business outsourcing companies

non-core services

Conveniences of Outsourcing Your Non-Core Services in 2019

Offshore Back Office, Outsourcing in the Philippines / By

In contrast to the common knowledge of today’s industry, artificial intelligence, automation, and cloud sourcing did not outshine traditional outsourcing. It even helps in boosting the industry of outsourcing every company’s non-core services. The emergence of these outsourcing trends only enhances the development of services.

Prior to the introduction of the latest trends, people now question the credibility of traditional outsourcing. However, they don’t realise that the AI and Robotic Process Automation (RPA) is still developing. These outsourcing trends might be capable of doing menial tasks such as generating reports, sending recorded responses and so on, they still are incapable of doing complex tasks that require in-depth thinking.

In addition, these new technologies are way too expensive for businesses to acquire. Upskilling the employees’ is still a way better option, and that’s why outsourcing remains relevant amidst the emerging new era.

Here are a few other reasons why:

A larger talent pool

Hiring a human employee is still better than solely relying on AI and automation. Unlike these technology-powered devices, the human mind works better and is more elaborate. As to when hiring employees for your non-core services, outsourcing is still proven to be the best choice.

Hiring locally spells expensive and there is no assurance of an expert in the field. However, if you choose to outsource in a developing country, wages are surely a lot cheaper and you will be able to choose from a large number of applicants. Thus, the probability of picking the most suitable employee is right in your hands.

Helps you focus on your core duties

Outsourcing your non-core services helps you see the bigger picture. When you outsource, you’ll be able to lay down your priorities and plan the next strategy to support your business’ growth. The time-consuming tasks will no longer be your problem because of your outsourced experts.

To help you decide on which of your services to outsource, we listed a few back-office services here. 

Even some of the biggest companies believe that outsourcing is effective and is much more than a cost-cutting tool. Some of these companies include; Slack, GitHub, Skype, App Sumo, BaseCamp, Alibaba, and a lot more.

Guarantees increased productivity

Although people are naturally good with multi-tasking, the risk of better quality output will be affected. Some employees work overtime trying to do everything at once. Continually doing this will result in tiring themselves out, or worst, getting sick the next day.

But when you have an offshore back office team to handle the mundane tasks, then you’ll save a lot more time. You don’t have to worry about productivity and quality as they both are the nature of all business outsourcing companies.

There’s so much more to outsourcing than most people know. For decades, it has been a powerhouse industry that saved numerous staggering economies. And although there are a few downsides when outsourcing, its huge advantages should not be overlooked.

This year, and in the next years to come, businesses might change the way they look at outsourcing. However, it is a solid fact that this industry has no means of slowing down. As long as businesses find it effective, and as long as it keeps on chasing the evolution of services, there will be no end for the outsourcing sector.

Contact us for a free consultation today!

outsourcing trends

Critical Outsourcing Trends For Businesses in 2019

Business News, Outsourcing in the Philippines / By

Outsourcing and offshore companies, despite being considered as a huge risk-laced investment was proven tough. Withstanding decades since its founding date, outsourcing trends today and have undoubtedly become the norm. It reshapes the global industry and has been growing efficiently, without any trace of stopping soon.

This year, a few market analysts predicted that it would be a bumpy phase for the outsourcing industry, however, it did not show any sign of slowing down. Since the market is growing, business outsourcing companies should fasten their pace and keep up.

Here are the five areas in outsourcing that we expect to evolve throughout 2019.

Robotics

Dubbed as the future of outsourcing trends, robotics is expected to raise a massive impact this year. Its main role is reported to be for automating basic and repetitive office tasks. These include; generating reports, collecting information from existing documents, extracting and sorting information, and other basic stuff. Various domains like banking, finance, insurance, healthcare, legal service, and more are the recipients of that data processing. But before its implementation, the Robotic Process Automation (RPA) has to be trained and practised thoroughly for a long time.

Cloud Technology

The evolution of IT  services has brought cloud computing today. Research says that it has already redefined the role of numerous IT functions. These include;  help desks, tech support, data centre operations, and more.

Small-to-medium sized businesses are now hosting data online, as reported from Gartner’s latest survey. And although filled with a few drawbacks and data security issues, it still attracts more attention nowadays. However, some businesses are still apprehensive in completely relying on cloud-based services. This year, we expect cloud technology to be more popular.

Data Security

Protecting the digital data, such as those in a database is an IT responsibility. More so that data theft has been a great issue for businesses who outsource their IT needs. Therefore, cybersecurity has been a genuine issue for the department ever since. Though it does not happen more often than not, prevention is still better than cure.

Internet of things (IoT) refers to describe the network of devices that talk to one another over the internet, thus, making it susceptible to cyber-attacks. A recent study carried out by HP found that 70% of IoT devices had “serious security vulnerabilities”.

Numerous industry experts predicted that 2019 will be a bumpy road for the business outsourcing industry. Various outsourcing trends will continuously progress and bring some significant changes. To keep up, the industry must also take huge steps. Nevertheless, the unbudging outsourcing industry still kept its pace to advancement.

Contact us for a free consultation today! 

dayshift job

Perfect Reasons Why You Should Choose A Dayshift Job

Careers / By

The majority of BPO companies in the Philippines observe graveyard shifts. Thus, leaving no space for a dayshift job.

Since the Philippines became one of the most competitive countries in the BPO industry, its growth dramatically rose over a limited span of time. As this industry soared, it opened a lot of opportunities for the unemployed. Despite its flight, every business sure has a flaw. For the BPO industry, it is its “night shifts”.

