outsourcing industry


Outsourcing Is More Relevant Than Ever After COVID-19

COVID-19 has hugely affected the outsourcing industry and there is no quick recovery in sight. However, once the recovery begins, the bounce-back will be racing, and the outsourcing industry will be more relevant and attractive than ever, especially to small and medium business owners. Here’s why:

The main challenges for the outsourcing industry

Around the world, outsourcing service providers are dealing with travel restrictions resulting in empty offices. Many companies in developing countries such as the Philippines provide outsourcing services to businesses in Australia and New Zealand. But, they do not have the infrastructures or management tools to execute a work-from-home (WFH) system for their staff. They are having great challenges in trying to deliver work.

With work and projects not getting done, many outsourcing partners have to take the work back in-house, which may result in them stopping outsourcing altogether. Even when the COVID-19 crisis is over, companies who can deliver will also have to deal with projects on a halt and limitation of incoming projects.  

Good news ahead for outsourcing providers

Australian companies are also experiencing the hurdles of staff working from home. They have to deal with processes they wished they had automated before all this happens and most of their staff had to work from home. These situations will be the deciding factor for many companies to open up towards automation and digitisation and of their work processes. This will reduce the threshold for outsourcing in the future. Companies may be more likely to outsource their business processes to other countries in the long run. There are understandings among companies from all over the world about this crisis that affects us all. 

Companies from all around the world have a great understanding of this crisis that affects us all. They have become more flexible when deadlines are not met and schedules have to be changed. The best advice is to maintain clear communication with your outsourcing partners. Transparency is key. You have to ensure that your clients see that you are doing the best you can to deliver optimum results despite the circumstances. 

Road to recovery

The fastest recovery is expected in strong European countries, especially countries in North- and Western Europe. But two economic powerhouses in the pacific, Australia and New Zealand are also expected to bounce back just as quickly. 

According to abc.net.au, Australia is unlikely to experience ‘post-war’ recovery after coronavirus. Their battle to contain the onslaught of the pandemic is working well and the economy is responding to the recent stimulus. Travel and entertainment industries may have suffered immensely but sectors like online retail, food delivery and subscription services are booming. These sectors have skyrocketed more than 60 per cent. Same with the demand for home improvement products which has soared 64 per cent. 

The biggest challenge for companies would be staying in business until the initial stage of the crisis is over. Once it is, the demand for outsourcing service will be bigger than ever. Most especially for industries like digital working environments, cloud services and security.  

How to stay informed on the situation?

There are many resources online that will help you stay informed on the situation in the outsourcing sector.


4 Tasks That Entrepreneurs Should Consider Outsourcing

Entrepreneurs always have a lot on their plates but so little time to do all. They envision hundreds of ways to make the business successful but can’t solely focus on it. That’s why the most well-known brands considered outsourcing to vendors who specialise on those tasks for a cheaper price.

In terms of outsourcing to other countries, it is not a myth that the BPO industry in the Philippines remains one of the most successful in the world. Currently, the country employs over 1.2 million employees in contact centres, including various back-office roles.

As technology evolves, it also creates better opportunities for companies and entrepreneurs to connect with each other. Hence, making communication easier to achieve and lessening the gap between countries.

Now, a lot of foreign countries including Australia as the 2nd largest market of the Philippine BPO industry continue to flourish. Here are some of the most important tasks that they outsource in the Philippines:


1. Accounting and taxes.

Keeping your books in order will eat up all your time especially if it is not something you really do. For you to be able to focus on making your business even bigger, you need to hire a reputable person to handle all your taxes. Employ a Certified Professional Accountant (CPA) who can help properly organise your finances. It is better to let an expert do what he does best for a good price.

2. Writing and social media.

With the inevitable rise of technology, writing and social media suddenly came together as a package. So a professional writer is what you’ll need if you want high-quality contents such as a blog post, SEO-optimised website content, and other written marketing materials. Even social media content for businesses should be strategised today before being posted online.

3. Graphic design and web development.

Most businesses nowadays increase their online visibility by creating their own websites. The number 1 rule: it should be as pleasing to the eyes as possible, as it is with the overall user experience. So, to build an online branding for your business, increase its online visibility, and turn potential customers into clients, you will need a professional graphic designer and web developer.

