Is BPO outsourcing in the Philippines reliable?

Yes. The Philippines is globally recognised for reliable outsourcing services backed by strict data protection and strong infrastructure.

How fast can we set up a team?

Recruitment typically takes around 2–3 weeks, depending on the complexity of the roles and skill requirements. Once the positions are identified and confirmed, your team or staff can start as early as one week after hiring — subject to the candidate’s availability and onboarding schedule.

What industries does DBOS serve?

DBOS supports clients across e-commerce, IT, logistics, marketing, finance, and professional services, delivering scalable and cost-efficient outsourcing solutions.

What are the cost savings compared to hiring locally?

Most clients achieve 50–70% lower operational costs when outsourcing to the Philippines, thanks to reduced labour, infrastructure, and overhead expenses.

offshore staffing philippines Archives - Page 4 of 5 - Offshore Staffing Services in the Philippines

7 Ways to Make Outsourcing a Success Time After Time

There are hundreds of success stories out there that proves how highly effective outsourcing is for businesses. It enables startups and entrepreneurs to free up their time, save costs, and employ experienced workers on board.

For business owners, outsourcing is one creative strategy that provides assistance in finding cost-effective solutions for businesses. Both small to medium companies and large corporations have been practising the concept of outsourcing ever since they’ve learned about it.

Outsourcing has been regarded as an economical and efficient approach by startup businesses, especially in Asia. In fact, the global outsourcing economy is exceptionally powered by the contribution of countries like India and the Philippines where the business is soaring.

So now, if you’re planning to outsource any of your tasks or services, this could be the right time. But, make sure that you take note of these 7 ways to ensure your outsourcing success.

And if you’re still having second thoughts, you should check out the benefits of hiring an outsourced staff. Now, these benefits can guarantee a good change in your business process but it could be a little tricky. So, aside from all those enumerated in the infographic above, picking a great outsourcing partner is also a crucial step towards business growth.

Conclusion

The offshore staffing industry in the Philippines gives off a huge contribution to the country’s economy. And up until today, hundreds of outsourcing companies are continuously building their businesses in the country. One of them is DBOS, a fast-growing Australian-owned offshore staffing company based in the Philippines. The company takes pride in offering cost-effective prices for offshore services such as digital marketing, content writing, web development, graphic designing, IT outsourcing, and so much more!

Know more about DBOS and get a free consultation with our very own CEO/Founder!

How to Use the Outsourcing Decision Matrix

The outsourcing decision matrix is a strategically designed plan that aims to help business owners, entrepreneurs and decision-makers to figure out their plan before the final decision to outsource.

Now, outsourcing is not something you can decide with overnight. In one way or another, it could make a significant impact on your business. It can assist in freeing up your time to allocate for innovation and other vital tasks that will aid in growing your business. And just like other businesses, there are unprecedented risks to outsourcing. However, with good planning and strategy, those risks can easily be disregarded.

In this blog, we will explain the importance and usage of the outsourcing decision matrix.

How to use the outsourcing decision matrix

There are 3 important steps when using the outsourcing decision matrix.

Identify the importance of your task
It is important to identify the value of a certain task before deciding to either keep it in-house or choose to outsource. You should know first if that certain task is vital to your company’s competitive advantage.
Know its contribution to operational performance
Evaluate if this certain task is very much important to your company’s day-to-day operations. Will your operations rapidly decline if it’s done badly?
Plot your task on the matrix
Now that you’re done evaluating which task goes where you’re more than ready to allocate it on the actual matrix. Doing so will give you a better plan on which to outsource or keep in-house.

The quadrants:

Form a strategic alliance – tasks in this quadrant are strategically important but only contributes a little to operational performance. They are considered to be relatively insignificant of full in-house focus. These tasks can be outsourced.
Retain – these tasks plays important roles both for successful operational performance and strategic importance. Tasks like these should be kept in-house for maximum control.
Outsource – these tasks are important for a successful operational performance. However, they are not strategically important. These tasks can safely be outsourced.
Eliminate – tasks in this quadrant are not at all important to your organisation’s overall strategy nor they make any contribution to the day-to-day operational performance.

