Outsourcing

outsourcing myths

3 Common Outsourcing Myths Disproved

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Various controversies are revolving around the outsourcing industry. As a business owner, you should be aware of these popular outsourcing myths before getting your business involved.

This article will help shed some light regarding these issues.

The truth about these outsourcing myths?

Various write-ups and articles were written to address the most known myths that have been circulating for a few years. However, there are still doubts and confusions that stop other businesses to fully trust in the power of outsourcing.

It was decades ago when the outsourcing industry was first introduced in the business world. And just like any other strategy, it did not gain its sheer popularity overnight. As recorded, it took a lot of trial and errors, as well as thousands of risks to reach where it is today.

For those individuals and businesses who believed that outsourcing would one day change the world, they’ve been right all along. It has shaped numerous economies, strengthens some struggling businesses, and even helped expand the infamous small and medium companies.

Read the brief history of outsourcing here.

Myth #1. Outsourcing means offshoring

In a few instances, outsourcing and offshoring could be used interchangeably. However, they are not the same!

Outsourcing as defined by Investopedia is the business practice of hiring a party outside a company to perform services or create goods. Thus, it means delegating your non-core functions to another company but could be in the same area or country. On the other hand, offshoring means moving various operations of a company to another country. These foreign companies usually choose to outsource in developing countries as their cost of living is so much cheaper than in their own countries.

Myth #2. Outsourcing delivers poor quality output

Another worry that comes with outsourcing is the fear of not being able to fully take charge of the whole process, and thus posing a threat to quality. The catch is, outsourcing can also give you a chance to increase the quality of your service. As outsourcing companies are good at eyeing talents, they also get to choose the most plausible candidates from a huge pool of applicants. They will pick the best applicants that are most suitable for the position and its description, then it’ll be your choice to employ the candidate if you’re satisfied with their credentials. Always remember that the final decision before the hiring process will always be yours.

Now, all you have to do is find a reliable outsourcing partner that will meet your expectations. But before that, you should explore all other third-party providers with excellent feedback and background to help handle your outsourced services.

Myth #3. Outsourcing will soon fade out

In contrary to the knowledge that outsourcing will quickly fade out, the industry still shows no sign of slowing down. The latest studies proved that outsourcing could not be easily tamed and it will continue to grow over time.

Both big and small companies still rely on outsourcing to handle their non-core services. Even numerous successful companies opt to delegate some of their services with other providers to save money and time.

In other words, outsourcing is not just a simple strategy to lessen company costs. Those businesses who rely on outsourcing to deliver more quality outputs have long proven how outsourcing became of huge help in expanding their companies.

Outsourcing has been used in all fields of businesses for decades. It aided small companies in developing their businesses and strengthening reputations in the field. Big opportunities were also given to unemployed individuals, as well as brought struggling economies to a stagnant state. It has helped people and nations to rebuild their crumbling personas, and so the possibility of it fading is just a mere guess.

The only time you can fully set aside those outsourcing myths is when you’ve completely changed your perspective about offshoring and outsourcing. Only if you would look on the other side of the coin will you realise that choosing offshore back office services than personally doing menial tasks would be absolutely beneficial for your business.

Understand more about outsourcing and contact DBOS for a FREE consultation today!

digital marketing services

Pros and Cons of Outsourcing Your Digital Marketing Services

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Digital marketing services are the heart of every business nowadays. It plays the most important parts which are; promoting the business, building the reputation, and generating sales. To achieve such, a successful marketing strategy is necessary. Now, there are a lot of effective marketing strategies that work for different ventures. However, each one of them is distinctively made per respective field of expertise.

Some small and medium businesses worries about employing an in-house marketing team to promote their services. First, because it is quite expensive. Second, because they doubt its effectiveness.

Nonetheless, there is a better option to amplify the growth of your business – it is called outsourcing. But before jumping into the den, remember to smartly weigh your options first.

To help you decide whether or not to outsource your marketing services, here is a list of pros and cons:

PRO #1: Cost-saving

Outsourcing your whole marketing team can be quite a bit of stretch especially on your budget. But in comparison with keeping an in-house team, outsourcing can really help lessen your spending. You no longer have to worry about renting a space for your team, buying the necessary equipment that they need, and purchasing software and other tools for their digital expedition.

There are numerous reliable offshore companies who can handle everything on your behalf. And for these services, offshoring rather than outsourcing is highly recommended. Several factors including the cost of living is a huge determinant that also affects the expenses for a business. This is exactly why foreign companies, most especially from America and Australia choose to offshore almost all of their services to developing countries.

