employee engagement Archives - Offshore Staffing Services in the Philippines

Top Interpersonal Skills BPO Professionals Need in 2025

Careers, Employee-Well-Being, Human Resources / By DBOS

In the ever-evolving world of business process outsourcing (BPO), the ability to foster collaboration and adapt to changes is pivotal. As the BPO industry in the Philippines continues to grow, professionals aiming to succeed in this sector need not only technical expertise but also top-notch interpersonal skills to navigate workplace dynamics effectively.

Here are the interpersonal skills that will set BPO professionals apart in 2025:

1. Active Listening

Communication is key in BPO roles, where understanding clients’ concerns and addressing them promptly is essential. Active listening ensures that professionals accurately interpret information and respond empathetically. To improve this skill:

Practice attentive listening in daily interactions.
Ask clarifying questions to ensure understanding.
Avoid interrupting others while they speak.

2. Adaptability

The fast-paced nature of the BPO industry demands professionals who can pivot quickly when faced with changes. Adaptability allows teams to embrace new technologies, client demands, or workflows with a positive attitude. Strengthen adaptability by:

Taking on tasks outside your comfort zone.
Learning to view change as an opportunity for growth.
Staying updated on industry trends.

For a deeper understanding of adaptability as a critical success factor during periods of transformation, explore this article.

3. Conflict Resolution

Disagreements are inevitable in any workplace, but resolving conflicts effectively is crucial for maintaining harmony. BPO professionals with conflict resolution skills can mediate tensions and foster a constructive environment. To enhance this skill:

Focus on finding solutions rather than assigning blame.
Encourage open and honest dialogue between parties.
Approach conflicts with empathy and neutrality.

4. Empathy

Understanding and sharing the feelings of colleagues and clients builds trust and strengthens relationships. In a collaborative workplace, empathy helps BPO professionals create a supportive atmosphere. Cultivate empathy by:

Practicing perspective-taking in conversations.
Acknowledging and validating others’ emotions.
Being patient and understanding in challenging situations.

5. Teamwork

A collaborative workplace thrives on the collective effort of its members. BPO professionals must work seamlessly with colleagues across different departments to deliver quality services. Hone teamwork skills by:

Sharing knowledge and resources generously.
Celebrating collective successes.
Maintaining clear and consistent communication with team members.

Read: 4 Good Habits to Cultivate for Exceptional Leadership

6. Time Management

Juggling multiple tasks and meeting tight deadlines are part of the daily grind in BPO roles. Efficient time management ensures productivity without compromising work quality. Improve this skill by:

Prioritizing tasks using tools like calendars or to-do lists.
Setting realistic deadlines for projects.
Avoiding procrastination to maintain workflow efficiency.

Bonus: The best free project management software in 2025

7. Cultural Awareness

As BPO professionals often engage with clients from diverse cultural backgrounds, understanding and respecting cultural differences is vital. Cultural awareness facilitates meaningful connections and avoids misunderstandings. Enhance this skill by:

Learning about different cultural norms and practices.
Being mindful of language and tone during interactions.
Showing genuine interest in clients’ perspectives.

Transitioning to a BPO Career in 2025

Transitioning to a BPO career can be a rewarding journey. By utilizing these tips, you can showcase your skills and successfully navigate the BPO job search process. Explore the exciting BPO career opportunities at Dynamic Business Outsourcing Solution (DBOS) today! Visit our website at DBOS Careers and see how you can take the next step in your career journey.

5 Ways To Boost Remote Worker Engagement

Employee Engagement, Remote Work / By DBOS

Many businesses have transitioned to temporary remote work as a result of the pandemic and this has presented a challenge of keeping workers engaged and excited in a virtual workplace. The loss of face-to-face interaction has thrown employees into a new world of isolation and loneliness and they can only handle as many zoom trivia nights before they start losing passion and begin to feel unhappy and underappreciated.

To prevent this from happening, here are some creative ways to encourage worker engagement and keep them happy.

1. Make Company Culture Staff Driven

Together with your staff, co-create the new virtual culture. Give them control of creating the kind of employee engagement and experience they would like. This gives them the freedom to open up about what they want and need.

Many business leaders make the mistake of trying to copy other companies and expect that this culture would work in their organisation the same way. By letting your staff drive the new online culture, you will be able to build an organisation they are excited about and committed to.

You only need to guide them and help refine whatever they come up with.

2. Encourage Employee To Engage in Side Projects

You can create a culture of innovation and creativity by giving employees the autonomy to work on personal projects that align with your business goals.

Yes, this may seem counterproductive, but it works. Gmail is an example of a program that was produced from Google’s side project. Now employees at Google spend 20% of their time creating new products.

