Hire An Offshore Contact Centre Agent | Save Up to 70% on labour Costs
Looking to scale your customer service team without the high overhead? Hiring a skilled offshore contact centre agent can help you deliver responsive, high-quality support at a fraction of the cost of hiring locally.
At DBOS, we connect businesses with experienced Filipino offshore contact centre agents who handle customer queries with professionalism, empathy, and efficiency — across voice, email, chat, and social media platforms.
DBOS Salary Guide
Please note: Our services are available exclusively to clients located in Australia and New Zealand.
What Is an Offshore Contact Centre Agent?
An offshore contact centre agent is a remote customer service professional based outside your country who provides support to your customers across multiple channels. These agents are trained in communication, product knowledge, and CRM tools, ensuring consistent, brand-aligned service that meets your customer expectations.
Services Our Offshore Contact Centre Agents Provide
Our agents are trained to handle:
- Inbound and outbound calls
- Customer service and support
- Technical troubleshooting
- Appointment setting and confirmations
- Order processing and follow-ups
- Live chat and email support
- Social media inquiries
- CRM data entry and management
Why Hire an Offshore Contact Centre Agent?
✅ Save Up to 70% on Customer Support Costs
Reduce operational expenses while gaining access to professional, English-speaking agents trained in Western customer service standards.
Who We Support
Our offshore contact centre agents serve clients across diverse industries, including:
Why Choose DBOS?
Dynamic Business Outsourcing Solutions (DBOS) is a trusted provider of offshore staffing in the Philippines. We offer:
- Carefully screened, English-speaking contact centre agents
- Dedicated support and QA monitoring
- Competitive rates and scalable solutions
- Local account management and end-to-end support
- Strong focus on employee engagement to boost performance, retention, and client satisfaction
Whether you’re a startup needing just one agent or an enterprise scaling a global support team, we tailor offshore solutions to match your business goals.
Building your offshore team
What our partners say about us
We’ve had the pleasure of partnering with DBOS for over three years now, and the experience has been nothing short of exceptional. The team they’ve assembled in the Philippines has played a pivotal role in our ongoing success. Their professionalism, dedication, and expertise have surpassed our expectations, and we’re grateful for their invaluable contributions to our business. Thank you, DBOS, for your unwavering support and commitment!
CarCoop
The best thing about DBOS is that they LISTEN! They fully learn the requirements needed by us and then execute their search. The candidates they have resourced for us have been outstanding and I believe we have hired 90% of candidates presented to us. Great communication and highly professional. I certainly recommend them as they DELIVER.
Simon Suter
My attitude has changed dramatically and it is the claims team that turned me around. Their knowledge and skills continue to increase. Great job Jacqui and DBOS!
Amanda Fitzimmons
I am so impressed with DBOS and the team I have the privilege to work with on a daily basis. Professional, can-do, positive, happy and overall awesome.
Richard Kay
Fantastic company! We love the team DBOS has recruited for us, they have made such a positive impact in our workflow. 10/10
Poco Posy
The DBOS team are invested in helping PD achieve business outcomes that drive profitable growth and have a genuine desire to see us succeed as a fast-growing, low-cost car insurer. This alignment makes it a very sustainable business partnership.
Simon Lindsay
The team at DBOS are sensational! They have been able to assist me with the growth of my company and have also suggested ideas that can cut my admin costs. I highly recommend considering DBOS for any outsourcing services your company may have. I’m using them for graphic design and web design. It’s an asset to have people there on the floor to manage my team.
Rob Escudero
DBOS has been a transformation to our business. The team have been fantastic from the start of the process and all the way through. Jacqui has been without a doubt the driver of this. She qualifies exactly what you need and want and will work with you the best possible candidates to assist your business. Recruitment is an integral part of every business. Sometimes it’s not just about the skill set, it is about the people. The entire process has been seamless. Everyone is supportive from the DBOS team and they have certainly provided us with 100% dedication to our business.
Stacey Antal
We’ve been with DBOS for almost a year now and they continue to deliver outstanding support and service. We started with just two staff and have now grown to eight with more growth plans in the future. They keep getting better at what they do and they genuinely care about our staff and our business. We definitely chose the right outsourcing partner.
Shaun Musa
I highly recommend dealing with the team at DBOS for your outsourcing needs. We were looking for an app developer for our startup and the DBOS team found a great candidate for us to interview. We hired him and he has been great, exceeding all expectations. DBOS are very professional and I can trust our new developer is being looked after as a remote member of our team.
Gene Dower
It’s a pleasure working with DBOS. Their head office team are efficient and effective communicators who truly support the delicate process of outsourcing a team. They work together with you to select the right team members and then provide ongoing support and management. They have made the transition for our business much easier.
Kelly Jamieson
After searching high and low for a BPO that could deliver what they promised, we found Jacqui and DBOS. The attention to detail and clear proactive communication is 2nd to none. We currently have six staff and scaling that 5x this year. Highly recommended!!
Michael Speight
DBOS are hands down the winner when it comes to one on one service! Far from your typical BPO, DBOS will put the right people in place to give you actual team members. I highly recommend Jacqui and her skilled entourage to deliver you an outstanding outsourcing solution for your organisation.
Roo Wright
