offshore staffing philippines

professional behaviour

12 Professional Behaviour Tips in the Workplace

Careers, Human Resources / By

Every workplace environment has a different ethos. But no matter how distinctive it is from one another, companies would agree that an employee’s professional behaviour makes all the difference. More than dressing appropriately for work, one’s attitude and approach in the workplace can help improve their chance of success.

Many organisations nowadays have set a formal code of conduct for employees to follow. Failure to do so can bring negative consequences to the person involved. To avoid those, we come up with 12 tips on how to professionally behave at work.

Check out our infographic below!

professional behaviour

12 professional behaviours

  • Honesty
    Being honest is a highly important attribute for employees in all fields. When you’re honest, people will trust you more.
  • Respect
    Always remember that respect is earned. If you’re a leader and your people have seen you respect other people regardless of hierarchy or status, the more they will respect you.
  • Meetings
    Never be late for any kind of meeting and don’t show up unprepared. Don’t talk when somebody else is talking and ask questions only when necessary.
  • Communication
    Be mindful of how you talk to your colleagues and most especially to your boss. Make sure that you send the right message by watching the tone of your words in written emails and letters.
  • Time management
    Avoid arriving late for work and make sure to follow the break schedules. Practise allocating the right time to finish your workload for the day before going home.
  • Integrity 
    Act ethically and do the right thing at all times. Don’t hesitate to report misconduct and other violations of the company policy.
  • Safety 
    Even at work, be mindful of your safety. Know the company safety policy and actively participate in safety drills. Report hazards immediately.
  • Dress code
    In some companies, a strict dress code is observed. So if your company is implementing one, make sure to follow.
  • Accountability
    Take responsibility for all your actions and decisions. Avoid the blame-game to escape on your obligations and pin on to someone else.
  • Corporate goals
    Learn about the company’s mission vision and know your role in upholding all those.
  • Teamwork
    Work well together with your team and set aside the differences to achieve your shared goals. Maintain a good relationship with your members at all times and avoid talking behind each other’s back.
  • Commitment 
    Be dedicated to your role in the organisation you belong to. Do not hesitate to go the extra mile to achieve your goal and the company’s goal. Remember that if you work hard, there will be no other way but up.

Takeaway

Displaying professional behaviour at all times reflects your true character outside work. If you’re in the outsourcing industry, you have to mingle with different characteristics every single day. At times it’ll be hard, however, your behaviour should stay the same. But if you’re seeking a welcoming working environment, why not check out DBOS?

Aside from being one of the fastest-growing Australian-owned offshore staffing companies in the Philippines, we take pride in our employee engagement programs that focus on the well-being and career advancement of our employees. Browse on our career opportunities and be a part of our growing family!

customer service growth

8 Pointers to Fuel Customer Service Growth in 2020 and Beyond

Call Center Philippines, Customer Support Service Outsourcing / By

Today’s customer service growth goes beyond the traditional approach that we are extremely familiar with. As we have entered the age where many different channels of communication are made available, more effective customer support is expected to be implemented.

Customer service agents nowadays have full access to e-mail, live chat, social media, text messages and more. So companies that want to boost their sales and improve reputation has been conceptualizing the future of customer service growth.

See the infographic below and know the 8 lessons about customer service outsourcing to fuel growth in 2020 and beyond.

customer service growth

Customer support satisfaction

As customers highly value consistency, authenticity, and knowledge, gaining a better understanding of their expectations can boost their satisfaction. Ensuring it is the utmost priority of most businesses today. Check out our previous blog on how to improve the quality of your customer support services.

Customer support channels

The digital age enables customers to experience the omnichannel support that provides easier and faster service. This includes the use of social media platforms such as Facebook, Twitter and Instagram which they use on a daily basis.

Customer support agents

More than the know-how and professional experience, attitude is also a very important factor in picking the right customer support agents. While skills are learned and practised, friendliness, confidence, and a positive attitude are hard to teach. To be a great customer support agent, you have to have both.

Good customer experiences

Providing good customer service is what all companies aim to achieve, and so as their competitors. But, how would you get ahead of them? Making your customers happy is one thing, but providing a service that creates a huge impact on them could turn them into advocates.

Bad customer experiences

Unhappy customers only either complain or silently leave. And when they do, it’ll be hard to win their favour again. So it is always better to focus on providing a great service from the get-go to avoid the need for damage-control after.

Finances of support and service

According to a PWC survey, 86% of consumers are willing to pay up to 25% more for better customer experience. That means companies who invest in good customer support agents and was able to retain them has more chances of successful upsells and gain more new customers.

Customer self-service

Most customers nowadays enjoy discovering and exploring the answers themselves as they are also learning in the process. In the next years to come, the customers’ preference for chat support and messaging will only keep on growing. So adding self-service support can mean huge wins for your business in the future.

Future of Customer Experience

As technology continues to evolve, the quality of customer service also remains developing. The trends are changing and customer expectations keep on growing. Companies that continuously seek the trend and is never afraid of changes are most likely to go far in the business.

