Good news for Filipinos: The Business Process Outsourcing industry expects an influx of over $1 Billion in revenues, and generating over 70,000 new jobs. According to the Contact Center Association of the Philippines, the BPO industry will grow by 7 to 9 per cent this year. Aside from Information Technology courses, businesses are looking to hire more Statistics and Mathematics majors for data analytics.
Although BPO companies worry about the possibility of AI replacing jobs in the industry, the Philippine government is confident that workers will be able to adapt to the changing technological climate. The government is also revisiting tax perks under the second tranche of reforms currently being pushed in Congress. This helps entice businesses of any scale to choose the Philippines as an outsourcing hub.
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