CON #1: Risk of not being cost-effective

There is a common misconception that when you pay a smaller amount, the service would automatically be unsatisfying. Although true in some cases, it doesn’t apply to basically everything else.

However, wisely choosing an experienced digital marketing partner is the most crucial part. Do intensive research, explore your options or ask for recommendations of the best performing outsourcing companies. Also, do not forget to check feedbacks, past projects and the specialization of your candidate company. Ask them for assistance and do the negotiations afterwards.

Numerous outsourcing companies have been coming out everywhere. To be able to expand their business, these companies are prepared to get competitive as to produce more quality outputs and leave good impressions on their clients.

PRO #2: Guaranteed expertise

When you’ve chosen to offshore digital marketing services, the most important thing is to look for a company who can translate your “next big idea” into an actionable plan. To guarantee that your offshore team will only be composed of experts in the field, you can include a certain number of years on your requirements list. This being done would make easier for your outsourcing partner to screen only the experienced people in the field. It could also assure the quality output that you’ve been aiming for.

If you found the right team who can productively aid your marketing efforts, it will only be a matter of time until it pays off.

CON #2: Possibility of incompetence

Since an outsourced marketing team works outside of your radar, you can’t help but feel a little doubtful about their level of competence. Now, this is where trust lies. When choosing where to outsource your marketing team, always remember to check for the most recent client feedbacks. If proven competitive enough to your liking, closely monitor their activities via Skype and ask for reports at the end of the day to keep track with their progress. Constant communication could also assure that you’ve chosen the right people for your digital marketing services.

Learn more about the importance of offshore online marketing and how it will aid your business to success.

Contact DBOS for a FREE consultation today!

back office industry

Front Office vs Back Office Industry

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In a traditional BPO setting, the services are usually segmented into two: the front office and the back office industry.

From both its root words, “front” and “back”, the front office refers to the staff which have worked with clients upfront. On the other hand, the back office refers to the staff providing support and works behind-the-scenes.

What is the front office?

The front office represents the customer-facing function of a company. It is composed of a special bunch of individuals who possess diverse skills with people and communication. They directly deal with clients every day and handle other services such as:

  • Marketing your services
  • Meeting with clients
  • Building relationships with clients
  • Screening and interviewing candidates

Why is it important?

Just like any other position in the company, the front office people play an essential role that nobody else could take over.

What is the back office?

The back office is consist of people who work behind-the-scenes. In a regular BPO company, the back office industry is still booming. It remains at constant demand because of its effectiveness and is also mostly empowered by the outsourcing sector.

Here are a few back-office services you can refer to:

  • Data entry
  • Content writing
  • IT services
  • Human resources
  • Digital marketing
  • Call centre agents, etc.

Front vs Back Office

These two are both important. They come in pair and surely, one cannot function without the other. However, there remain numerous key differences between the two.

Here are their top 8 distinctions:

back office industry

Although with contrasting roles and involvement in the company’s resources, each one provides a vital contribution to business growth. Both are also available for outsourcing. However, back office services are more likely outsourced than the other.

Businesses from different sectors choose offshore back office services to assist in their sustained growth and development. Those back-office services serve as the backbone of their companies because it provides support to the front office people.

For more information, contact DBOS for a FREE consultation today!

outsourcing milestones

12 Important Outsourcing Milestones

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The future remains bright for the “World’s BPO Capital” – the Philippines. Over the years, its outsourcing milestones keep getting sturdier and steadier. Although this industry started in the 90s, studies say that it won’t collapse any time soon. However, amidst its forecasted “plateau” due to technological advances, the BPO industry is still escalating.

Now let’s take a trip down to memory lane and learn more about the innovational breakthroughs of the country’s outsourcing industry with the infographic below.

outsourcing-milestones

BPO’s starting ground in the 1900s

Some thought that the outsourcing industry started during the early 2000s, however, it has already been around since the 1900s. BPO was then a low-key unstable industry until 1992, Frank Holz set up the first contact centre in the Philippines. It wasn’t until 1997 that the first multinational account was established and over-the-phone customer services were advancing. It was this year which started the remarkable outsourcing milestones that helped raise its value.