Located in the Philippines, DBOS is an Australian-owned offshore staffing company that caters to back-office services, digital marketing, IT outsourcing, and customer service outsourcing. Reduce your wage costs up to 70% and get a free consultation with our very own CEO/Founder!

business growth

5 Lessons About Outsourcing to Aid Your Business Growth

Offshoring in the Philippines, Outsourcing in the Philippines / By

Ever since the significant shift in the global business trend, outsourcing has become a major player in the industry. Offering tempting benefits for all business fields, especially for startups, outsourcing has continuously dominated other business practices. Companies that are already utilising the strategy for years has reported exceptional improvements and remarkable business growth.

Up until this day, the outsourcing industry remains thriving. Businesses inclined with the practice either stays at the top of their game or are on their merry way to business growth. According to a recent report, some of the most popular companies that provide reliable outsourcing solutions are located in Asian countries.

To find out how you can measure your own business success, here are the top 4 indicators.

  • Profit

    If your business has been consistently making money that is enough to cover all expenses. Apart from that, leaving some extra for saving. Then that is a clear sign of your business doing well.

  • Growing network

    If you have the ability to retain your current clients while attracting more of them, then it is a clear sign of a growing network. Continued network growth shows that you are effectively reaching your target market.

  • Team satisfaction

    Inspire and motivate all your team members by rewarding their hard work and make them feel appreciated. By doing so, a progressive and productive workplace is highly guaranteed.

  • Business owner satisfaction

    The satisfaction of the business owner on how things are going around the company is one of the most accurate measures of success. It’s because the owner, among others, know exactly if their business is doing well or not.

In connection with these success indicators, implementing an effective business strategy should be the first priority. To help you get a headstart, we lay down 5 lessons about outsourcing that could aid your business growth in the long run.

business growth

When to outsource

Like in everything that we do, knowing the right timing is definitely important. Missing it or getting ahead of it might impact the business negatively. So before outsourcing, you should take a full stop to weigh down your options and think carefully. Doing so would significantly lessen the chances of getting it wrong.

When not to outsource

Although outsourcing is widely used around the world, some still get the wrong idea about it. And while outsourcing is supposed to help juggle limited resources, it does not always provide the solution for everything. The golden rule: never outsource your core business competencies.

Ideal tasks to outsource

In a world where everything can be easily outsourced to anyone, which tasks should it be? Well, it could be anything. Just don’t forget to keep your core tasks in-house and your non-core activities outsourced.

Weighing up the pros

Outsourcing should help increase a company’s productivity, help reduce the overhead costs, and provides an experienced workforce. But if you like you’re not getting any of these benefits, then go back to when is the right time to outsource.

Learning the cons

Despite the many benefits of outsourcing, going down this path without the full knowledge about it could pose a risk to the business. So, learning the potential drawbacks alongside its advantages is a good practice.

Considering offshoring? Check out DBOS – one of the fast-growing Australian-owned offshoring companies in the Philippines. Reduce your wage costs up to 70% when you partner with us and get a free consultation with our very own CEO/Founder.

outsourcing partnership

The Recipe for a Successful Outsourcing Partnership

Offshoring in the Philippines, Outsourcing in the Philippines / By

The most essential part of achieving business growth and development is building a meaningful outsourcing partnership. All while connections are easy to establish, a partnership, on the other hand, should be mutual.

Nowadays, even if the digital age has revolutionized the way businesses deal with everything, outsourcing remains to be a part of the priority list. As a matter of fact, relevant research says that businesses from different industries at least delegate 1 or 2 of their non-core activities for outsourcing. They do it to guarantee a higher quality of service and faster turnaround – the same reasons why businesses outsource.

With outsourcing, the possibilities are endless. As it does not only cater to a specific type, nor to a certain size of the business, everything is achievable.

But, the question is how? Find more about the recipe in creating a successful outsourcing partnership on the infographic below.

outsourcing partnership

More than making sure that the foundation of a budding partnership is present, guaranteeing a few characteristics on both sides is one strategic move.

Cultural proximity

On your search to finding a capable outsourcing partner, you’ll pass through several companies who will offer services that are too good to be true. But, do not budge. Instead, look for an outsourcing company who has the same ideas and cultural beliefs as you do. If you found one, you will be more confident that you are working hand-in-hand towards success.

Trust and communication

You can’t provide excellent outsourcing services if you don’t fully trust who you’re working with. Second-guessing their strategies and questioning the process that they follow could negatively impact your services. Sometimes, you just have to take a leap of faith in their ideas and believe that they also want to do their best as their reputation is on the line. Regularly communicating with them might also help clear the doubts.

On the other hand, you also have to set your expectations, time frame, and resources straight so your outsourcing partner can thoroughly prepare.

