How to Choose the perfect bPO company in the Philippines

For Australian businesses, one of the best ways to scale is by outsourcing certain processes and tasks to a BPO company in the Philippines. However, with so many companies to choose from, it can be difficult to find the right one for your business. In this article, we will guide you in choosing the perfect BPO company in the Philippines that can help take your business to the next level! 

The Philippines is home to some world’s best BPO companies for hiring remote staff. And as the country recovers from months of lockdowns, the projections for the BPO industry remain positive. The IT-BPM, the country’s association of BPO companies, expects an upbeat outlook of 2.7% – 5% growth in the industry’s talent pool. This means Australian companies can definitely expect to find highly-skilled workers who can provide quality services at a fraction of the cost within the 1.4 million-strong Philippine BPO workforce. 

With such a huge industry, it can be difficult to find the companies with the best talent and services. So, to help you out, we’ve compiled a list of the factors you need to consider when hiring a BPO firm in the Philippines. 

Some BPO companies have specialities and may be good in certain processes but not in others. 

You want to ensure that the company you’re hiring has experience in your industry and can provide the services you need. For example, if you’re in the eCommerce industry, you’ll want to hire a company with experience with order fulfilment, customer service, and social media marketing. Some BPO companies have grown to become highly specialised and efficient at certain processes, so choose one that’s the best fit for your specific requirements. 

The company’s size, location, and culture can have a huge impact on its performance. 

The company’s size can also be a factor, as you’ll want to ensure they have the resources to meet your needs. Additionally, you should consider the company’s culture to see if it’s a good fit for your business. For example, if you’re a startup, you may want to hire a company that is young and dynamic, while a more established business may prefer a more mature and professional company. The company’s location is also something you should look at. If you’re looking for a company that can provide reliable service, one that’s located in Manila, Cebu, and other business hubs in the Philippines is a good option. 

Cybersecurity infrastructure matters especially if you’re going to give them access to critical company information. 

In today’s digital age, cybersecurity is more important than ever. Check the company’s cybersecurity infrastructure to ensure that your data will be safe and secure. Luckily, the Philippine government is highly supportive of the BPO industry and has put in place measures to ensure that all data is protected. The Data Privacy Act of 2012 requires all BPO companies to have comprehensive security measures in place, so you can be sure that your data will be safe. 

Related Article: 3 Ways To Strengthen Your Business Cybersecurity

Success in similar projects may indicate future performance. 

While young start-ups with little experience may have some advantages, Australian businesses should focus on working with BPO companies with a proven track record of success. This will ensure that the company can handle your project and deliver the desired results. 

A sound business plan and efficient systems can turn your business into a well-oiled machine 

Australian businesses should also ensure that the BPO company has a sound business plan and well-defined processes. This will ensure that the company is organised and efficient and can deliver the results you need on time. Having a solid business plan and systems also ensure you’ll have contingency plans in place in case of emergencies. 

These are just some of the factors Australian businesses need to consider when choosing a BPO company in the Philippines. With so many options available, it’s important to do your research and choose a company that’s the best fit for your business. We hope this guide has been helpful, and we wish you all the best in finding the perfect BPO partner for your Australian business.