The BPO (Business Process Outsourcing) industry has changed ever since it was first introduced around the late 80’s. In the following decade after companies have discovered its benefits, more and more enterprises shifted focus towards cost-effective measures and outsourced necessary business processes. Up until today, the BPO Industry continues to grow and increase in demand, serving as a catalyst for dramatic changes in the global economy. …
Good news for Filipinos: The Business Process Outsourcing industry expects an influx of over $1 Billion in revenues, and generating over 70,000 new jobs. According to the Contact Center Association of the Philippines, the BPO industry will grow by 7 to 9 per cent this year. Aside from Information Technology courses, businesses are looking to hire more Statistics and Mathematics majors for data analytics.
Although BPO companies worry about the possibility of AI replacing jobs in the industry, the Philippine government is confident that workers will be able to adapt to the changing technological climate. The government is also revisiting tax perks under the second tranche of reforms currently being pushed in Congress. This helps entice businesses of any scale to choose the Philippines as an outsourcing hub.
To learn more about this forecast, click here to view the full article.
It’s 2018, the outsourcing industry is booming, and yet there are still persistent misconceptions that make a lot of business owners hesitant to try it out. Though it’s true that offshoring comes with a few risks, finding the right BPO (business process outsourcing) company to partner with makes it worth your investment. We’ve compiled the most popular myths about outsourcing and dishing out the truth behind it.
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Common Misconceptions About Outsourcing That Need DebunkingRead More »
With English being the universal language, mastery of it gives you several advantages both in your career and in your everyday life. Jobs that require public speaking or communications, especially when working in outsourcing companies as a call centre agent, English Proficiency is an indispensable skill. The most common misconception is that speaking fluently or writing flawlessly in English is only reserved for people with higher intelligence: this is actually far from the truth. English Proficiency, just like any other skill can be learned by anyone willing to put in enough work to develop it. In this article, we compiled a few simple steps you can incorporate into your daily routine to help build your vocabulary and eventually enhance your language skills. …
4 Quick Tips on How to Improve Your English ProficiencyRead More »
Small to medium entrepreneurs often choose to cut down on operational expenses. Rather than spending large chunks of a limited budget on operation alone, they opt for using the money on others costs related to expanding the business itself. It may seem like a wise move, but to fully emit operational costs is a fantasy, and the best anyone can do is reduction through money and time-saving methods. …
5 Effective Ways to Cut Down on Operational CostsRead More »
An old adage tells us that experience is the best teacher, but that’s only half true–I think other people’s experiences can be better teachers, especially in outsourcing. Instead of treating “rival” companies as arch enemies, you must take what your competitors can teach you as a learning opportunity. Take for example when it comes to digital marketing, instead of burning through your savings by trying out different marketing styles with trial and error, eliminate options that your competitors have already tested and failed in. Now, don’t take it as me saying “just copy everyone else’s homework!” There is a fine line between inspiration and plagiarism, and that’s what this article is going to be about. …
What Your Competitors Can Teach You About OutsourcingRead More »
