back office

back office outsourcing

Top 3 Successful Back Office Outsourcing Tips

A recent study by the Global Sourcing Association (GSA) proves that the back office outsourcing trend will continue to grow in 2019. The survey shows that a whopping 70% of businesses are still planning to outsource their back-office services in the future. Thus, it is expected to remain relevant for companies in different industries.

Small and medium-sized enterprises alike consider this as the most convenient way of delegating their non-core tasks to an expert. It is also most beneficial for them as they can gain more time to focus solely on their core competencies.

Choosing to outsource your back office tasks guarantee a lot of conveniences for you and your business. But if you’re not too familiar with back-office outsourcing, here are a few important tips:

#1. Create a detailed plan before executing

Every strategy needs a plan and it is best to craft a
in outsourcing, planning thoroughly can create a huge difference with the expected outcome. As there are a lot of things to consider, you might also need the insight of your in-house staff. They could be thinking about an alternate solution or a different approach that could play an important role in your business development.

Another important factor is to agree on which tasks you should outsource. First, you should point out the pros and cons of back office outsourcing and then proceed on determining which services are better delegated to a third-party provider. After that, you can pick an outsourcing partner with stellar achievements and specialisation on your services to be outsourced.

Do not forget that building and strengthening a business requires collaboration from everyone.

 #2. Cautiously carry-out the implementation

Resorting to offshore back office should not be a spur of the moment kind of decision. After carefully planning everything with your most trusted staff, the execution comes next.

Now, when handling all back-office functions to your chosen outsourcing partner, remember to ensure a smooth transition. To do so, carefully develop an effective governance process and establish the hierarchy as to whose decision should be the final basis. However, you should practice open-mindedness towards every suggestion from your outsourced staff. One common mistake that companies fail to recognize is not listening to employee suggestions.

Another important factor to consider is dealing with a single back office outsourcing company, if possible. Businesses who have been outsourcing for long highly suggest dealing with a single outsourcing company. Based on some outsourcing clients, this method creates a more seamless experience for them as they felt more connected with their sole 3rd party provider.

#3. Keep your lines open

The last tip for a successful outsourcing exchange is continued supervision. To make sure that your outsourced tasks are going smoothly, you should know each and every step they make. Keep your communication lines open to monitor the whole process. Set up at least once every week to directly converse with your outsourced staff via phone or video call. This gesture would also help tighten the good-natured relationship between you and your outsourcing partner. In any case of misunderstanding or miscommunication, ask first for your team’s explanation and never jump to conclusions. Trust and respect between the company and client should be maintained for a more productive outcome.

Picking offshore back office services among all the options available is quite a risk to take. However, this strategy is highly proven effective and functioning than any other foreign method. Small and medium enterprises rely on outsourcing alone to help their businesses prosper. Big companies also seek for this strategy’s help to solidify their stance.

To learn more about back-office outsourcing, your options, and pricing, contact DBOS for a FREE consultation today!

back office industry

Front Office vs Back Office Industry

In a traditional BPO setting, the services are usually segmented into two: the front office and the back office industry.

From both its root words, “front” and “back”, the front office refers to the staff which have worked with clients upfront. On the other hand, the back office refers to the staff providing support and works behind-the-scenes.

What is the front office?

The front office represents the customer-facing function of a company. It is composed of a special bunch of individuals who possess diverse skills with people and communication. They directly deal with clients every day and handle other services such as:

  • Marketing your services
  • Meeting with clients
  • Building relationships with clients
  • Screening and interviewing candidates

Why is it important?

Just like any other position in the company, the front office people play an essential role that nobody else could take over.

What is the back office?

The back office is consist of people who work behind-the-scenes. In a regular BPO company, the back office industry is still booming. It remains at constant demand because of its effectiveness and is also mostly empowered by the outsourcing sector.

Here are a few back-office services you can refer to:

  • Data entry
  • Content writing
  • IT services
  • Human resources
  • Digital marketing
  • Call centre agents, etc.

Front vs Back Office

These two are both important. They come in pair and surely, one cannot function without the other. However, there remain numerous key differences between the two.

Here are their top 8 distinctions:

back office industry

Although with contrasting roles and involvement in the company’s resources, each one provides a vital contribution to business growth. Both are also available for outsourcing. However, back office services are more likely outsourced than the other.

Businesses from different sectors choose offshore back office services to assist in their sustained growth and development. Those back-office services serve as the backbone of their companies because it provides support to the front office people.