Flexibility

Not everything that you have envisioned for your product and services can be doable. Just like what they say, “we can never create something exactly as we picture it in our heads”. So when your outsourcing partner tells you that what you’re planning is impossible, consider their feedback. Believe it or not, they also want nothing but the best for you and the business. And even if the end product could be too far from your visions, it might be better than what you have originally imagined.

Conclusion

Out of all the outsourcing companies in the world, the perfect one does not exist. But, the one who will work hard to accompany you through success is DBOS. Located in the Philippines, DBOS is an Australian-owned offshore staffing company that caters to back-office services, digital marketing, IT outsourcing, and outsourced customer support services. Reduce your wage costs up to 70% and get a free consultation with our very own CEO/Founder!

outsourcing

Competitive Advantages Realised Through Outsourcing

Offshoring in the Philippines, Outsourcing in the Philippines / By

The competitive world of business is continually developing over a span of time. So, companies who want to improve their position in the global market try to transform their internal operations. Changes such as mastering new technology, adopting a business model or restructuring the whole thing are always on their plate. Doing this enables the business to gain several advantages that will help them move forward.

Outsourcing is one of the business strategies that has been a hot topic among entrepreneurs and business owners alike. Today, countless organisations around the world have been utilising the competitive benefits of outsourcing. These includes:

A partner with expertise in your field.

Engage with a partner who has the experience, skills, and credibility to handle your tasks and services. Check for past client feedbacks and comments that could be a reliable reference when you look for an outsourcing partner.

outsourcing advantages

Reduced financial burdens.

If there’s one thing that outsourcing is most known for, that would be for cost-effectivity. Businesses all around the world are moving towards outsourcing to improve their competitive advantage and save up a huge amount. Countries that are highly popular for outsourcing is the Philippines and India. Their wages are lower than in any other countries but the quality of services is still second to none. So when you outsource with them, your financial burdens will surely be minimised which gives you the opportunity to allocate it to your core services.

Capability to swiftly enter and execute within new markets.

Accomplished outsourcing partners can efficiently help your business enter new markets as they have a long history in the field. These partners have gotten a long way, built powerful connections, and is well-versed in the ins and outs of the business.

Enables businesses to focus on core competencies.

When you choose to outsource, you are enabling your in-house people to free up their time. This will help them shift their focus on the core competencies and think of other strategies to grow the business.

Conclusion

These competitive advantages are only a few of the many direct and indirect benefits that you’ll get when you opt to outsource. The key is to be in good hands – to find a great outsourcing partner.

Now, when you talk about effective outsourcing partners, Philippines is number 1 on the list. Dubbed as the “Ideal Outsourcing Destination in Asia”, the country is home to hundreds of outsourcing companies in different fields.

One of them is DBOS, a fast-growing Australian-owned offshore staffing company that is based in the Philippines. With over 4 years in the industry, DBOS has produced outstanding works for its clients from web development, offshore online marketing, content writing, customer support services, and so much more.

So if you’re looking to reduce your wage costs by up to 70% with guaranteed excellent output, contact DBOS! Check out our services and get a free consultation with our CEO/Founder!

outsourcing talents

Finding Outsourcing Talents in Southeast Asia

Offshoring in the Philippines, Outsourcing in the Philippines / By

Southeast Asian companies are undoubtedly doing well globally. They are continuously excelling in fields such as banking, retail, real estate, transportation, and more. Aiming to create a global impact, outsourcing talents are taking their game up a notch.

To also support this claim, a recent Forbes Asia survey named some of the best-performing Southeast Asian businesses that generated more than $1 billion in a year. Associated with this success is their continued trust with outsourcing.

One of the Southeast Asian countries that left an impact globally and on their nation’s economy is the Philippines. Dubbed as the outsourcing hub of Asia and an ideal outsourcing destination, the country is proved to remain on top of their game.

Why? Because offshore staffing in the Philippines provides numerous benefits such as; cost-effectivity, clear communication, staff expertise, and flexible employees.

Read our infographic below and know the tasks that are best delegated when you choose offshore staffing.

outsourcing talents

Philippine outsourcing talents are experienced, skilled, and professional. They are mostly degree holders and university graduates so the language gap will not be a problem.

Every business still has a bunch of repetitive tasks that they believe are just part of their routine. They do not realise that it stalls them from spending more time on their core services and hinder their business from growing.

Tasks that are best outsourced

Like what was mentioned in the infographic above, these following tasks are best outsourced rather than be kept in-house:

  1. Data entry/manual-input tasks
  2. Customer service, research, or daily monitoring of accounts
  3. Graphic design
  4. Back-end website support or design/mobile app development

These tasks are time-consuming and it requires expertise to accomplish that’s why it is better outsourced.

The bottom line is, finding the best talent could be in the hands of a third-party provider. Why not choose to save time and look for an outsourcing partner who can help you tap hundreds of talents?

Choose DBOS – a fast-growing Australian-owned offshore staffing company in the Philippines that offers cost-effective prices for all services! Reduce your wage costs up to 70% and get a free consultation with our CEO/Founder!