Properly using the outsourcing decision matrix can tremendously help your business grow. Each quadrant on the matrix gives you an insight as to whether a task should be outsourced, retained, strategically aligned, or eliminated. It is now up to you on how to execute the matrix.

Conclusion

The outsourcing decision matrix is a good starting point for making decisions about whether or not to outsource tasks in your business. A lot of outsourcing companies especially in the Philippines has used the matrix even once.

Out of the hundreds of offshore staffing companies in Manila, Philippines, DBOS – a fast-growing Australian-owned BPO company continuously soar high. At DBOS, we proudly offer various back-office services, digital marketing, web development services, and more! We take pride in helping small and medium businesses reduce their wage costs up to 70%!

Know more about our offshore staffing services today and get a free consultation from our very own CEO/Founder!

Best Things To Do On Your Rest Days

Employee-Well-Being, Manila / By DBOS

Rest has a bad rap in our culture. In the early days, it is equal to laziness. However, for regular employees and other workers alike, rest days are highly essential.

In the BPO industry, graveyard shifts are the usual schedule. Due to the timezone difference, most agents start to work from in the middle of the night until the morning of the next day. This change in body clock put a serious risk to most employee’s health and well-being, so rest days are very crucial for them. It gives them time to revitalise their energy and allocate it to manage their personal life.

According to studies, rest is an important factor for working well and working smart. On the other hand, overworked employees could be very irritable and unproductive.

Here at DBOS, we pay close attention to the well-being of our employees. That’s why we take pride in our dayshift schedule and weekend off for our outsourced customer support, offshore digital marketing, back-office outsourcing, and other roles.

To enjoy their rest days, we enumerated a few hangout areas around Quezon City, check them out!

Finding an outsourcing company that offers a dayshift schedule for all employees is a gem hidden behind the hundreds of BPO businesses.

Listed as one of the sought after countries to outsource your services is the Philippines. Among the hundreds of these businesses in the country is DBOS, a fast-growing Australian-owned offshore staffing company that can help reduce your wage costs up to 70%!

Know more about our services and get a free consultation with our CEO/Founder!

Improve the Quality of Your Customer Support Services with These Tips

Call Center Philippines, Customer Support Service Outsourcing / By DBOS

The life of BPO companies is their call centre agents. Whether they are in customer support, sales, or any other position, they are the ones who answer phone calls to represent an organisation.

Customer support services are most often outsourced to other countries. Some popular destinations for this type of services are the Philippines, India, Singapore, and most Asian nations.

Now, if you’re seeking to upgrade your customer support team, let this 5 tips help you.

1. Add a human touch

Communication is the most important human interaction. Not only we practise it on our daily living but it is also vital in providing great customer support services.

The standard step is to introduce yourself first and then get the customer’s name as a common courtesy. Next should be thanking them for getting in touch and that you are very much happy to be of great help. When the customer feels comfortable with the person on the other line, better communication will take place.

2. Learn to listen

Effective customer support doesn’t only have to be good at talking. One should also be a good listener to understand the customer’s concerns and provide an excellent solution. Although you’re familiar with the customer’s problem and you’ve already memorized the answer in your head, you still should wait until they finished talking. Not only it is the proper approach for two-way communication, but it also makes the customer feel like they are being heard.

3. Use a positive language

A negative language indicates doubt and is not ideal to use in customer-centric services such as customer support. In a customer’s perspective, it indicates that their query might not be resolved and that it’s a pointless call. To avoid situations like this, help your team practise using positive language only. Who knows? This could also help with the successful resolution of the client’s issue.

4. Provide a clear response

It is highly important to provide customers with clear and straightforward answers. Vague answers will only cause confusion and might be misinterpreted. Also, avoid using technical terms and jargons that could cause further misunderstanding.

Before the conversation ends, take time to ensure that you have been clearly understood and if there are other queries that you can help with.

5. Give your customers a way to provide feedback

The most important feedback that you should get is from your customers. So it would be best if you can provide an easier platform for them to leave their opinions and suggestions. Whether it is something good, bad, or neutral, this will help you improve your service even more. On top of that, their needs and expectations evolve with time so you should cope up. Always remember that a customer’s voice is priceless for your business.

