outsourced customer support services


Best Places to Spend the Holidays in the Philippines

Christmas is just around the corner, as well as the start of a brand New Year. And for most of the employees, especially the call center agents in the Philippines, these are a few important dates to get their much-deserved leave for the holidays.

The Philippines is most known for its breathtaking sceneries and tourist spots. But among the country’s best places to visit, its beaches are the most sought after. Thousands of foreigners flock to the country, especially during summer. So while it is not that season yet, this holidays is the perfect time to enjoy these places.

Here are a few of the best holiday spots in the Philippines to visit these holiday season.

1. Palawan

If you have been to Palawan before, I’m sure you haven’t explored all of its beauty. There’s Puerto Princesa where you’ll find the underground river (a UNESCO World Heritage Site). Another famous activity on this part of Palawan is its stunning island-hopping trips.


El Nido, Palawan (c) Lonely Planet

The island of Palawan is a paradise on Earth with its stunning beaches, secret caves, luscious forests and mountains. El Nido, another island within Palawan is blessed with limestone cliffs, hidden beaches, and secret lagoons.

A little farther from El Nido is Coron which is uniquely famous for its white-sand beaches and pristine lagoons. Shipwreck diving, snorkelling, and other underwater activities are what’s most visited in this area.

2. Siquijor

One of the most exciting places to travel in the Philippines is the island of Siquijor. Surrounded by myths and magic, the island is known to be bewitched. But aside from its beautiful beaches that are yet to be discovered by most people, the island is home to numerous unvisited falls. These falls are mostly found inside a tropical forest which not many tourists are very aware of.

In Barangay Campalanas,  you’ll find a century-old enchanted Balete tree with hanging vines and roots. It is 400-year old and is believed by the locals to be enchanted.

Cambuhagay Falls, Siquijor (c) That. Color

The Cambuhagay Falls is the probably one of the best falls in the island which has a striking turquoise-coloured warm water from the natural springs. The famous activity in this place is the Tarzan swing which is made from actual vines. Also, the easiest mode of transportation in this place is to rent a motorcycle.

3. Boracay Island

Awarded as the 2012 Best Island in the World by international travel magazine Travel + Leisure, Boracay is undeniably one of the top destinations in the world. But in 2018, the Philippine government issued a decree for a 6-month closure of the island. During the rehabilitation period, they made sure to address all of the problems on the island and re-opened it to the public with a new set of rules and regulations to follow.

Boracay Island, Aklan (c) Travel Daily Media

As of today, the island is continuously brimming with tourists every single day and is still dubbed as one of the most visited places in the country. So if you haven’t visited Boracay yet, now is the perfect time to enjoy its fine white sand and the infamous nightlife on the island.

4. Siargao Island

Known as the surfing capital of the Philippines, and is highly famous for surfing aficionados, the island of Siargao slowly gaining fame. But if you’re not very fond of surfing, numerous gorgeous beaches and other attractions to appease your wanderlust.

siargao-metro UK
Siargao Island (c) Metro UK

These are very few of the best places to visit during the holidays in the Philippines. Other than these, there are hundreds of other islands to explore, mountains to climb, and underwater attractions to discover. Take advantage of the coming holidays and book a trip for you and your family.

Digging deeper in the country, one of the biggest workforces is from the BPO industry where outsourced customer support, telemarketers, reservations officers and other services are offered. Their clients are usually from a different timezone, thus, the graveyard shifts. But nowadays, Australian offshore staffing companies are venturing to the country offering dayshift schedules. And that’s what we offer here in DBOS! Work-life balance is never unachievable with our day shift schedules and weekends offs.

Browse on our careers page and be a part of our growing family!

customer service outsourcing

A Deeper Insight Into Customer Service Outsourcing

When people mention about customer service outsourcing, the idea that comes to mind is a huge building packed with employees wearing headphones while simultaneously talking. Most often than not, they are generalized as people working on 12-hour shifts and are all fluent in English. But what if there’s more than just that?

Read on this blog and get a deeper insight into customer service outsourcing.

Outsourcing is not customer service outsourcing

Up until this day, a lot of people still confuse the whole concept of outsourcing to call centre agents. While a part of it, the idea of outsourcing does not exactly end with customer services alone.

On a closer look, outsourcing is anything. It could be delegating your non-core services to foreign countries or partnering with an offshore company to help your business get the best talent for cost-effective prices.

Now as a widely utilised business strategy, outsourcing entirely caters to different back-office services, IT solutions, digital marketing tasks and customer support. To simplify, customer service outsourcing is a popular service that falls under the general business strategy called outsourcing.

Why do foreign companies outsource their customer services?

Businesses from all over the world make use of outsourcing to lessen their labour costs, get access to international talents, improve output, tap the most skilled individuals, and a lot more. Out of all those benefits, most companies choose to outsource their customer services to free up time.

Numerous foreign companies prefer to outsource their customer support services also because countries such as the Philippines has a reputation of having good customer service skills. One proof is the neverending demand for call centre agents in the country. As of today, the outsourcing industry in the Philippines remains to be a huge contributor to the economy.

The on-demand economy

Nowadays, customer service outsourcing is a vital part of any business, regardless of the industry. And, the products or services a company offer is no longer the selling point for customers, rather the overall experience. So businesses today focus more on employing experienced, pro-active, and passionate customer-centric agents with absolute know-how.

Every day, outsourcing companies are dealing with a lot of competitors that pose a challenge to the efficiency of services that they provide. And though it has changed customer service in many ways, it still is one of the most effective ways.


The emergence of AI and automation was a threat to customer service outsourcing companies for a little while. However, it does not last for long as these companies thought of ways to increase their efficiency and further strengthen the level of services they provide.

One of these companies that kept on strengthening their customer services is DBOS. Located in the Philippines, DBOS is an Australian-owned offshore staffing company that caters to back-office services, digital marketing, IT outsourcing, and outsourced customer support services. Reduce your wage costs up to 70% and get a free consultation with our very own CEO/Founder!