The dominance of the Philippine Outsourcing Industry during the 2000s

The early 2000s of the BPO industry was a struggling era. Foreign investors started to build numerous startup outsourcing companies throughout Metro Manila in hopes of making it big. One of these companies was a US-based outsourcing centre who decided to move their operations in the Philippines, providing 8,400 new jobs. It is also the peak of industry revenues that rose up to billions of dollars which helped the country’s struggling economy.

Continuous growth of the Philippine BPO Industry

With thousands of graduates every year, the country’s unemployment rate increases, however, the BPO industry steadily provides job opportunities. A whopping annual growth of 46% contributed to the rise of the country’s GDP during its staggering years.

As of today, there is no stopping this industry that played a huge part in saving the country’s depleting economy.

Want to know more? Learn the basics and gain tips on how to choose the best outsourcing partner.

Contact us for a free consultation today!

outsourcing hub

Philippines as the Outsourcing Hub of Asia

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The Philippines is one of the strongest contenders in the business processing outsourcing industry. Backed with proud years of bagging the title “Outsourcing Hub of Asia”, the country remains immovable towards immense changes.

Meanwhile, the country’s strong Asian contenders are India and China. For a while, India holds the glory as the world’s most performing BPO country as it brags the cheapest fees of all. However, it didn’t last for long as the Philippines continuously proved its competence in the global market. Slowly but steadily, the country gains its momentum once again and soared high. However, success is never gained overnight. Surely, there are factors which affected each and every decision that has ever made.

Here’s how the Philippines became the top BPO destination among foreign investors.

outsourcing-history-philippines

Filipinos as dedicated and hardworking BPO employees

As the outsourcing industry continues to create a big impact on the Philippine economy, more and more Filipinos display their competencies. They wanted to prove that intelligence alone should not be the only deciding factor for employment, most especially when the Philippines is known as the outsourcing hub of Asia.

Now, employers are looking for special characteristics that most probably won’t be taught. Some of these are their dedication and hard work. Most Filipinos believe that hard work will surely pay off once they give it their best shot. They have a certain dedicated mentality that values their job as much as their social affiliations. These characteristics were embedded in the country’s culture ever since and are the same traits that employers prefer for their future employees.

There are more conclusive explanations as to why the Philippines has been dubbed as an ideal BPO country for foreign investors. Listed above are only a few of them. However, this doesn’t change the fact that the Philippines is indeed enough to be called the “Outsourcing Hub of Asia”.

Be more convinced when you read this.

Contact us for a free consultation today! 

outsourcing services

Perks of Outsourcing Services to the Philippines

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On a previous article, we tackled about the reasons why Philippines is the ideal outsourcing destination. Today, we will learn about the benefits of outsourcing services to the Philippines.

Of the numerous outsourcing countries in the world, the Philippines truly stand out. In fact, the country’s BPO industry remains one of the biggest factors that help its economy.

As a result, a massive number of BPO call centres was built in the country. Meanwhile, the same amount of small and medium business enterprises started outsourcing their services.

Aside from lower labour costs, quality staff, infrastructure, and equipment, there are other advantageous perks that you can enjoy when you choose to offshore your services. Listed below is:

Employee flexibility

Filipinos are known for their neutral accents and they can easily learn others if needed. In addition to that, most of those talents are college graduates, and that makes it easier to be taught. Now, establishing your own offshore team in the Philippines creates a greater possibility of employing diversified talents. From several back-office services to other outsourcing services, they sure can handle them all.

Round-the-clock business hours

For your business that never sleeps, running it 24/7 is the solution. When you choose to outsource your services, you won’t have to worry about who will look out for your processes. Even if you’re sleeping or on holiday, your Filipino offshore team can surely take over. Aside from the round-the-clock work, this benefit also improves productivity as it operates overnight.

Less management headaches

One of the busiest department in a business is probably the HR, as they handle people from recruiting up to its everyday performance. Your offshore HR people will be the one to sweat buckets and assure that your team remains well-managed. They will be in charge of your staff benefits, salary, leave credits, and especially legal matters.

Professional work ethics

Filipinos take pride in having one of the best work ethics in the professional industry. They are widely known as hardworking, friendly, hospitable, and sympathetic people who always impress employers. They are also easy to get along with which makes the whole office environment vibe livelier. This impeccable trait is why Filipinos are suitable for jobs that require a lot of customer interaction and coordination.

Now all that’s left is to choose a trustworthy offshore staffing Manila-based company who specialises on your most prized services.

For quality and cost-efficient offshore services, call DBOS today!