Contact centres usually operate at night to accommodate overseas clients with different timezones. However, the drastic change in every employees’ body clock brought a lot of health issues. Agents have no choice but to report at work when most people are in deep sleep, and their safe travel home raises concerns.

On the other hand, there are still a few BPO companies who offer dayshift jobs! And I dare say, it’s a gem on the field. Who would say no to, right?

Then let’s distinguish the benefits of a dayshift job.

Convenience

Most employees prefer working in the morning like everyone else, rather than in the middle of the night. As for the food, everything else from fast food to bakeries is still open during the day. However, during at night, there were only a limited number of 24/7 stores from which you could buy. Also, personal tasks like paying bills, grocery shopping, even to the mere mall hopping is still doable.

Work-life balance

A healthy work-life balance is essential for an employee’s performance. It contributes to the well-being and mental health of each employee that might affect her/his productivity. Working on a dayshift can spare you so much time to go home when everyone else in your household is still awake. On the contrary, when assigned to the night shift, it is almost impossible to keep your family and social life intact.

Health issues

No matter how young or old an individual is, one’s health remains the most important. However, working on the night shift has serious disadvantages. While young, mild palpitations and irregular sleeping patterns are still fine. Contrastingly, during the mid-30s, your body will slowly start to betray you. You’ll be in for several serious conditions, such as diabetes, ulcers, cardiovascular disease, and more.

Safety

It is not rocket science to understand that night commute is unsafe. As the most heinous crimes happen at night, it is very much dangerous to travel, whilst, alone at the wee of hour. No matter how ready you are for possible attacks, the risks still won’t decrease.

For an employee, receiving a huge paycheck every end of the month is greatly fulfilling. Even so, there are bigger factors that aid each employee to maintain a healthy work-life balance. Particulars like a happy working environment and schedule are also of huge importance.

Now, if you’re looking for a particular company that offers dayshift jobs, guarantee weekends off, and gives significant meaning to a happy working environment, then you’ve found the right one! We here at DBOS, understand the employee’s needs, acknowledge their best, and encourages growth in or out of their comfort zones.

Check out our job openings and be a part of our growing family! Contact us for a free consultation today! 

 

business outsourcing companies

Top Reasons Why Philippines is the Ideal Outsourcing Destination

Call Center Philippines, Offshoring in the Philippines, Outsourcing in the Philippines / By

Most dynamic business outsourcing companies successfully achieve a favourable outcome from outsourcing in the Philippines. As a result, more foreign companies choose to offshore their non-core projects in the country. The low-cost labour, skilled people, and more lies other factors which affect the accession of companies who prefer the Philippines.

The Philippines is the leading offshore nation along with other remarkable countries on the list. From a young and humble industry since 1992, the irrefutable growth of the BPO business becomes visible. In addition, it has also paved the way for huge opportunities which helped de-escalate the unemployment rate in the country.

CBRE Philippines, consultancy firm underscored the immense growth of the economy during the industry’s peak in 2015. From there, the BPO industry’s development keeps on moving forward.

Dubbed as an ideal destination for business outsourcing companies, here are the few reasons why:

Labour costs are cheaper

Bagging the first spot on the reasons why business outsourcing companies choose the Philippines is the labour costs. It is not big news that the Philippines is a low-cost country wherein the standard of living is visibly cheaper than its neighbouring countries in Asia.

In other countries, the labour cost is relatively lower than in the Philippines. Some also offer a huge pool of, especially qualified professionals. However, why outsource in other countries when you can both enjoy the best of both worlds in the Philippines?

English proficiency

English – a universal language used in about 70 countries and is also considered as the Philippines’ second language. Used by a vast majority of educated Filipinos, it is strictly taught in schools and mostly utilised by the media. And with the sole proficiency in English, most Filipinos can confidently converse using the language.

As mentioned in Ruchir Sharma’s book, Breakout Nations: In Pursuit of the Next Economic Miracles, the Philippines is expected to be a “breakout nation” and considered the country as a well-educated English-speaking population that serves as an advantage to the country.

On a customer’s perspective, clear communication holds the key to good customer experience as well as boosts the brand reputation. If not met, the customer would most likely look for a competitor to assist their needs.

The Board of Investments (BOI), named the Filipinos as highly educated and with a literacy rate of 74% to 94%, making the Philippines as one of the largest English-speaking countries in the world. Moreover, they pointed out that the Filipinos also have a strong customer service orientation and are highly trainable.

Cultural adaptability

Philippine history has rich cultural diversity. Engraved with the influences of the country’s Spanish, Japanese, and American colonisers millennials ago, the Filipino way of adapting to any culture becomes easier. Their manner of communicating with different races become a key skill as they easily get along with the do and don’ts of each culture that they encounter the Filipinos’ cultural adaptability is mostly evident in work-related situations as they manage to get along well with clients from different countries as well as foreign bosses and co-workers.

The Filipinos are naturally friendly, good-hearted, and easy to get along with, that’s why the cultural difference is a manageable matter.

The BPO business is already a massive industry which generates a whopping amount to competitive countries and their economy. One of these countries is the Philippines. Formerly called “the sick man of Asia” for many years to the “new tiger economy of Asia”, the Philippine economy noticeably soared during the peak of outsourcing in 2015. Up until now, a lot of foreign companies and individuals remains attracted to outsource in the country.

With the dynamic business outsourcing solutions that the country offers, all your offshoring needs will surely be accommodated. Partner with us today and get a free consultation with our very own CEO/Founder!