offshore staffing manila Archives - Page 2 of 2 - Offshore Staffing Services in the Philippines

Offshore Call Centre Facts

Offshore call centre services have long been a vital part of the Business Process Outsourcing (BPO) industry. Long before other back-office offshore services was introduced in the Philippines, the call centre business was first.

For years, the BPO industry has hugely contributed to the economic growth of several struggling countries including India and the Philippines. These countries were two of those who keep on dominating the industry up until this day. Industry experts even called the Philippines as Asia’s outsourcing hub and the ideal destination for outsourcing.

Call centre hubs in the country focus on providing customer service and sales. Compared to in-house agents, outsourced customer support offers lower labour costs but produces higher productivity rates – a total win-win situation. And that is the major reason why foreign companies choose to outsource in other countries.

Learn more about the offshore call centre industry on the infographics below.

So, if you’re looking for a reputable and trusted offshore staffing company who can handle all your call centre needs, just visit us at dbos.com.au. You can also check out the other offshore staffing services that we offer and get a free consultation from our very own CEO and founder!

The Perfect Time to Outsource Your HR Services

Human Resources, Offshore Back Office, Outsourcing in the Philippines / By DBOS

Piles of unread papers on your desk and crumpled ones everywhere – the classic image of an HR office. Sometimes you can’t help but ask, is there any other way to do this paperless and more organised?

Business owners and admin department have long been distressed with thinking of alternatives for a more systematic HR process. Fortunately, times have evolved and HR support outsourcing has become a part of the trend.

A number of successful companies today can prove that choosing outsource HR services has helped their processes run smoothly. Some of their functions include; recruitment, training, development, labour law compliance, compensation, benefits, and employer-employee relations.

Coming up with the decision to outsource your HR services is a huge leap for the whole department, most especially, for the company. So, you should learn about the advantages of outsourcing your HR services beforehand to see if it fits your business.

On the other hand, how will you determine if its finally time to decide on outsourcing?

Well, there’s a perfect time for everything, they say. So if you rush something without thinking thoroughly, the chance of it failing is bigger than its success.

That’s why we made this special list for you to determine if now is the perfect time to outsource your company HR functions.

1. If your business is growing

A growing business means more positions to fill, and so are applicants to pick from. On the recruitment area, it automatically translates to busy hiring months. Pooling for candidates and skilled individuals are not as easy as it may seem. Job postings here and there, countless phone calls, scheduling interviews, and so much more – just to find the right candidates.

Did you know that the longer it gets to fill a certain position, the bigger the money you are spending? But, if you delegate this task to an expert, they can ensure to fill in the position with a skilled candidate, on a deadline.

2. If you need to save money

Outsourcing saves you money in so many ways. For instance, you’ll get the expertise of someone that doesn’t have to be trained. Also, outsourced talent’s wages are definitely lower compared to an in-house team. When you have a competent 3rd party provider whom you can rely on and trust, you’ll earn more time for the things that will help your business grow. It will also give you the peace of mind to entrust your full HR functions to someone with extensive knowledge and expertise in the field.

3. If you’re spending too much time managing your HR problems

HR problems are definitely laborious. And if you’re not someone who specialised in this area, it’ll be hard for you. As a business owner, you might have been thinking that taking as many roles in your business as you could, will help you save a bigger amount. The truth is, you are actually wasting your time. Instead of doing it all by yourself, you should delegate it to those who have a wider knowledge and definite expertise on the matter. If you choose to outsource HR, not only will you save time but also money.

Conclusion

Back-office offshore services like HR, content, digital marketing, accounting, and a lot more are all time-consuming. All of these requires so many details. So, if you’re a business owner and you’re trying to expand your business, let someone with expertise handle all the technicalities. In the end, you’ll be glad you did.

And if you’re looking for a reputable company with know-how on all outsource HR services, consider DBOS – a fast-growing Australian owned offshore staffing company in the Philippines who offer cost-effective rates in all the right ways!

Get your free co nsultation today!

How to Deal with Filipinisms

Offshoring in the Philippines, Outsourcing in the Philippines / By DBOS

Have you ever heard of the word “Filipinisms”? Sounds bizarre, right? The truth is even if you’re unfamiliar with the term, chances are, you have already used a few phrases that you never reckoned to be wrong.

What are Filipinisms?

Filipinisms is a ‘coined terminology’ for loosely translated English phrases that are used by most Filipinos. It could be used during an informal conversation but with business-related communication, it can cause unanticipated misunderstandings.

Most Filipinos are quite proficient in English since it has become a prerequisite in both work and school. It is used in almost every day, and in different situations. Thus, resulting in most Filipinos to be accustomed to the language. However, a few grammatical errors here and there cannot be avoided no matter how professional it sounds.

To further get familiar with the phrase, here are a few Filipinisms and its correct usage:

These are only a few of the most common phrases that don’t sound all wrong until it was looked closely by a grammar nazi.

Unusually, Filipinos have their own way of adding a personal touch to every language. And if there’s American and British English, the Philippines has also the Philippine English. These terms are commonly used in casual conversations and have become a huge part of the country’s English-speaking habit. It is not entirely unrepairable because habits can be changed over time.

In business-related matters, these Filipinisms is intolerable because it can cause miscommunication, especially with foreign clients. It is also some native English speaker’s pet peeve as they sometimes find it hard to understand the message being conveyed.

