Frequently Asked Questions
General
OUTSOURCING TO DBOS
Outsourcing to the Philippines is a smart way to reduce costs while still getting high-quality work. The country has a large pool of skilled professionals who speak excellent English and are known for their strong work ethic and customer-focused approach. It’s a great option for businesses looking to scale efficiently, stay flexible, and focus more on their core operations.
Outsourcing is when a business hires an external team or provider to handle certain tasks or roles instead of doing everything in-house. This can include services like customer support, admin work, marketing, or IT. It works by partnering with a trusted provider who manages the talent and day-to-day operations, so you can focus on running and growing your business.
What sets DBOS apart from other BPO providers is our flexible, tailored approach. We don’t believe in one-size-fits-all solutions—every team we build is customised to match each client’s specific needs. No account is too small or too large; we give every client the same level of care, attention, and support to ensure both you and your team succeed.
We also make it easier to get started by not requiring large upfront deposits for employee costs, helping reduce your initial investment while still delivering high-quality talent and service.
DBOS has been in the outsourcing industry for ten years now and has a proven track record of helping businesses grow even for just a short amount of time—working with significant industry players in Australia such as Alpha Car Hire, CarCoop and NTI Limited
DBOS is located in Cubao, Quezon City—which is one of Metro Manila’s central business districts, making it accessible for clients and employees.
Yes, you can. It is highly recommended that DBOS partner businesses meet up with their offshore staff. We encourage this so your offshore staff can experience your company’s culture as well as socialise with their teammates and immediate supervisors on a much more personal level.
Yes, our staff is proficient in English. With communication at the core of our services, we make sure that all our employees can speak, read and comprehend English.
You can hire any number of individuals to form a team, depending on your needs. We are more than happy to assist you in finding the right people to suit your requirements.
You can check out Our Services page to see DBOS’ full list of roles you can outsource with DBOS.
Our team is made up of supportive, welcoming professionals who are always glad to see new people join. We foster a positive and collaborative environment where everyone is encouraged to do their best. While we take our work seriously, we also make time to keep things engaging and enjoyable along the way.
PRICING
Please see our pricing page for a sample calculation of an offshore staff vs. an onshore staff in Australia.
There’s no upfront deposit in terms of your staff salary and benefits. There’s only a one-time set-up fee of $959 AUD (desktop) or $1,399 AUD (laptop) as cost recovery installation for your staff’s workstation installation of standard PC. At the moment, we are running a no set-up fee special promo for 5 or more FTE roles upon your sign up.
You can save as much as 50-70% on your total wage costs, depending on the staffing that your business requires.
We only accept electronic bank transfers. Staff’s salaries are paid in AUD with a fixed exchange rate.
We provide our clients with the latest competitive salary report to make sure they are in line with the market’s rates.
Our wages are charged at fixed rates. In addition, there is a one-time setup fee and a monthly fixed seat or management fee. Any other expenses—such as gifts, bonuses, extra devices, or software your staff may require—will be added to your invoice at actual cost.
You may request a quotation for the roles you’re interested here.
Yes! We highly recommend giving incentives to your high performing staff members as it motivates them to continuously exceed expectations. Our team can help you identify the best options to implement rewards and recognition programs.
As much as we would like to keep the partnership, should you decide to terminate it, you can send us a notice and we will process it within 30-60 days in order to end the staff’s contract.
HR & RECRUITMENT
For standard positions, our recruitment process typically takes around 30 days. For technical or specialised roles, the process may take up to 45 days to ensure we find the best fit.
Yes, you can. We will only pre-select candidates and then it’s up to you on how you want the recruitment process to proceed. This is to ensure that you only get the right people suited to your company’s needs.
The qualified DBOS staff could start as soon as you are ready to have them on board, depending on the urgency of your vacancy or we could allow them to begin after they have accomplished their pre-employment requirements.
We will allow you to evaluate their performance on a regular basis through our set systems and processes in place. We also provide guidance on how to properly monitor and evaluate the performance of your offshore staff.
We handle all day-to-day management, including HR and workplace responsibilities, and we maintain regular check-ins with both you and your offshore team to ensure deliverables are on track. But you will be responsible for assigning tasks and directing the work of your offshore staff.
TECHNOLOGY, DATA PRIVACY AND SECURITY
We have implemented a series of policies that concentrate solely on data privacy and security. We also ensure that our IT infrastructure is compliant with our policies. Moreover, we are complying with the national privacy commission to guarantee that we are data security compliant on a national level.
All outsourced work and Intellectual Property is owned by you, the client.
DBOS ensures the use of only the top ISP Providers in the BPO industry. We utilise an auto-failover to the firewall to ensure continuous internet connection so we could provide quality service and safeguard business continuity for our clients with 2 separate lines for any downtime with either ISP.
Get in touch with our team
We will get back to you within 24 business hours
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Phone Numbers
Head Office and Contact Center
Unit 606, 6th Floor, Digital & IT Office: Unit 501, 5th Floor, The Spark Place, P.Tuazon, cor 10th Ave., Araneta Center Cubao, Quezon City 1109 Metro Manila
