing is that – outsourcing exists and it could be the best solution to cut costs.

3. You’re not focusing on what you do best

Inevitably, every one of us has that particular area that we’re good at, our cream of the crop. However, when you’re a startup business owner, there comes a time when you just wanted to do everything on your own. Unfortunately, it won’t bring good results, nor it wouldn’t help your business improve. That’s the time you should think twice and lay down your priorities one by one.

It’s a fact that focusing on your expertise will help your business grow. And that resorting to offshore back office services can aid your long-term success.

Outsourcing has provided more than a decade of solution for struggling small businesses and even big companies. Technology has made it possible to access more tools that greatly helped other small businesses in creating a remarkable impact on their growth. As well as helping big companies build a solid ground for continuous development.

In 2019, there are even better benefits to look forward when you choose to outsource your non-core services. And if you want to know some important back-office services that are highly recommended for outsourcing, read here.

For further inquiries about how to outsource your back office services, contact DBOS today for a FREE consultation!