Practice makes perfect

What could be a better way to improve your English-speaking skills than to keep on practising? Enhancing your language skills would help you in many areas, most especially because English is a universal tongue. Mastering it might be a little far-fetched but frequent usage of the perfect grammar and pronunciation could get you a long way.

Regular reading and watching English movies are also some effective tips to further develop your vocabulary. Sometimes, exposing yourself to anything that might help strengthen your English skills is effective.

Fields that require a proper command in English

Most jobs nowadays, regardless if it is a voice account or not, requires good English-speaking skills. The offshore staffing industry in the Philippines expects the outsourced customer support agents to be fluent in English. It is both a requisite and an emphasis on the nature of their job.

Filipinisms can be used in a few situations excluding the formal or business-related ones. However, continuously using it in daily conversations can cause too much familiarity that might not be modified. So, this loosely translated English phrases called “Filipinisms” should be recognised and corrected earlier.

Social Media Marketing for Businesses

Digital Marketing, Social Media Marketing / By DBOS

Most businesses, either small or big, have largely invested in a variety of marketing strategies. Although budgets might be tight, wisely spending it on a worthwhile venture will help earn the money back or even double it in the long run. One of these is social media marketing.

According to the most recent study, 97% of marketers run to various social media platforms to reach their target audience and to help boost company sales over time. Proving itself to be useful and cost-effective, social media became one of the most utilised outlets in the online world.

The effectiveness of social media marketing is not limited to one. It has assisted countless companies in all fields including the booming industry of offshore staffing in Manila.

Let’s find out how social media marketing can impact your business:

Your target audience is on social media.

Social media has inevitably become a part of everyone’s life. Based on the collaborative research by We Are Social and Hootsuite, the active Australian social media users has grown up to 18 million in 2019. Unlike last year, they now spend an average of 1 hour and 31 minutes using social media in any device.

And it isn’t surprising that Facebook remains as the most used social media platform among all other outlets. This proves that the bigger percentage of your market is just lurking around Facebook and thus, you should too.

Before creating a social media marketing campaign, try to consider your business’ goals first. After that, you can think about what kind of message are you going to send to your audience. The goal is to get an audience and keep them engaged with all your social media activity.

Tip: Keep your social media account active with all the right content.

Consumers tend to be more interactive when in social media.

The average age of active social media users ranges from 18-34 years old. This is the age range of those who usually share opinions and are not hesitant to converse online. Make your audience feel involved by asking them questions and engaging in a discussion. You can post witty contents, inspirational quotes, trivia, relevant content, and even fun videos. When you’ve already earned their undivided trust and attention, then that would the best time to promote your company and services. Don’t miss the right timing!

Marketing through social media helps improve brand recognition.

Another social media marketing benefit is it helps enhance your business’ visibility. Eventually, more people will learn about your company and services, this will result in an increase in recognition for your brand. By keeping your social media sites active and content relevant, then you are already establishing a brand voice for your business. If it is remarkable, your audience will always remember you with that specific approach to businesses. In the long run, they will never forget your brand voice and the value you provide which could be the reason why they will refer your business to their friends and relatives.

The offshore staffing industry in the Philippines offers a variety of digital marketing services. All of it plays a huge role in every company’s marketing efforts. But among them, social media marketing is the most famous since it is cost-effective and easier to manage.

To know more about offshore digital marketing, don’t hesitate to contact DBOS for a FREE consultation today!

Perks of Outsourcing Services to the Philippines

Manila, Offshoring in the Philippines, Outsourcing in the Philippines / By DBOS

On a previous article, we tackled about the reasons why Philippines is the ideal outsourcing destination. Today, we will learn about the benefits of outsourcing services to the Philippines.

Of the numerous outsourcing countries in the world, the Philippines truly stand out. In fact, the country’s BPO industry remains one of the biggest factors that help its economy.

As a result, a massive number of BPO call centres was built in the country. Meanwhile, the same amount of small and medium business enterprises started outsourcing their services.

Aside from lower labour costs, quality staff, infrastructure, and equipment, there are other advantageous perks that you can enjoy when you choose to offshore your services. Listed below is:

Employee flexibility

Filipinos are known for their neutral accents and they can easily learn others if needed. In addition to that, most of those talents are college graduates, and that makes it easier to be taught. Now, establishing your own offshore team in the Philippines creates a greater possibility of employing diversified talents. From several back-office services to other outsourcing services, they sure can handle them all.

Round-the-clock business hours

For your business that never sleeps, running it 24/7 is the solution. When you choose to outsource your services, you won’t have to worry about who will look out for your processes. Even if you’re sleeping or on holiday, your Filipino offshore team can surely take over. Aside from the round-the-clock work, this benefit also improves productivity as it operates overnight.

Less management headaches

One of the busiest department in a business is probably the HR, as they handle people from recruiting up to its everyday performance. Your offshore HR people will be the one to sweat buckets and assure that your team remains well-managed. They will be in charge of your staff benefits, salary, leave credits, and especially legal matters.

Professional work ethics

Filipinos take pride in having one of the best work ethics in the professional industry. They are widely known as hardworking, friendly, hospitable, and sympathetic people who always impress employers. They are also easy to get along with which makes the whole office environment vibe livelier. This impeccable trait is why Filipinos are suitable for jobs that require a lot of customer interaction and coordination.

Now all that’s left is to choose a trustworthy offshore staffing Manila-based company who specialises on your most prized services.

For quality and cost-efficient offshore services, call DBOS today!

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