There will likely be times when work may be slower and a spark of innovation and creativity is required, giving your employees the freedom to create new products and services can be just what is needed to get out of the rut.

3. Create a Community Culture

As social creatures, humans are always looking for connection and a community that makes them feel included. To replace the local cafe or break room, create virtual spaces where employees don’t have to be so uptight but feel free to be themselves.

Managers should spend some time before meetings begin to interact with staff and ask about personal matters like their family and how they spent their weekend, etc.

Another way to do this virtually is by creating a networking system where employees can talk to one another or engage in group discussions with colleagues without the presence of the manager. This fosters greater connectivity as employees are supporting each other.

4. Appreciate Employees

It is important to recognise and appreciate the effort employees put into work. They have been forced to adopt a method of working that they have not signed up and they find it just as challenging as you are.

You would make employees feel appreciated by thanking them for the work they are doing. Even acknowledging how challenging remote work may be for them and how well they are adapting to the sudden changes goes a long way in showing you care and endears them to the company.

Even the simplest of gestures can greatly impact employee engagement. Employees that feel they are appreciated and cared about will go any length to make the business successful.

Related article: 6 Ways to Show Your Co-workers You Care

5. Send Care Packages

By sending your employees’ care packages, you show them that you have them in mind and are thinking about their well-being. You could send them coffee and tea to boost morale and make the remote workplace more enjoyable.

It can be incredibly powerful to be creative with care packages. Things like sending puzzle or a DIY kit provides a fun activity that they can all take part in even though they cannot be together physically.

By creating this shared experience, everyone can get a sense of togetherness and bond as a team.

Summary

Transitioning from a physical workplace to remote work has created several challenges for many organisations especially with regards to employee engagement. Many employees are losing a sense of purpose and interest in their work which contributes to burnout. By following these five tips, employers can facilitate a better remote workplace that employees are happy to be a part of.

Why Leaders Need to Embrace Employee Motivation

Careers, Employee Engagement, Human Resources / By DBOS

While all too focused on the income-generating aspects of their company, some employers tend to forget the welfare of their best asset – the employees. At times, some companies sadly fail to understand the importance of employee motivation. Although not everyone does.

But, what is employee motivation and how does it affects a business?

By definition, employee motivation is the level of energy, commitment, and creativity that company workers bring to their jobs. If the employees are motivated, they become passionate about their job and actively works to achieve the organization’s goal. On the other hand, employees who lack motivation do all the opposite of what a passionate employee is doing. And even though the signs are there, some employers still tend to disregard these things, completely not knowing its effects on their business until its too late.

To help prevent the case of unmotivated employees, we created an infographic about a significant study as to why leaders need to promote employee motivation.

The Importance of Employee Motivation

Increased productivity, high-quality output, and meeting the company’s goals can be achieved through an employee’s hard work. With enough motivation and satisfaction, the employees will surely work towards the company’s best interest.

To further understand how crucial is employee motivation for a business, here are some reasons why:

Motivated people are always in action.
A company equipped with skilled employees are lucky, but a business with motivated people are luckier. Encouraged employees are without a doubt, the most willing to walk an extra mile for the company, if necessary. They are most likely to do what needs to be done regardless if they have to spend additional time at work.

Visible improvement on overall performance.
Motivated employees visibly aim to provide the best work performance for the company. In most instances, they display their ability to produce high-quality output and the willingness to go the extra mile to do the job well.

Leads to a stable workforce.
A stable workforce is a crucial key to a company’s success. When employees are motivated, they remain loyal to the company as they feel needed and valued. This will lead to a stable workforce that will also serve as a good image for the company which can also attract more qualified talents.

Enumerated above are just a few reasons why we can say that employee motivation is more than just a feeling. It is a driving force that encourages people to do the best kind of work for the company that they provide their services to. Moreover, the effect it gives to an individual can never be compared.

Takeaway

Company leaders should realise that motivating their employees are as important as growing their businesses. Why? It’s because the employees are those who will work with them to achieve success. Now, it is not too late for company leaders to start promoting employee motivation in their businesses.

Just like how we do it here in DBOS! The secret of our successful 4 years in the offshore staffing industry in the Philippines lies in the hands of our employees. And it is the exact same reason why we make sure that their needs are always fairly met. Above that, we also promote employee engagement and self-development to the best of our ability.

Want to be a part of our growing family? Check out our job opportunities today!

Important Employee Engagement Stats

Employee Engagement, Human Resources / By DBOS

Employee engagement does not simply mean happiness nor satisfaction. An employee can be happy and satisfied at work but might not be willing to go the extra mile for the organisation and its goals.