For more information, contact DBOS for a FREE consultation today!

back office services

3 Reasons to Outsource Your Back Office Services

The common perception that the big companies are the only ones that can afford to offshore their back office services were long gone. It became a huge trend that allowed even startup businesses to result in collaboration with trusted outsourcing partners. However, establishing a startup business is not about pure luck. It requires skills, expertise, and most importantly – people.

Now if you’re aiming to expand your business, but you haven’t figured how to do so, this article might help you. If you’re going to stretch out your business, you need to come up with the right plan so you can focus on growing your business even more.

So, how can you tell that it’s already time to consider offshoring your back office services?

1. Your business is growing

A growing business is surely a great thing. But if you can’t keep up with its fast rate, then it might be the right time to delegate some of your services. First, you have to search for a reliable outsourcing partner and be ready to entrust some of your services with them. Second, you need to evaluate which current tasks you have to outsource. Get some great help to process your growing payroll, billing and collections, compliance, and your other back office services.

2. Your operation costs are too high

Situating all your services in-house would cost a fortune. It is guaranteed to cost you a lot once you decided to handle all your operations inside your blanket. That is precisely why outsourcing became a thing for every business, either small or big. But instead of saving a considerable amount that would eventually help in expanding your business, you spend way too much.

The good thing is that – outsourcing exists and it could be the best solution to cut costs.

3. You’re not focusing on what you do best

Inevitably, every one of us has that particular area that we’re good at, our cream of the crop. However, when you’re a startup business owner, there comes a time when you just wanted to do everything on your own. Unfortunately, it won’t bring good results, nor it wouldn’t help your business improve. That’s the time you should think twice and lay down your priorities one by one.

It’s a fact that focusing on your expertise will help your business grow. And that resorting to offshore back office services can aid your long-term success.

Outsourcing has provided more than a decade of solution for struggling small businesses and even big companies. Technology has made it possible to access more tools that greatly helped other small businesses in creating a remarkable impact on their growth. As well as helping big companies build a solid ground for continuous development.

In 2019, there are even better benefits to look forward when you choose to outsource your non-core services. And if you want to know some important back-office services that are highly recommended for outsourcing, read here.

For further inquiries about how to outsource your back office services, contact DBOS today for a FREE consultation! 

hr services

Top 3 Advantages of Outsourcing your HR Services Today

Outsourcing all HR services has gradually accelerated over the last decade and it will continue to do so, said Lisa Rowan, research vice president at a market research firm.

Gone are those days when HR was just a stand-alone department that workers often visit to ask a question, get a form, look for advice, or drop a complaint. Human resource tasks nowadays are much more challenging than before. The HR people are usually juggling between taking care of the employees, handling their benefits and busy going through the legalities.

To gain access to an organised and strategic HR operation, you can choose to outsource the whole department or just a function of it.

Below are the top 5 HR functions:
1. Recruitment
2. Training and Development
3. Labour Law Compliance
4. Compensation and Benefits
5. Employer-Employee Relations

These HR functions are all vital to the company’s growth as they deal with the most important resource – the people.

To help you decide whether to outsource or not, here are the top 3 advantages of outsourcing your HR services:

Access to HR experts

Upon identifying which human resource function you should outsource, you will be able to focus on the qualifications of your possible candidate. Outsourcing HR functions allow you to thoroughly select from a huge pool of talent. Deducing the candidates one by one based on their skills, experience, and credibility.

Save costs

Offshoring your HR services are way much cheaper than hiring in-house staff. It is also a better bet than picking a newbie who costs less but might create a fatal mistake in the end. Then your best shot would really be hiring an offshore HR expert whom you can save costs but with a lower risk of creating an error.

Increased efficiency and accuracy

In a company setting where the in-house HR department has tons of tasks to accomplish, efficiency and accuracy are much needed. By outsourcing your HR service, you can now focus on the most vital task and then delegate the rest to a responsible outside service provider. There are tons of credible companies who offers offshore back office services of all sorts. The key is, you have to choose wisely.

Every company’s human resources department plays a huge part in its growth and success, be it a small or medium enterprise. So choosing the right people, especially the right offshoring partner should not be considered lightly. It is a must that they are skilled, professional, and compassionate at the same time.

These advantages enumerated above are just a few of the many things that you will gain once you decide to outsource.

Now we here at DBOS, assure to connect you with highly skilled human resource professionals for convenient and affordable staffing options.

Contact us today to learn more!