4. Administrative assistance.

If you are already swamped with numerous emails and can’t go through them all, maybe you can use the help of an outsourced virtual assistant. VAs are capable of doing a lot of stuff including clerical and secretarial duties. They can organise your schedule and keep your appointments in-check. Aside from these, VAs are now capable of doing research, prepare presentations, manage your social media accounts, and a lot more.

Learn more about virtual assistants here.

As the owner of a startup business, you should know that your time is gold. Wasting a minute of your precious time could cost your business a huge sum of money. The best move to avoid such a scenario would be to delegate tasks to people who specialise on each field. Outsourcing is the first and foremost solution to the dilemma. So to prevent this from happening, you should wisely choose a reputable outsourcing company to give you quality output for a reasonable price.

We here at DBOS work hard towards our client’s goals. For us, success is not an impossible feat as long as put your heart into it. So if you’re in dire need of an expert for a certain service that you offer, you can always contact DBOS for a FREE consultation today!

outsourcing milestones

12 Important Outsourcing Milestones

The future remains bright for the “World’s BPO Capital” – the Philippines. Over the years, its outsourcing milestones keep getting sturdier and steadier. Although this industry started in the 90s, studies say that it won’t collapse any time soon. However, amidst its forecasted “plateau” due to technological advances, the BPO industry is still escalating.

Now let’s take a trip down to memory lane and learn more about the innovational breakthroughs of the country’s outsourcing industry with the infographic below.


BPO’s starting ground in the 1900s

Some thought that the outsourcing industry started during the early 2000s, however, it has already been around since the 1900s. BPO was then a low-key unstable industry until 1992, Frank Holz set up the first contact centre in the Philippines. It wasn’t until 1997 that the first multinational account was established and over-the-phone customer services were advancing. It was this year which started the remarkable outsourcing milestones that helped raise its value.

The dominance of the Philippine Outsourcing Industry during the 2000s

The early 2000s of the BPO industry was a struggling era. Foreign investors started to build numerous startup outsourcing companies throughout Metro Manila in hopes of making it big. One of these companies was a US-based outsourcing centre who decided to move their operations in the Philippines, providing 8,400 new jobs. It is also the peak of industry revenues that rose up to billions of dollars which helped the country’s struggling economy.

Continuous growth of the Philippine BPO Industry

With thousands of graduates every year, the country’s unemployment rate increases, however, the BPO industry steadily provides job opportunities. A whopping annual growth of 46% contributed to the rise of the country’s GDP during its staggering years.

As of today, there is no stopping this industry that played a huge part in saving the country’s depleting economy.

Want to know more? Learn the basics and gain tips on how to choose the best outsourcing partner.

Contact us for a free consultation today!

outsourcing hub

Philippines as the Outsourcing Hub of Asia

The Philippines is one of the strongest contenders in the business processing outsourcing industry. Backed with proud years of bagging the title “Outsourcing Hub of Asia”, the country remains immovable towards immense changes.

Meanwhile, the country’s strong Asian contenders are India and China. For a while, India holds the glory as the world’s most performing BPO country as it brags the cheapest fees of all. However, it didn’t last for long as the Philippines continuously proved its competence in the global market. Slowly but steadily, the country gains its momentum once again and soared high. However, success is never gained overnight. Surely, there are factors which affected each and every decision that has ever made.

Here’s how the Philippines became the top BPO destination among foreign investors.


Filipinos as dedicated and hardworking BPO employees

As the outsourcing industry continues to create a big impact on the Philippine economy, more and more Filipinos display their competencies. They wanted to prove that intelligence alone should not be the only deciding factor for employment, most especially when the Philippines is known as the outsourcing hub of Asia.

Now, employers are looking for special characteristics that most probably won’t be taught. Some of these are their dedication and hard work. Most Filipinos believe that hard work will surely pay off once they give it their best shot. They have a certain dedicated mentality that values their job as much as their social affiliations. These characteristics were embedded in the country’s culture ever since and are the same traits that employers prefer for their future employees.

There are more conclusive explanations as to why the Philippines has been dubbed as an ideal BPO country for foreign investors. Listed above are only a few of them. However, this doesn’t change the fact that the Philippines is indeed enough to be called the “Outsourcing Hub of Asia”.

Be more convinced when you read this.

Contact us for a free consultation today!