According to a definition by Forbes, employee engagement is the level of commitment, passion, and loyalty a worker has toward their work and company. The more engaged an employee is, the more work they’ll put forth.

What do engaged employees mean for your business?

A business with engaged employees create lower risks of turnover, boost customer satisfaction, and produces high-quality output. They work hard not only for the paycheck but also to help achieve the company’s goals. They are committed, passionate, and loyal to their jobs. Those are the people who don’t mind going the extra mile to achieve the common goal.

Check out some important employee engagement stats on the infographic below.

It is rare to find highly-engaged employees nowadays because most of them work on a routine basis. They do their jobs excellently, beat their deadlines, go to work on time, but do not put extra effort to achieve the company’s goal.

That’s why we at DBOS continuously organise activities that aim to involve our employees with everything that goes within the company. We provide them with a healthy and comfortable working environment, as well as a support staff that they can always go-to for assistance.

We are an Australian-owned fast-growing offshore staffing company located in Manila, Philippines. We offer a wide range of offshore staffing services from non-voice to voice accounts! See our full list of offshore staffing services and get a free consultation with our CEO/Founder!

Best Things To Do On Your Rest Days

Employee-Well-Being, Manila / By DBOS

Rest has a bad rap in our culture. In the early days, it is equal to laziness. However, for regular employees and other workers alike, rest days are highly essential.

In the BPO industry, graveyard shifts are the usual schedule. Due to the timezone difference, most agents start to work from in the middle of the night until the morning of the next day. This change in body clock put a serious risk to most employee’s health and well-being, so rest days are very crucial for them. It gives them time to revitalise their energy and allocate it to manage their personal life.

According to studies, rest is an important factor for working well and working smart. On the other hand, overworked employees could be very irritable and unproductive.

Here at DBOS, we pay close attention to the well-being of our employees. That’s why we take pride in our dayshift schedule and weekend off for our outsourced customer support, offshore digital marketing, back-office outsourcing, and other roles.

To enjoy their rest days, we enumerated a few hangout areas around Quezon City, check them out!

Finding an outsourcing company that offers a dayshift schedule for all employees is a gem hidden behind the hundreds of BPO businesses.

Listed as one of the sought after countries to outsource your services is the Philippines. Among the hundreds of these businesses in the country is DBOS, a fast-growing Australian-owned offshore staffing company that can help reduce your wage costs up to 70%!

Know more about our services and get a free consultation with our CEO/Founder!

Quick Tips to Hosting Better Team Meetings

Employee Performance / By DBOS

Team meetings are important for catching up with your co-workers regarding your group’s weekly or monthly accomplishments and challenges. It strengthens the communication between employees and designated leaders within the workplace. Being in charge of a team meeting can be daunting to some, especially for those who are doing it for the first time. The following tips can help you get on track and start organising amazing meetings!

1. Enumerate objectives to set the tone

Before starting a meeting, list down your agenda for the whole session. You can dedicate a slide to this at the beginning of your PowerPoint presentation or write in on the board. This gives the participants an idea of what to discuss and which topics are to be prioritised. Anything outside the list of objectives can either be discussed in another meeting or if there’s time left. Having a prepared list also helps everyone stay on track in means of topic and time.

Additionally, it’s better to have this agenda list crowdsourced beforehand: ask participating members in advance if they have core issues they want to share in the meeting that can be part of the objectives list. This way, you are giving them an everyone a fair chance of getting their voices heard.

2. Encourage participation

Always dedicate even just a small part of the meeting to hearing out everyone present in the room. Even quiet members can sometimes have great ideas and opinions to share. Keep a mindset of hosting meetings not just because you have something to say to everyone, but rather, making it a platform for everyone to be heard. You can also take the time to ask everyone about their weekend, share a piece of good news from their personal lives, or a short weekly update on their tasks. This can help liven up the meeting or serve as an icebreaker and help lighten up the mood.

3. Find solutions as a team

Though different tasks and challenges are delegated to each member, it’s important to also steer focus on working together to help each department lead or participating member who’s experiencing difficulty come up with action plans. Adopting this into practice further develops communication between employees and provides a fresh perspective in approaching different issues. It also builds a strong sense of camaraderie and increases the probability of having more successful interdepartmental collaborations.

4. Incorporate something new

Having weekly meetings can get monotonous especially when you keep following the same format. To spice things up, you can try adding something to break up the pattern: show a related Ted Talk, bring in snacks, ask everyone to dress the same colour or have the meeting at a different location. Introducing variety even in the smallest of ways can help make the meeting feel different every single time.

Mastering the art of leading an engaging meeting can be very tricky, but we hope that these steps will help turn your reporting into something your team members can look forward to every week.