Gain access to skilled outsourced customer support and save up to 70% on your labour and operational expenses when you choose DBOS – one of the fastest-growing Australian-owned offshore staffing company in the Philippines. Get a free consultation with us today!

Why Should You Hire a Virtual Assistant?

Offshore Back Office, Virtual Assistant in the Philippines / By DBOS

Discussions between which is a better option, outsource virtual assistant or hiring in-house staff is still a thing up to this day.

For startups, hiring a virtual assistant is a huge step forward for the business. It will help business owners free up a lot of their time to focus on creating more growth strategies. Also, virtual assistants nowadays can provide support in all services that involve administrative, secretarial, and even advanced web-related tasks. And that is probably why even established businesses still outsource virtual assistants.

On the other hand, the argument that hiring an in-house staff could cost too much for any business remains valid because it really does. When you’ve got the option to tap a talent that can produce a high-quality output for a low price, would you not grab the opportunity?

Listed on the infographic below are some of the reasons that will convince you how hiring a virtual assistant can help your business grow.

Read here to understand the numerous benefits of outsource virtual assistant.

Out of all the back office offshore services that we offer in the Philipines, virtual assistants are on the list of top outsourced roles. The country produces highly-qualified and experienced VAs that makes multitasking looks easy.

So if you’re looking for a company that can assign a perfect virtual assistant for your business, check us out at DBOS! We are a fast-growing Australian-owned offshore staffing company located in the Philippines. Reduce your wage costs and save up to 70% when you choose to outsource with us!

5 Reasons Why You Should Choose Offshore Digital Marketing

Digital Marketing, Digital Marketing Services / By DBOS

Over the past three decades, the world of marketing has dramatically evolved to cope up with leaps in technology. Those advances in technology have altered our traditional marketing setting to the digital marketing era that we’re in today. It is expected that the next years to come will eventually vanish any trace of traditional marketing, and that would leave the domination of the digitalised method.

Adapting to their practices this early would help you get a headstart for the future of marketing. The more exposed you are in the manner, the more you will be aware of all the do’s and dont’s.

Now when you talk about choosing offshore digital marketing or keeping it in-house, many businesses would agree on the first option. Why? Because of its numerous benefits such as cost-effectivity, high-quality output, and guaranteed results.

Here are some of the most effective digital marketing strategies for business owners to check out. And to convince you even more, here are the 5 reasons why you should choose offshore digital marketing.

Affordable

Offshoring your digital marketing services is an affordable alternative to the usual hiring-the-best-digital-agency strategy. You will be saving a huge amount of wages and equipment. Also, you can now avoid the hassle of recruiting the best talent for the job as your outsourcing partner can handle them all.

Innovative

As digital marketing is a technology-based service, the experts in this field are highly-innovative and are well-acquainted with its every nook and cranny. Their minds are always brimming with creative ideas and fresh plans into the picture. Also, outsourced digital marketers are always updated with the latest developments in the field.

Target audience is easily reached

All the digital platforms available in the market today are utilised by digital marketers. They are very well-informed on how to make use of these platforms to easily reach their target audience. As per the results, give it only a few months and you’ll slowly see the impact of its outcome.

Transparent reports & insights

In an offshore digital marketing company, reports and insights are generated online so no one can tamper with it. Also, deliverables, schedules, and deployed services can be monitored by the client in real-time. So, digital marketers usually go the extra mile to achieve the best possible results and never disappoint the clients.

More time for core business

Outsourcing your digital marketing services will enable you to focus more on your core business tasks. Thus, giving you enough time and more chances of creating better plans for your business growth.

Conclusion

With technological advancements nowadays, offshore digital marketing become a widely popular strategy that businesses utilise. Since it is proven effective and results are transparent, more and more companies jump into offshoring their digital marketing services. Among the hundreds of countries that accommodate these services is the Philippines. The country is known as one of the top global outsourcing hubs and home to fast-growing outsourcing companies like DBOS.

DBOS is an Australian-owned offshore staffing company in the Philippines which offer a wide range of services including advanced digital marketing services. Save up to 70% on your labour and operational expenses with DBOS. Learn more about our offshore staffing services. Reach us today and get a free consultation with our very own CEO/Founder!